Domestic seat selection

Old Apr 14, 2019, 4:38 pm
  #1  
Original Poster
 
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551
Domestic seat selection

Hi,

does anyone know if there has been a change in policy.

I am Elite Partner - however I am being asked to pay $5 to select a seat at the back of the plane. And the front of the plane is all unavailable. Previously there was no charge for standard seats or for the Frequent Flyer seats up the front.

Or is this a glitch - perhaps only my silver status is being picked up?

Thanks
jeffrocowboy is offline  
Old Apr 14, 2019, 6:39 pm
  #2  
 
Join Date: Jun 2011
Programs: NZ *E
Posts: 44
No change. Are you sure were/are logged in correctly with your airpoints number during booking? You should just book the flight, log out and then log in to seat select.
ace86 is offline  
Old Apr 14, 2019, 9:28 pm
  #3  
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Join Date: Mar 2005
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I have found the seat select quite buggy - sometimes my TG*G is recognised (usually during booking), but then if I want a change then the HVC status is missing....

Sometimes the the app works and the website doesnt. I trried to reset status by reentering my ff# - sometimes works....
Thai-Kiwi is online now  
Old Apr 14, 2019, 10:35 pm
  #4  
 
Join Date: Jan 2016
Posts: 2,618
Originally Posted by Thai-Kiwi
I have found the seat select quite buggy - sometimes my TG*G is recognised (usually during booking), but then if I want a change then the HVC status is missing....

Sometimes the the app works and the website doesnt. I trried to reset status by reentering my ff# - sometimes works....
I have found that recently if use the desktop site all seats have X in them. If go to seat select from app to mobile site can select seats.

May be something to with the A/B testing of the new seat select? As when ever it is broken my desktop is getting the new style seat select.
jeffrocowboy likes this.
nzkarit is online now  
Old Apr 15, 2019, 2:20 am
  #5  
Original Poster
 
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551
Originally Posted by nzkarit
I have found that recently if use the desktop site all seats have X in them. If go to seat select from app to mobile site can select seats.

May be something to with the A/B testing of the new seat select? As when ever it is broken my desktop is getting the new style seat select.
that worked for me too! Must remember that trick for next time (looking back, this is the third time I have had this issue over the past year)
jeffrocowboy is offline  

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