Promising start?

Old Apr 10, 19, 10:43 pm
  #1  
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Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: Air New Zealand Gold Elite; Qantas Platinum; China Southern Gold; Marriott PPE; Accor Gold
Posts: 1,083
Promising start?

Got this today:Kia ora Oranjemakker,

We recently invited our frequent travellers to tell us about their views on our Airpoints programme, the benefits and their travel experience with us. This is the third survey we have run over the past six years, providing us with clear trends and areas of focus. This year we gathered thousands of responses from our Elite, Elite Partner, Gold and Koru members. Thank you to everyone who responded to this survey.

I wanted you to know that we are listening and as a result of your feedback we have initiated a review, with the first stage involving a detailed look at your survey responses. Two key themes have emerged from the research relating to valuing and recognising our members. These insights will be key to shaping decisions about the future of our loyalty programmes, our products and our services.

Once again thank you to everyone who shared their feedback. As an Elite member your satisfaction is very important to us. Having recently taken on leadership of Loyalty at Air New Zealand, I look forward to updating you on our progress over the coming months.
Ngā mihi

Jeremy O'Brien

Regional GM, Loyalty & Customer Direct
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Old Apr 11, 19, 2:07 am
  #2  
 
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 305
I got this too. It made me wonder if the consistency we see here (with some outliers) has been replicated in the responses NZ received. I hope so, and I hope NZ reflects and does something about it.
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Old Apr 11, 19, 3:09 am
  #3  
 
Join Date: Feb 2016
Programs: NZ Elite A3 Gold Expedia Gold+
Posts: 74
Got it also, interesting as was never asked to paticipate in any of the surveys so rather irrelavent in my case.
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Old Apr 14, 19, 9:20 pm
  #4  
 
Join Date: Jan 2014
Location: SEA, DUD, GLA
Programs: NZ Elite (*G)
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Didn't receive it nor was I asked to participate. I assume it's because I'm in North America.
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Old Apr 14, 19, 11:34 pm
  #5  
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Join Date: Oct 2006
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Originally Posted by ClanJ View Post
Got it also, interesting as was never asked to paticipate in any of the surveys so rather irrelavent in my case.
Originally Posted by SeaProf View Post
Didn't receive it nor was I asked to participate. I assume it's because I'm in North America.
I guess even if you didn't participate in the survey the outcome will still be relevant to all of us!
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Old May 10, 19, 4:44 pm
  #6  
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Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: Air New Zealand Gold Elite; Qantas Platinum; China Southern Gold; Marriott PPE; Accor Gold
Posts: 1,083
I wonder how long it will take the new loyalty team to announce any changes?
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