Promising start?
 

Got this today:Kia ora Oranjemakker,

We recently invited our frequent travellers to tell us about their views on our Airpoints programme, the benefits and their travel experience with us. This is the third survey we have run over the past six years, providing us with clear trends and areas of focus. This year we gathered thousands of responses from our Elite, Elite Partner, Gold and Koru members. Thank you to everyone who responded to this survey.

I wanted you to know that we are listening and as a result of your feedback we have initiated a review, with the first stage involving a detailed look at your survey responses. Two key themes have emerged from the research relating to valuing and recognising our members. These insights will be key to shaping decisions about the future of our loyalty programmes, our products and our services.

Once again thank you to everyone who shared their feedback. As an Elite member your satisfaction is very important to us. Having recently taken on leadership of Loyalty at Air New Zealand, I look forward to updating you on our progress over the coming months.
Ngā mihi

Jeremy O'Brien

Regional GM, Loyalty & Customer Direct

Got it also, interesting as was never asked to paticipate in any of the surveys so rather irrelavent in my case.

Didn't receive it nor was I asked to participate. I assume it's because I'm in North America.

I guess even if you didn't participate in the survey the outcome will still be relevant to all of us!

I wonder how long it will take the new loyalty team to announce any changes?

And now there is a new GM of loyalty. Jeremy O'Brien has gone and been replaced by Kate O'Brien (no idea if they're related).

It's so weird. That bit of the email announcing her was below all of the terrible airpoints shopping ads (no, I don't care that I can spend hundreds of dollars to earn 3 APD thank you) and so got clipped. I had to expand the email to see it. Super easy to miss.

Yes, similar to when they announced changes to APD upgrades in a previous update, had to scroll all the way down and click on view entire message.

What email platform do you all use that's so bad?

Yes it's at the bottom but it's still very apparent in the email for anybody viewing it?

Gmail has the click here to view full email. When they get too long

"This is the third survey we have run over the past six years"

I personally don't think that's something to actually be proud of...

Jeremy O'Brien has left the GM Loyalty role now and been replaced by someone else

I got an email from Kate O’Brien today. All the usual noises about being excited to have the role and planning on listening to Elite customers. Time will tell, but nice to receive...

Posted above at the start of the week. 😀