Horrible UA ground service ex-NZ 8
Feb 25, 2019, 9:05 pm
#16
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Feb 26, 2019, 6:23 am
#17
Join Date: Apr 2010
Location: NYC
Programs: Miles&more, SPG, Hyatt
Posts: 536
*A does have a special privion for long haul premium cabin / gold pax in weather disrupt. UA often choses to ignore it. But it doesn’t mean it should
Also in this part of the world, NZ and QF are in the habit to provide hotels to all overnight disrupt pax irrespective of cause. QF even does it for domestic weather cancels most of the times, not sure about NZ domestically.
Also in this part of the world, NZ and QF are in the habit to provide hotels to all overnight disrupt pax irrespective of cause. QF even does it for domestic weather cancels most of the times, not sure about NZ domestically.
Feb 26, 2019, 6:59 am
#18
Join Date: Jun 2012
Posts: 3,369
Yes -- Star Alliance policy is that premium cabin pax and *G are entitled to hotels for overnight delays on international itineraries (regardless of cause). SFO has weather problems whenever ceilings are low and/or winds force a cross pair of runways out of use. They can't do parallel approaches except under VFR so it cuts the acceptance rate below the schedule and causes havoc whenever it's foggy in San Francisco 
That's too bad about the agents.. I've seen a lot of stories about bad apples in SFO but never had many problems myself.
That's too bad about the agents.. I've seen a lot of stories about bad apples in SFO but never had many problems myself.
*A handbook is good reading for those who have never seen it before https://portal.staralliance.com/cms/..._2017-2018.pdf
Uncontrollable- - need to provide amenities to everyone
Controllable - provide to premium customers (first/business/*G) traveling with an intercontinental journey, including delays on domestic leg if it's part of the intercontinental journey
Amenities- food after2hr delay, hotel for 8 hr or overnight, ground transportation to hotel or back home
The "transportation home" might be useful, wonder if anyone managed to get that request? Doubt most Frontline employees would know about the full *A policy
Amenities- food after2hr delay, hotel for 8 hr or overnight, ground transportation to hotel or back home
The "transportation home" might be useful, wonder if anyone managed to get that request? Doubt most Frontline employees would know about the full *A policy
Last edited by paperwastage; Feb 26, 2019 at 7:07 am
Feb 26, 2019, 9:56 am
#19
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
NZ was being nice and there is no requirement of airlines to provide anything for weather issues.
Feb 26, 2019, 11:13 am
#20
Join Date: Apr 2018
Location: Auckland, New Zealand
Posts: 52
No they do not, but weather disrupts seem way more frequent in NZ than in AUS. Exception being if you are already in the middle of a multi sector journey/leg. So if you are disrupted before your outbound or inbound leg commences you get nothing. If you’re disrupted during a connection then you might get luckier. Eg AKL-IVC requires a stopover in CHC a delay at AKL or IVC gets nothing due to weather but if you were in transit at CHC and something happened then you would.
Feb 26, 2019, 3:33 pm
#22
Join Date: May 2009
Posts: 474
Feb 26, 2019, 5:19 pm
#23
Join Date: Apr 2018
Location: Auckland, New Zealand
Posts: 52
Different to @Tag1987 experience I have been provided hotel by NZ overnight due to domestic disrupt due to weather. AKL-somewhere regional, last flight of day cancelled due to fog. Re-booked onto first flight the next day, all pax put up in hotels, *G offered "better" hotel but I declined due to that hotel being in downtown AKL vs the "normal" hotel being close to airport. Not sure if this is "normal" and was a little while ago (2016).
Feb 28, 2019, 12:18 am
#24
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,419
*A handbook is good reading for those who have never seen it before https://portal.staralliance.com/cms/..._2017-2018.pdf
The EU rule exemption to compensation for unavoidable circumstance does not apply to the duty of care provisions (which includes accommodation & transfers if delayed until next day).