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-   -   New frequent traveler survey (https://www.flyertalk.com/forum/air-new-zealand-air-points/1956146-new-frequent-traveler-survey.html)

gratn Feb 13, 19 1:34 pm

New frequent traveler survey
 
Did anyone else get an email from Christopher Luxton today, inviting “frequent travelers” to complete a survey? I dropped from Elite to Gold in 2018, so it looks like NZ is casting the net widely for feedback.

WLGNZ Feb 13, 19 1:42 pm

Yes.
Gave them clear feedback on poor frequent flyer programme. Maybe the new guy will work on making a programme for flyers, not credit card holders.

Markhm Feb 13, 19 1:55 pm

I did likewise. A new Loyalty GM was appointed last week.

gratn Feb 13, 19 2:58 pm


Originally Posted by WLGNZ (Post 30774748)
Yes.
Gave them clear feedback on poor frequent flyer programme. Maybe the new guy will work on making a programme for flyers, not credit card holders.

That’s exactky the feedback I gave.

scottienz69 Feb 13, 19 3:46 pm

I suspect there will be lots of very similar responses from Elites/Golds - very poor/declining SP/Airpoints $ accrual rates for actually flying Air NZ metal, little/no long-term recognition of most regular FFers; overcrowded lounges, etc - the list goes on....

kiwicyclo Feb 13, 19 4:46 pm

I received the survey. Looking forward to taking some time to fill it out.

sbiddle Feb 13, 19 4:54 pm

I must be the only person who didn't get it!

edmm Feb 13, 19 5:07 pm


Originally Posted by sbiddle (Post 30775471)
I must be the only person who didn't get it!

No, I didn't get it either :( , but my wife (also elite) did this morning, so we are looking forward to filling it out together. Our response will be very much along the lines of those already mentioned, plus the Elite Christmas gift!!

NZ_Flyer Feb 13, 19 5:20 pm

Elite here and didn’t get it

kiwicyclo Feb 13, 19 6:16 pm

Survey did not appear to be optimized for mobile, crashed out on submission . . . . wont get that 30 minutes back!

samjnz Feb 13, 19 6:27 pm

I definitely gave a lot of feedback about the lounge situation in Auckland International.

Also mentioned the missed opportunity to update the Business hard product when they refitted the 773 aircraft and are now falling behind other carriers.

sbiddle Feb 13, 19 6:48 pm


Originally Posted by samjnz (Post 30775722)
I definitely gave a lot of feedback about the lounge situation in Auckland International.

Also mentioned the missed opportunity to update the Business hard product when they refitted the 773 aircraft and are now falling behind other carriers.

As much as many in here love to hate on the BP the problem is lots of feedback doesn't back that up, and my experience flying back from ORD on Sunday was proof of that.

The BP cabin was chokka full of Americans who are in all likelihood paying top $$ who simply couldn't get over how great the plane was, how great the cabin was, how great their sleep was, how great the service was, and how great it was they could dine at their seat (multiple couples chose this for both meals). They were gushing over the crew and telling them this repeatedly and how much better they were than all the other airlines they'd flown.

Who should NZ really listen to?

samjnz Feb 13, 19 8:46 pm


Originally Posted by sbiddle (Post 30775787)
As much as many in here love to hate on the BP the problem is lots of feedback doesn't back that up, and my experience flying back from ORD on Sunday was proof of that.

The BP cabin was chokka full of Americans who are in all likelihood paying top $$ who simply couldn't get over how great the plane was, how great the cabin was, how great their sleep was, how great the service was, and how great it was they could dine at their seat (multiple couples chose this for both meals). They were gushing over the crew and telling them this repeatedly and how much better they were than all the other airlines they'd flown.

Who should NZ really listen to?

The inflight service is still excellent compared to Polaris on UA where asking for a mattress pad is met with a stern scowl from the FAs and the food is increasingly cost cut.

The big thing is leg room -- as a 6'1" person, it's a much easier fit on some of the newer products (such as UA's)

By far my biggest rant was about lounges though -- it's more peaceful in the terminal at times

jeffrocowboy Feb 13, 19 9:19 pm


Originally Posted by kiwicyclo (Post 30775705)
Survey did not appear to be optimized for mobile, crashed out on submission . . . . wont get that 30 minutes back!

they did warn that at the beginning of the survey (but of course better practice would allow completion on mobile)

jeffrocowboy Feb 13, 19 9:20 pm

I got it - and I am but a lowly Elite Partner (only Silver in my own right, and that looks like disappearing too)


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