New frequent traveler survey
#16
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,466
Elite here didnt get the survey, I may need to check spam!
But my feedback would be similar to the above, i now fly Air NZ basically because I have to. last few years I flew international and got banked years, now my domestic travel will comfortably requalify me but no banked year (have 3 already anyway)
If they had a better loyalty programme I would consider giving more of my considerable international travel to AirNZ.
i wonder if the their recent tougher financial results will make them treat their FFP better to get more loyalty, or will they see us another cost to cut?
But my feedback would be similar to the above, i now fly Air NZ basically because I have to. last few years I flew international and got banked years, now my domestic travel will comfortably requalify me but no banked year (have 3 already anyway)
If they had a better loyalty programme I would consider giving more of my considerable international travel to AirNZ.
i wonder if the their recent tougher financial results will make them treat their FFP better to get more loyalty, or will they see us another cost to cut?
#17
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,116
#19
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,055
The problem is I don't know what NZ can do about the Koru issue. Doubling the size of lounges isn't really possible!
#20
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,466
Can't disagree with that. My last two flights have involved a late Friday afternoon at WLG where the place literally was a completely chokka noisy bar and then coming back from ORD on Tuesday walking into AKL domestic Koru was like walking into a zoo. The terminal was quiet in comparison to the lounge where there were pretty much no spare seats anywhere and huge numbers of people just standing around.
The problem is I don't know what NZ can do about the Koru issue. Doubling the size of lounges isn't really possible!
The problem is I don't know what NZ can do about the Koru issue. Doubling the size of lounges isn't really possible!
#24
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,218
They offered me the "opportunity" to give a survey.
And I figured I the opportunity to spend my time doing anything else was better.
Domestically can't talk. Internationally I would rather fly them, to USA than Qantas ANY day, and Virgin Competes with them for me money, literally. Usually air nz edges, it due to flight times but sometimes to make earlier connections I need to fly with virgin. That's pretty much it from this long haul traveler.
And I figured I the opportunity to spend my time doing anything else was better.
Domestically can't talk. Internationally I would rather fly them, to USA than Qantas ANY day, and Virgin Competes with them for me money, literally. Usually air nz edges, it due to flight times but sometimes to make earlier connections I need to fly with virgin. That's pretty much it from this long haul traveler.
#25
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,303
#26
Join Date: Jan 2011
Posts: 644
Be careful what you wish for.
The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.
In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.
Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.
The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.
The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.
In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.
Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.
The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.
#27
Join Date: Dec 2015
Posts: 365
Be careful what you wish for.
The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.
In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.
Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.
The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.
The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.
In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.
Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.
The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.
#28
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,055
#29
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
Arguably status is too easy to earn. Especially Elite. Make Elite a status that is genuinely hard to achieve and earned by bums on seats. Remove status earning from credit card earn.
Earn and burn of redeemable points / dollars is very poor which could be improved.