New frequent traveler survey
Feb 13, 2019, 1:34 pm
#1
Original Poster
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 411
New frequent traveler survey
Did anyone else get an email from Christopher Luxton today, inviting “frequent travelers” to complete a survey? I dropped from Elite to Gold in 2018, so it looks like NZ is casting the net widely for feedback.
Feb 13, 2019, 2:58 pm
#4
Original Poster
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 411
Feb 13, 2019, 3:46 pm
#5
Join Date: Jun 2017
Location: Wellington, NZ
Programs: Air NZ Elite*G; Skywards Gold; Hertz President's Circle
Posts: 44
I suspect there will be lots of very similar responses from Elites/Golds - very poor/declining SP/Airpoints $ accrual rates for actually flying Air NZ metal, little/no long-term recognition of most regular FFers; overcrowded lounges, etc - the list goes on....
Feb 13, 2019, 5:07 pm
#8
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 389
No, I didn't get it either 
, but my wife (also elite) did this morning, so we are looking forward to filling it out together. Our response will be very much along the lines of those already mentioned, plus the Elite Christmas gift!!
, but my wife (also elite) did this morning, so we are looking forward to filling it out together. Our response will be very much along the lines of those already mentioned, plus the Elite Christmas gift!!
Feb 13, 2019, 6:27 pm
#11
Join Date: Jun 2007
Location: San Francisco, CA
Programs: NZ *E
Posts: 345
I definitely gave a lot of feedback about the lounge situation in Auckland International.
Also mentioned the missed opportunity to update the Business hard product when they refitted the 773 aircraft and are now falling behind other carriers.
Also mentioned the missed opportunity to update the Business hard product when they refitted the 773 aircraft and are now falling behind other carriers.
Feb 13, 2019, 6:48 pm
#12
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,100
The BP cabin was chokka full of Americans who are in all likelihood paying top $$ who simply couldn't get over how great the plane was, how great the cabin was, how great their sleep was, how great the service was, and how great it was they could dine at their seat (multiple couples chose this for both meals). They were gushing over the crew and telling them this repeatedly and how much better they were than all the other airlines they'd flown.
Who should NZ really listen to?
Feb 13, 2019, 8:46 pm
#13
Join Date: Jun 2007
Location: San Francisco, CA
Programs: NZ *E
Posts: 345
As much as many in here love to hate on the BP the problem is lots of feedback doesn't back that up, and my experience flying back from ORD on Sunday was proof of that.
The BP cabin was chokka full of Americans who are in all likelihood paying top $$ who simply couldn't get over how great the plane was, how great the cabin was, how great their sleep was, how great the service was, and how great it was they could dine at their seat (multiple couples chose this for both meals). They were gushing over the crew and telling them this repeatedly and how much better they were than all the other airlines they'd flown.
Who should NZ really listen to?
The BP cabin was chokka full of Americans who are in all likelihood paying top $$ who simply couldn't get over how great the plane was, how great the cabin was, how great their sleep was, how great the service was, and how great it was they could dine at their seat (multiple couples chose this for both meals). They were gushing over the crew and telling them this repeatedly and how much better they were than all the other airlines they'd flown.
Who should NZ really listen to?
The big thing is leg room -- as a 6'1" person, it's a much easier fit on some of the newer products (such as UA's)
By far my biggest rant was about lounges though -- it's more peaceful in the terminal at times
Last edited by samjnz; Feb 13, 2019 at 8:52 pm
Feb 13, 2019, 9:19 pm
#14
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551