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-   Air New Zealand | Air Points (https://www.flyertalk.com/forum/air-new-zealand-air-points-440/)
-   -   New frequent traveler survey (https://www.flyertalk.com/forum/air-new-zealand-air-points/1956146-new-frequent-traveler-survey.html)

oranjemakker Feb 13, 19 10:20 pm

Elite here didnt get the survey, I may need to check spam!

But my feedback would be similar to the above, i now fly Air NZ basically because I have to. last few years I flew international and got banked years, now my domestic travel will comfortably requalify me but no banked year (have 3 already anyway)

If they had a better loyalty programme I would consider giving more of my considerable international travel to AirNZ.

i wonder if the their recent tougher financial results will make them treat their FFP better to get more loyalty, or will they see us another cost to cut?

Thai-Kiwi Feb 13, 19 10:40 pm


Originally Posted by sbiddle (Post 30775471)
I must be the only person who didn't get it!

This Jade didnít receive the email, so you are not alone! Pity, Iíd happily add my opinion why I am staying away from Airpoints......

WLG Base Feb 13, 19 11:08 pm

I received the email.

I will try and engage with the new Loyalty Manager as FT Ambassador for NZ.

sbiddle Feb 13, 19 11:26 pm


Originally Posted by samjnz (Post 30776088)

By far my biggest rant was about lounges though -- it's more peaceful in the terminal at times

Can't disagree with that. My last two flights have involved a late Friday afternoon at WLG where the place literally was a completely chokka noisy bar and then coming back from ORD on Tuesday walking into AKL domestic Koru was like walking into a zoo. The terminal was quiet in comparison to the lounge where there were pretty much no spare seats anywhere and huge numbers of people just standing around.

The problem is I don't know what NZ can do about the Koru issue. Doubling the size of lounges isn't really possible!

oranjemakker Feb 13, 19 11:28 pm


Originally Posted by sbiddle (Post 30776332)
Can't disagree with that. My last two flights have involved a late Friday afternoon at WLG where the place literally was a completely chokka noisy bar and then coming back from ORD on Tuesday walking into AKL domestic Koru was like walking into a zoo. The terminal was quiet in comparison to the lounge where there were pretty much no spare seats anywhere and huge numbers of people just standing around.

The problem is I don't know what NZ can do about the Koru issue. Doubling the size of lounges isn't really possible!

I guess increase price of koru membership could be an option?

nzkarit Feb 13, 19 11:36 pm

Just received an email in the last few minutes as a Gold.

hodi Feb 14, 19 2:11 am

Same, received dead on 9pm this eve, Elite. here we go!

drajknox Feb 14, 19 2:28 am

It didnít take me as long as I anticipated. However not well designed in that when you answered that you hadnít used some benefits it might lead them to think you didnít value them when in fact you might plan to use them in the future.

kiwifrequentflyer Feb 14, 19 4:09 am

They offered me the "opportunity" to give a survey.

And I figured I the opportunity to spend my time doing anything else was better.

Domestically can't talk. Internationally I would rather fly them, to USA than Qantas ANY day, and Virgin Competes with them for me money, literally. Usually air nz edges, it due to flight times but sometimes to make earlier connections I need to fly with virgin. That's pretty much it from this long haul traveler.

Beano Feb 14, 19 4:55 am


Originally Posted by oranjemakker (Post 30776336)
I guess increase price of koru membership could be an option?

do that at the same time as removing credit card passes and removing credit card SP and SP only on Airnz tickets.
that would free up the lounges :-)

poopbunny Feb 14, 19 5:28 am

Be careful what you wish for.

The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.

In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.

Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.

The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.

drajknox Feb 14, 19 11:22 am


Originally Posted by poopbunny (Post 30777087)
Be careful what you wish for.

The last time, some of you complained it wasn't fair how your last minute corporate paid fare earned the same as discount fares. We ended up with a broken complicated roulette style airpoints program.

In the era where NZ is going through tougher times, any new change can only be more restrictive. Some of you are already struggling to make status.

Call me skeptical. NZ will make very selective changes that will benefit the bottom line further, not necessarily in the favour of frequent flyer or loyalty.

The timing of this survey is bad when the airline signals changes ahead in response to financial outlook.

possibly sage words :)

sbiddle Feb 14, 19 12:19 pm


Originally Posted by oranjemakker (Post 30776336)
I guess increase price of koru membership could be an option?

Maybe.. But the number of Gold members has exploded in recent years. If NZ give better earn like so many people want then that situation will only get worse, not better.

WLGNZ Feb 14, 19 1:05 pm


Originally Posted by sbiddle (Post 30778509)
Maybe.. But the number of Gold members has exploded in recent years. If NZ give better earn like so many people want then that situation will only get worse, not better.

Yes.
Arguably status is too easy to earn. Especially Elite. Make Elite a status that is genuinely hard to achieve and earned by bums on seats. Remove status earning from credit card earn.
Earn and burn of redeemable points / dollars is very poor which could be improved.

WLGNZ Feb 14, 19 1:24 pm

And I received a second invite to participate today although I already completed the survey yesterday.


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