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-   -   No room in Auckland Lounge (https://www.flyertalk.com/forum/air-new-zealand-air-points/1934604-no-room-auckland-lounge.html)

nzlilibet Oct 8, 18 9:04 pm

No room in Auckland Lounge
 
Have just read this in the NZ Herald. It appears that some people have been contacted to say that there won't be room in the lounge for them tomorrow due to high demand. Instead they are being redirected to the Strata Lounge.

https://www.nzherald.co.nz/business/...ectid=12139523

It would be very annoying for NZ customers if they knew that partner airlines' customers would still get access.

nzkarit Oct 8, 18 9:12 pm

This quote

''I'm disappointed that after paying a substantial amount of money for my membership, and in light of the fact I'm almost always travelling for business, the facilities I pay for may not be available for use,'' the passenger said.
Makes it sound like Koru members getting bounced down. As Gold and BP wouldn't have a membership.

So that new lounge on the new pier is really needed if the media can refer to emails of people getting bounced. Is that much more tangible that people just grumping about the lack seats.

Thai-Kiwi Oct 8, 18 9:15 pm

School holidays won't help the situation at all (international or domestic lounges).

I can hardly wait to see the WLG KC on this Friday evening .... may have to try for an earlier flight.

macdo Oct 8, 18 9:28 pm


Originally Posted by nzlilibet (Post 30293898)
Have just read this in the NZ Herald. It appears that some people have been contacted to say that there won't be room in the lounge for them tomorrow due to high demand. Instead they are being redirected to the Strata Lounge.

Proves that they have excellent data allowing accurate modelling of demand. Therefore the size of lounge vs. frequency with which a lounge will be full can be predicted reliably and the decision to go with current capacity and frequency with which people will be turned away is known and an active design decision. Many industries would love the data quality airlines have on this.
And while I am at it, school holidays are carefully modeled into pricing structures so not a surprise.
I will accept the Wellington lounge getting a little full when there is a two day gale :-)

sbiddle Oct 8, 18 10:58 pm

Air NZ have used the Strata lounge frequently in recent months.

I had to fly WLG-AKL return for a few hours on Sunday for work.

WLG Koru at 0630 on a Sunday morning was such a pleasant place. :)

AKL Koru at 1400 on Sunday was literally worse than a zoo with kids everywhere, some of whom didn't seem the understand the lounge wasn't the playground. At least one parent took their screaming kids outside (screaming as they were dragged out).

Rebound Oct 8, 18 11:03 pm

Im flying tomorrow morning, havent been contacted though - think they are bouncing KORU CLUB. I want to Guest a non-member though.

brenrox Oct 9, 18 3:03 am

They better be careful, their Koru members might actually see what good quality lounge food looks like in that lounge

b1m9t0 Oct 9, 18 3:59 am

Seems they're deliberately making a point now after Luxon's email the other week.

KiwiJC Oct 9, 18 5:59 am


Originally Posted by b1m9t0 (Post 30294694)
Seems they're deliberately making a point now after Luxon's email the other week.

I guess it makes it a bit easier now after Mr Luxon's email - you can hardly send out an email on a regular basis going "Sorry you're getting bumped to a potentially inferior lounge" without having the next bit of "and here is what we are doing to fix it in the future".

My colleagues did get bumped to the Strata Lounge in September too (without a prior notification), travelling on NZ10 on a Friday night, but they were only Silver using vouchers. To be totally fair, it seems reasonable to me that they offered an alternative. They could have done the classic "no space for vouchers, enjoy the terminal!" instead of course.

Xiaotung Oct 9, 18 6:34 am

There is no way VA would continue contracting NZ lounges post 28 Oct.

poopbunny Oct 9, 18 6:36 am

NZ lounge is not that great and Strata is not that bad.

Outside meal times (Lunch / Dinner), Strata has better hot options. If I was on TT Seat/Bag looking for a good feed, my pick would be Strata.

cavemanzk Oct 9, 18 11:43 am

My question would be, at the time they are rejecting passengers from there own lounge. How manny passengers from other contracted airlines will be using the NZ loubge? One would hope they got bounced to the Strata Lounge first.

For one I really think in the mean time they need to make it an non-star allowance Gold lounge.

Thai-Kiwi Oct 9, 18 1:06 pm

It would interesting to know the ‘status’ demographics in both international and domestic lounges, such as percentage breakdown of:

NZ and *A biz pax
Other airline contract biz (are there any?)
*A elites in Y/PE (NZ*G/GE and other *G)
Koru Club
NZ*S and CCrd lounge voucher users
Guests of each of the above


sbiddle Oct 9, 18 3:50 pm

At WLG they have a sign they put up at the entry to the international lounge advising of no guests and no customers on e-vouchers when it's busy.

I haven't been to Australia now since July but in May and June when I had a few flights on Friday afternoons this sign was up on two visits. Anecdotally (from speaking to somebody I knew on the BNE flight on one of those visits) it seemed that proportionately more customers in there were on the VA flight to BNE than the NZ to MEL or NZ to SYD.

Ellice Oct 9, 18 4:09 pm

Seems like the NZ airpoints division must be a great profit centre for NZ to sell off lounge passes/status credits etc to the credit card companies. Unfortunately the downside of it is that they actually have to let others in who aren’t actually frequent flyers. Hence their recent actions. I’ve found the NZ lounges so-so lately. They seem to have lost their wow factor. Especially when there’s lots of kids in them.

That’s quite a bit of extra capacity they are planning on in Auckland and Wellington.


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