No room in Auckland Lounge
Nov 24, 2018, 7:05 pm
#136
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
A FA from Air NZ told me the seat greetings for Elite are optional for the FSM’s. They can decide not to do it. So if you get a flight that’s busy or they dont want to/don’t like doing them they don’t have to. Obviously the customer service oriented ones will
Nov 24, 2018, 9:36 pm
#137
Join Date: Mar 2011
Location: AKL
Posts: 446
Hopefully not too off topic, but I've been flying EK a bit lately and chuckle to myself a bit at the HVC obligatory greetings they carry out. It always seems to be a fashionably ironic sullen looking young lady who looks like she hasn't had her morning coffee wobbling down the aisle while furiously scrolling through a tablet and a "Welcome on board Mr..... *consults tablet* ....Smith etc." *brief fake smile*
Nov 25, 2018, 1:31 pm
#138
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
There is a list that they often hang quite openly in the galley on the TT flights. When you are waiting for the toilets its pretty obvious. It says who is NZ Elite, Gold (and Silver I think) and also Star Gold. presumably there is also a category for EP1. Not sure if its the names or just seat numbers
Nov 25, 2018, 1:34 pm
#139
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
Agreed, while the personal greeting is nice to have (and it doesn't bother me at all if i don't get it) the landing cards for Australia are pretty useful at times. I ask (discreetly and not in a DYKWIA way!) if they don't hand them out. Its never been a problem and they happily provide it.
Nov 27, 2018, 8:38 pm
#141
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
Dec 1, 2018, 8:01 pm
#143
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Wouldn't work due to the number of Elite pax now. It would have to be BP only.
In recent months they've even stopped Elite welcomes TT (and arrival passes) simply because of the number of Elite pax on some flights so there is no time - it's not uncommon now to have up to 1/3 of pax on TT A320 flights to AKL being Elite.
In recent months they've even stopped Elite welcomes TT (and arrival passes) simply because of the number of Elite pax on some flights so there is no time - it's not uncommon now to have up to 1/3 of pax on TT A320 flights to AKL being Elite.
Dec 1, 2018, 8:50 pm
#144
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
There is a list that they often hang quite openly in the galley on the TT flights. When you are waiting for the toilets its pretty obvious. It says who is NZ Elite, Gold (and Silver I think) and also Star Gold. presumably there is also a category for EP1. Not sure if its the names or just seat numbers
I saw the PIL for my recent NZ TPAC (I was also curious how my name and info appeared). I see them all the time on AC and other airlines where the sheet is taped to a wall etc in the front galley. This is more often used for the galley FAs to note if someone wants to eat their main meal later in the flight or if I ask cabin crew to not serve the full meal, that I only want the salad and dessert for e.g., they note it on the PIL.
In some cases, the in-flight cabin managers (different titles on each carrier) will have it on their iPads/tablets. It will be a similar grid and may show status color-coded.
On one AC TPAC to TPE, I saw program and *A etc status for AC, UA, NZ, OZ, and BR members. Fascinating really. lol
BTW, on AC, it is also used when taking meal orders as AC status (pecking order if you will) matters. Tiny benefit but not so much when on the typical wide-body YYZ-YVR, or even flights to HKG, everyone in J is 100K. And MMs rank even higher. (Of course this would all be solved nicely if AC could manage pre-order of meals like BR, CX, SQ etc)
Dec 1, 2018, 11:01 pm
#145
Join Date: Apr 2018
Location: Auckland, New Zealand
Posts: 52
Wouldn't work due to the number of Elite pax now. It would have to be BP only.
In recent months they've even stopped Elite welcomes TT (and arrival passes) simply because of the number of Elite pax on some flights so there is no time - it's not uncommon now to have up to 1/3 of pax on TT A320 flights to AKL being Elite.
In recent months they've even stopped Elite welcomes TT (and arrival passes) simply because of the number of Elite pax on some flights so there is no time - it's not uncommon now to have up to 1/3 of pax on TT A320 flights to AKL being Elite.
To me it’s just another example of how AirNZ like to talk about how “innovative” and “industry leading” they are and how “customer focused” they are, but in reality their customer focus relies on hiring nice staff. Don’t get me wrong - they are a decent airline by most standards, but they should really stop taking NZ loyalty for granted and actually invest in the customer experience. They charge premium prices - they should offer a premium product.
Dec 2, 2018, 10:06 pm
#148
Join Date: Jun 2007
Location: San Francisco, CA
Programs: NZ *E
Posts: 345
I went in Saturday just before NZ8 and actually asked to go to Strata since could barely find any seats in the lounge!
Then there was a long long line up for the US flight security interviews -- I'd just been on a United operated flight LHR-SFO a couple of weeks earlier and this wasn't a thing (just people with ''ssss" being secondary screened. I wonder why New Zealand is taking a more intense approach?
They really need to sort the situation out at Auckland Airport -- I never thought I'd ever say this, but makes the US airports I come back to seem relaxing in comparison (especially when you add the Polaris lounges into the equation)
Then there was a long long line up for the US flight security interviews -- I'd just been on a United operated flight LHR-SFO a couple of weeks earlier and this wasn't a thing (just people with ''ssss" being secondary screened. I wonder why New Zealand is taking a more intense approach?
They really need to sort the situation out at Auckland Airport -- I never thought I'd ever say this, but makes the US airports I come back to seem relaxing in comparison (especially when you add the Polaris lounges into the equation)
Dec 3, 2018, 12:34 am
#150
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
