No room in Auckland Lounge
Oct 8, 2018, 8:04 pm
#1
Original Poster
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
No room in Auckland Lounge
Have just read this in the NZ Herald. It appears that some people have been contacted to say that there won't be room in the lounge for them tomorrow due to high demand. Instead they are being redirected to the Strata Lounge.
https://www.nzherald.co.nz/business/...ectid=12139523
It would be very annoying for NZ customers if they knew that partner airlines' customers would still get access.
https://www.nzherald.co.nz/business/...ectid=12139523
It would be very annoying for NZ customers if they knew that partner airlines' customers would still get access.
Oct 8, 2018, 8:12 pm
#2
Join Date: Jan 2016
Posts: 2,645
This quote
Makes it sound like Koru members getting bounced down. As Gold and BP wouldn't have a membership.
So that new lounge on the new pier is really needed if the media can refer to emails of people getting bounced. Is that much more tangible that people just grumping about the lack seats.
''I'm disappointed that after paying a substantial amount of money for my membership, and in light of the fact I'm almost always travelling for business, the facilities I pay for may not be available for use,'' the passenger said.
So that new lounge on the new pier is really needed if the media can refer to emails of people getting bounced. Is that much more tangible that people just grumping about the lack seats.
Oct 8, 2018, 8:15 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,194
School holidays won't help the situation at all (international or domestic lounges).
I can hardly wait to see the WLG KC on this Friday evening .... may have to try for an earlier flight.
I can hardly wait to see the WLG KC on this Friday evening .... may have to try for an earlier flight.
Last edited by Thai-Kiwi; Oct 8, 2018 at 8:28 pm
Oct 8, 2018, 8:28 pm
#4
Join Date: Oct 2012
Programs: NZ*G, United.
Posts: 194
And while I am at it, school holidays are carefully modeled into pricing structures so not a surprise.
I will accept the Wellington lounge getting a little full when there is a two day gale :-)
Oct 8, 2018, 9:58 pm
#5
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,114
Air NZ have used the Strata lounge frequently in recent months.
I had to fly WLG-AKL return for a few hours on Sunday for work.
WLG Koru at 0630 on a Sunday morning was such a pleasant place.
AKL Koru at 1400 on Sunday was literally worse than a zoo with kids everywhere, some of whom didn't seem the understand the lounge wasn't the playground. At least one parent took their screaming kids outside (screaming as they were dragged out).
I had to fly WLG-AKL return for a few hours on Sunday for work.
WLG Koru at 0630 on a Sunday morning was such a pleasant place.
AKL Koru at 1400 on Sunday was literally worse than a zoo with kids everywhere, some of whom didn't seem the understand the lounge wasn't the playground. At least one parent took their screaming kids outside (screaming as they were dragged out).
Oct 9, 2018, 4:59 am
#9
Join Date: Feb 2014
Location: Auckland
Programs: NZ*E
Posts: 186
My colleagues did get bumped to the Strata Lounge in September too (without a prior notification), travelling on NZ10 on a Friday night, but they were only Silver using vouchers. To be totally fair, it seems reasonable to me that they offered an alternative. They could have done the classic "no space for vouchers, enjoy the terminal!" instead of course.
Oct 9, 2018, 10:43 am
#12
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,414
My question would be, at the time they are rejecting passengers from there own lounge. How manny passengers from other contracted airlines will be using the NZ loubge? One would hope they got bounced to the Strata Lounge first.
For one I really think in the mean time they need to make it an non-star allowance Gold lounge.
For one I really think in the mean time they need to make it an non-star allowance Gold lounge.
Oct 9, 2018, 12:06 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,194
It would interesting to know the ‘status’ demographics in both international and domestic lounges, such as percentage breakdown of:
NZ and *A biz pax
Other airline contract biz (are there any?)
*A elites in Y/PE (NZ*G/GE and other *G)
Koru Club
NZ*S and CCrd lounge voucher users
Guests of each of the above
NZ and *A biz pax
Other airline contract biz (are there any?)
*A elites in Y/PE (NZ*G/GE and other *G)
Koru Club
NZ*S and CCrd lounge voucher users
Guests of each of the above
Oct 9, 2018, 2:50 pm
#14
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,114
At WLG they have a sign they put up at the entry to the international lounge advising of no guests and no customers on e-vouchers when it's busy.
I haven't been to Australia now since July but in May and June when I had a few flights on Friday afternoons this sign was up on two visits. Anecdotally (from speaking to somebody I knew on the BNE flight on one of those visits) it seemed that proportionately more customers in there were on the VA flight to BNE than the NZ to MEL or NZ to SYD.
I haven't been to Australia now since July but in May and June when I had a few flights on Friday afternoons this sign was up on two visits. Anecdotally (from speaking to somebody I knew on the BNE flight on one of those visits) it seemed that proportionately more customers in there were on the VA flight to BNE than the NZ to MEL or NZ to SYD.
Oct 9, 2018, 3:09 pm
#15
Join Date: Dec 2007
Programs: Air New Zealand Elite
Posts: 446
Seems like the NZ airpoints division must be a great profit centre for NZ to sell off lounge passes/status credits etc to the credit card companies. Unfortunately the downside of it is that they actually have to let others in who aren’t actually frequent flyers. Hence their recent actions. I’ve found the NZ lounges so-so lately. They seem to have lost their wow factor. Especially when there’s lots of kids in them.
That’s quite a bit of extra capacity they are planning on in Auckland and Wellington.
That’s quite a bit of extra capacity they are planning on in Auckland and Wellington.