No room in Auckland Lounge

Reply

Old Oct 9, 18, 4:10 pm
  #16  
 
Join Date: May 2010
Posts: 1,293
Originally Posted by cavemanzk View Post
My question would be, at the time they are rejecting passengers from there own lounge. How manny passengers from other contracted airlines will be using the NZ loubge? One would hope they got bounced to the Strata Lounge first.
For NZ the revenue stream from other airline contracts will well exceed the one or two unhappy Koru customers who are referred to Strata and who decide not to renew their membership - so there is no way this will happen. NZ will not want to jeopardise this.

For one I really think in the mean time they need to make it an non-star allowance Gold lounge.
Also no way this will happen as NZ is required to offer a *G lounge, and there are no other alternatives. They could contract with Strata to make it a *G lounge, but that relies on (a) Strata being happy to accept the overflow; and (b) NZ willing to pay for it (ie pass on the lounge entry fees paid to it by the other *A airline). Which again, I doubt NZ would do for the couple of days a year where there is overflow.

Like most things AKL-related, it just comes down to bad planning by the airport, with perhaps a little bit of blame to NZ who might have (and should have) pushed a bit harder at the time.

Last edited by Top of climb; Oct 9, 18 at 4:16 pm
Top of climb is offline  
Reply With Quote
Old Oct 9, 18, 4:47 pm
  #17  
Ambassador: Air New Zealand
2019 FlyerTalk Awards
 
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Gold, EK Gold, Amex Plat, SPG Gold, Accor Gold
Posts: 1,228
Another Article in the NZ Herald today:
Air New Zealand Koru Lounge crunch: Passenger felt like 'second class citizen'
NZ Herald
WLG Base is offline  
Reply With Quote
Old Oct 9, 18, 5:13 pm
  #18  
 
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,659
Ha - it does fascinate me the hyperbole around Koru Club issues when people complain in the media. Im not sure there is anything else like it.
brenrox is online now  
Reply With Quote
Old Oct 9, 18, 6:05 pm
  #19  
2019 FlyerTalk Awards
 
Join Date: Jan 2016
Posts: 739
Really it comes down to airports designing enough space. Need a full second floor in departure for lounges rather than the partial second floors you commonly see.

Also for the second AKL international lounge. Why isn't that built already? Shouldn't it have been done while they were building the new pier? So would be ready to go?
nzkarit is offline  
Reply With Quote
Old Oct 9, 18, 6:44 pm
  #20  
 
Join Date: May 2010
Posts: 1,293
Originally Posted by nzkarit View Post
Also for the second AKL international lounge. Why isn't that built already? Shouldn't it have been done while they were building the new pier? So would be ready to go?
Name one thing at AKL that is designed well. It's like someone read a book about airport design that extolled the importance of wayfinding and clear directional layout, and then not only completely ignored it but very carefully did the exact opposite. Practically every route you have to take as a passenger or driver involves looping round obstacles and doubling back on yourself. The entire terminal building is basically bad decision built on bad decision built on bad decision.
Ellice likes this.
Top of climb is offline  
Reply With Quote
Old Oct 9, 18, 7:09 pm
  #21  
2019 FlyerTalk Awards
 
Join Date: Jan 2016
Posts: 739
Originally Posted by Top of climb View Post
Name one thing at AKL that is designed well. It's like someone read a book about airport design that extolled the importance of wayfinding and clear directional layout, and then not only completely ignored it but very carefully did the exact opposite. Practically every route you have to take as a passenger or driver involves looping round obstacles and doubling back on yourself. The entire terminal building is basically bad decision built on bad decision built on bad decision.
The runway is straight.......
narvik and Top of climb like this.
nzkarit is offline  
Reply With Quote
Old Oct 9, 18, 7:47 pm
  #22  
 
Join Date: Jan 2011
Posts: 471
Originally Posted by Top of climb View Post
Practically every route you have to take as a passenger or driver involves looping round obstacles and doubling back on yourself. The entire terminal building is basically bad decision built on bad decision built on bad decision.
That is for maximum retail exposure which obviously maximises rental revenue. Reminds me of MEL.

AKL is a dog's breakfast of many extensions over the decades. For something proper, only a clean sheet and lots of $$$$ will deliver.
poopbunny is offline  
Reply With Quote
Old Oct 9, 18, 7:57 pm
  #23  
 
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 745
Originally Posted by Top of climb View Post
Name one thing at AKL that is designed well. It's like someone read a book about airport design that extolled the importance of wayfinding and clear directional layout, and then not only completely ignored it but very carefully did the exact opposite. Practically every route you have to take as a passenger or driver involves looping round obstacles and doubling back on yourself. The entire terminal building is basically bad decision built on bad decision built on bad decision.
if you are free on the 31st of October at 10am we would welcome your voice at the Auckland Airport AGM
Beano is offline  
Reply With Quote
Old Oct 9, 18, 8:21 pm
  #24  
2019 FlyerTalk Awards
 
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: Air New Zealand Gold Elite; Qantas Platinum; China Southern Gold; Marriott PPE; Accor Gold
Posts: 1,007
Have any of you flown to CHC recently and noticed all the new seating in the terminal areas, domestic post security and in the public areas upstairs? Its great. A real variety too, from beanbags to seats to these cool par type seats. All with loads of free power ports! When the Koru lounge is full in CHC this is a much more pleasant environment

The problem is AKL in both domestic and international is the terminals are so awful. As mentioned above, the much hooplad "upgrades": to the international terminal are all retail. passenger seating and comfort is an afterthought (like that bizarre extremely uncomfortable looking pit in the main retail area, ... is that!)

Christchurch really is such a superior airport. i cant help thinking that management and culture have to be part of this. AKL only seem to care about money
oranjemakker is offline  
Reply With Quote
Old Oct 9, 18, 10:33 pm
  #25  
Ambassador: Air New Zealand
2019 FlyerTalk Awards
 
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Gold, EK Gold, Amex Plat, SPG Gold, Accor Gold
Posts: 1,228
Stuff thought they better get involved now.

Air NZ and Auckland Airport in stand-off over lounge crowding
Stuff News Article
WLG Base is offline  
Reply With Quote
Old Oct 9, 18, 11:21 pm
  #26  
 
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 232
Originally Posted by WLG Base View Post
Stuff thought they better get involved now.



Stuff News Article
And they are in a "my-fault your-fault type argument". Air NZ have known from day one that the new lounge is not big enough. It's time they stopped blaming everyone else and fix the problems, although Auckland Airport is at fault too.
I'm not looking forward to the zoo (or is it sbiddle's child care centre) tomorrow.
edmm is offline  
Reply With Quote
Old Oct 9, 18, 11:57 pm
  #27  
2019 FlyerTalk Awards
 
Join Date: Jan 2016
Posts: 739
Originally Posted by edmm View Post
And they are in a "my-fault your-fault type argument". Air NZ have known from day one that the new lounge is not big enough. It's time they stopped blaming everyone else and fix the problems, although Auckland Airport is at fault too.
I'm not looking forward to the zoo (or is it sbiddle's child care centre) tomorrow.
Could solve that problem by counting kids as plus one not unlimited.
nzkarit is offline  
Reply With Quote
Old Oct 10, 18, 12:50 am
  #28  
 
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 504
They could try the UA approach - Air NZ Business Premier "Polaris" type lounges with access only for C passengers flying any *A airline departing that airport. Takes a few 772/773 loads of BP and equivalent pax out of the Koru lounge and with a stricter guesting policy and cutting out *G pax flying in Y or A class...
kyanar is online now  
Reply With Quote
Old Oct 10, 18, 12:54 am
  #29  
 
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 232
Originally Posted by kyanar View Post
They could try the UA approach - Air NZ Business Premier "Polaris" type lounges with access only for C passengers flying any *A airline departing that airport. Takes a few 772/773 loads of BP and equivalent pax out of the Koru lounge and with a stricter guesting policy and cutting out *G pax flying in Y or A class...
Absolutely. We spent much of a day in the SFO Polaris lounge in May. It was great, everything a lounge should be- quiet, spacious, comfortable and good food. You pay huge money for NZ C. It's about time we got value for money.
edmm is offline  
Reply With Quote
Old Oct 10, 18, 1:48 am
  #30  
 
Join Date: Jan 2011
Posts: 471
Originally Posted by edmm View Post
Absolutely. We spent much of a day in the SFO Polaris lounge in May. It was great, everything a lounge should be- quiet, spacious, comfortable and good food. You pay huge money for NZ C. It's about time we got value for money.
I doubt there would be much value on NZ C even with a quiet spacious lounge.

$7947 BP to China!
poopbunny is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: