Switching flights
Jul 14, 2018, 6:15 pm
#1
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Switching flights
What is the normal procedure when there is a flight change of about 11hrs (NZ46 today) ?
Do they normally ask (or allow ) if you want to switch planes (to say a earlier plane) ?
both with and without status
Do they normally ask (or allow ) if you want to switch planes (to say a earlier plane) ?
both with and without status
Jul 14, 2018, 6:55 pm
#2
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,414
Ive had an 9hr delay on NZ937 (AKL-OOL) in the past, called NZ at 1am in the morning and spent over an hour on the phone but resulted in getting the last seats on NZ101 so did AKL-SYD-OOL and still managed to arrive in OOL only 1hour late.
It took allot of pushing and telling NZ the other options we're, think the main issues was that I had online check-ed in so required airport control to un-check me before they could change the flights...
It took allot of pushing and telling NZ the other options we're, think the main issues was that I had online check-ed in so required airport control to un-check me before they could change the flights...
Jul 15, 2018, 3:19 am
#7
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Kia ora
Air New Zealand would like to apologise for the delay of your flight NZ46 Auckland to Rarotonga tomorrow morning. This delay is a result of a hydraulic leak on the aircraft scheduled to operate your flight.
Your new flight details are as follows:
NZ46 Auckland to Rarotonga - 15 July
Departing - 6:30pm
Arriving - 12:20am
This message may also serve as confirmation of today's disruption, should you wish to attempt to claim any associated costs through your travel insurance provider.
We appreciate this disruption may have impacted your travel plans, and we thank you for your continued patience and understanding.
Mā te wā,
Shielam
Air New Zealand Customer Care
Air New Zealand would like to apologise for the delay of your flight NZ46 Auckland to Rarotonga tomorrow morning. This delay is a result of a hydraulic leak on the aircraft scheduled to operate your flight.
Your new flight details are as follows:
NZ46 Auckland to Rarotonga - 15 July
Departing - 6:30pm
Arriving - 12:20am
This message may also serve as confirmation of today's disruption, should you wish to attempt to claim any associated costs through your travel insurance provider.
We appreciate this disruption may have impacted your travel plans, and we thank you for your continued patience and understanding.
Mā te wā,
Shielam
Air New Zealand Customer Care
Jul 19, 2018, 2:04 am
#8
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551
Kia ora
Air New Zealand would like to apologise for the delay of your flight NZ46 Auckland to Rarotonga tomorrow morning. This delay is a result of a hydraulic leak on the aircraft scheduled to operate your flight.
Your new flight details are as follows:
NZ46 Auckland to Rarotonga - 15 July
Departing - 6:30pm
Arriving - 12:20am
This message may also serve as confirmation of today's disruption, should you wish to attempt to claim any associated costs through your travel insurance provider.
We appreciate this disruption may have impacted your travel plans, and we thank you for your continued patience and understanding.
Mā te wā,
Shielam
Air New Zealand Customer Care
Air New Zealand would like to apologise for the delay of your flight NZ46 Auckland to Rarotonga tomorrow morning. This delay is a result of a hydraulic leak on the aircraft scheduled to operate your flight.
Your new flight details are as follows:
NZ46 Auckland to Rarotonga - 15 July
Departing - 6:30pm
Arriving - 12:20am
This message may also serve as confirmation of today's disruption, should you wish to attempt to claim any associated costs through your travel insurance provider.
We appreciate this disruption may have impacted your travel plans, and we thank you for your continued patience and understanding.
Mā te wā,
Shielam
Air New Zealand Customer Care
(excuse my randomness)
Last edited by jeffrocowboy; Jul 19, 2018 at 2:24 am Reason: corrected first word to odd as mistyped as off
Jul 19, 2018, 2:21 am
#9
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,114