Lack of online check-in at SIN?
May 25, 2018, 2:46 pm
#1
Original Poster
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,413
Lack of online check-in at SIN?
https://www.airnewzealand.co.nz/acce...oarding-passes
According to this page when flying ex-SIN on NZ they don't accept mobile or home printed boarding passes, putting SIN with the likes of IUE and NLK (which you could understand the lack of OLCI there).
Does anyone know the reason why you can online check-in ex-SIN? it seems very dated and old fashioned for NZ not to be providing the service ex-SIN, when they do just about every were else.
According to this page when flying ex-SIN on NZ they don't accept mobile or home printed boarding passes, putting SIN with the likes of IUE and NLK (which you could understand the lack of OLCI there).
Does anyone know the reason why you can online check-in ex-SIN? it seems very dated and old fashioned for NZ not to be providing the service ex-SIN, when they do just about every were else.
May 26, 2018, 9:42 pm
#3
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
It won't be an airport issue. Plenty of airlines flying out of SIN allow OLCI there.
Perhaps NZ has been burnt by too many people who don't have correct documentation to enter NZ only being identified at the gate. Singapore has been cracking down on access to airside by people not flying.
Perhaps NZ has been burnt by too many people who don't have correct documentation to enter NZ only being identified at the gate. Singapore has been cracking down on access to airside by people not flying.
May 26, 2018, 11:14 pm
#4
Join Date: Jan 2016
Posts: 2,643
Has AirNZ ever offered Online Checkin in Singapore?
Though internationally even if I online check in I still swing past the check in kiosks as find the kiosk faster than the humans in the lounge or gate to validate the passport. Would be interesting if the app could NFC to the passport to validate the document. I assume the Kiosks use the passport number, DOB and expiry date in the booking to access the details on the passport or OCR that information from the machine readable portion (the password to access the passport is the DoB, passport number and expiry). If the validation of the signing keys is done there is no real difference between presenting your passport to a checkin kiosk and your phone NFCing to it. As I doubt the checkin kiosk can do anything more than valid the passport details match the booking the keys are correct. AFAIK (save some facial recognition trails to streamline the process from checkin and gate, so only show passport once and your face becomes your boarding pass and even in that scenario there is your face in the passport and that is signed so can't tamper with it) no checkin kiosks are matching face to passport.
That said the US until at least earlier this year never validated the keys on the passport to ensure it was an actual passport https://www.wired.com/story/us-borde...ata-for-years/
Though internationally even if I online check in I still swing past the check in kiosks as find the kiosk faster than the humans in the lounge or gate to validate the passport. Would be interesting if the app could NFC to the passport to validate the document. I assume the Kiosks use the passport number, DOB and expiry date in the booking to access the details on the passport or OCR that information from the machine readable portion (the password to access the passport is the DoB, passport number and expiry). If the validation of the signing keys is done there is no real difference between presenting your passport to a checkin kiosk and your phone NFCing to it. As I doubt the checkin kiosk can do anything more than valid the passport details match the booking the keys are correct. AFAIK (save some facial recognition trails to streamline the process from checkin and gate, so only show passport once and your face becomes your boarding pass and even in that scenario there is your face in the passport and that is signed so can't tamper with it) no checkin kiosks are matching face to passport.
That said the US until at least earlier this year never validated the keys on the passport to ensure it was an actual passport https://www.wired.com/story/us-borde...ata-for-years/
May 27, 2018, 12:06 am
#5
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
I don't see the point of OLCI at any airport where there are kiosks even if I don't have a bag. 30 seconds to use the kiosk saves them having to take your passport at the lounge or gate to validate it.
May 27, 2018, 2:18 am
#6
Original Poster
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,413
It won't be an airport issue. Plenty of airlines flying out of SIN allow OLCI there.
Perhaps NZ has been burnt by too many people who don't have correct documentation to enter NZ only being identified at the gate. Singapore has been cracking down on access to airside by people not flying.
Perhaps NZ has been burnt by too many people who don't have correct documentation to enter NZ only being identified at the gate. Singapore has been cracking down on access to airside by people not flying.
Although you would think they could at least offering it for NZ/AU passports if that was the case/
Probably something NZ should tell you when booking, its kinda of an expected product these days.
May 27, 2018, 2:31 am
#7
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,597
Could be the case - do seem to remember an few years back there was some issues people from certain Asian countries having fake/incorrect visa's for New Zealand from around that region.
Although you would think they could at least offering it for NZ/AU passports if that was the case/
Although you would think they could at least offering it for NZ/AU passports if that was the case/
May 29, 2018, 12:32 am
#8
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Given how efficient SIN immigration is, I wouldn't feel a need to check in particularly early on NZ.
Aug 21, 2018, 11:21 am
#9
Original Poster
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,413
So flew out of SIN last week on NZ.
Irroniclly at the airport there was an counter for “Online Check-In” bag drop for NZ!
Although the thing I noticed the most confusing is the NZ app doesn’t seem to handle an airport that doesn’t have online check-in. At 24hours out the APP switches to saying Check-In has closed for your flight - rather than check-in at the airport.
Irroniclly at the airport there was an counter for “Online Check-In” bag drop for NZ!
Although the thing I noticed the most confusing is the NZ app doesn’t seem to handle an airport that doesn’t have online check-in. At 24hours out the APP switches to saying Check-In has closed for your flight - rather than check-in at the airport.