Trent woes
Apr 25, 2018, 7:25 pm
#76
Join Date: Dec 2013
Location: Usually Auckland, NZ
Programs: NZ Elite (*G), QF S (OWR), UA 0.14MM
Posts: 690
Have an upcoming flight to Chicago via IAH on NZ28 mid-next week.
Been occasionally checking the app for any changes since this whole... fiasco started. Sure enough, flight got pushed back by ~3hrs, meaning the onward domestic connection needed to be changed as well, and the app now says "please contact us as there's a schedule change".
No e-mail/calls/TXT when that happened, as sbiddle mentioned above, as the flight's a week away they probably aren't sending out notifications actively to manage call volumes.
Called them ANZAC day morning around 10am, got through right away with no wait times (maybe because it was ANZAC day).
Agent was more than helpful (and competent) to go through all the options I have, including the possibly of routing via the now earlier NZ6 departure via LAX, however stress I would lose my confirmed PE E-APD upgrade.
Flights via LAX/SFO are chokka next week it seems, so stuck with the later NZ28 which would get me into ORD ~3hrs later than original.
Been occasionally checking the app for any changes since this whole... fiasco started. Sure enough, flight got pushed back by ~3hrs, meaning the onward domestic connection needed to be changed as well, and the app now says "please contact us as there's a schedule change".
No e-mail/calls/TXT when that happened, as sbiddle mentioned above, as the flight's a week away they probably aren't sending out notifications actively to manage call volumes.
Called them ANZAC day morning around 10am, got through right away with no wait times (maybe because it was ANZAC day).
Agent was more than helpful (and competent) to go through all the options I have, including the possibly of routing via the now earlier NZ6 departure via LAX, however stress I would lose my confirmed PE E-APD upgrade.
Flights via LAX/SFO are chokka next week it seems, so stuck with the later NZ28 which would get me into ORD ~3hrs later than original.
Apr 26, 2018, 11:26 pm
#81
Join Date: May 2014
Location: Brisbane, Australia
Posts: 909
I've got SkyCouch and Business Class seats booked on that route over July.
Buenos Aires has seen the aircraft switched to a 777-200 until 26 October and it checks out as soonish the HNL route was due to be switched from a 787 to a 777-2 anyway (before the Trent issues occurred)
Apr 27, 2018, 12:10 am
#82
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 366
Nooooooo.....
I've got SkyCouch and Business Class seats booked on that route over July.
Buenos Aires has seen the aircraft switched to a 777-200 until 26 October and it checks out as soonish the HNL route was due to be switched from a 787 to a 777-2 anyway (before the Trent issues occurred)
I've got SkyCouch and Business Class seats booked on that route over July.
Buenos Aires has seen the aircraft switched to a 777-200 until 26 October and it checks out as soonish the HNL route was due to be switched from a 787 to a 777-2 anyway (before the Trent issues occurred)
Apr 27, 2018, 8:23 am
#84
Join Date: May 2014
Location: Brisbane, Australia
Posts: 909
Apr 27, 2018, 1:19 pm
#85
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Interesting.
32 Boeing 787s are AOG due to Rolls-Royce Trent issues; number will climb
April 27, 2018 © Leeham Co.
https://leehamnews.com/2018/04/27/32...mb/#more-27064
32 Boeing 787s are AOG due to Rolls-Royce Trent issues; number will climb
April 27, 2018 © Leeham Co.
https://leehamnews.com/2018/04/27/32...mb/#more-27064
Apr 27, 2018, 4:21 pm
#86
Join Date: Jan 2016
Posts: 2,645
Interesting.
32 Boeing 787s are AOG due to Rolls-Royce Trent issues; number will climb
April 27, 2018 © Leeham Co.
https://leehamnews.com/2018/04/27/32...mb/#more-27064
32 Boeing 787s are AOG due to Rolls-Royce Trent issues; number will climb
April 27, 2018 © Leeham Co.
https://leehamnews.com/2018/04/27/32...mb/#more-27064
All the affected engines won’t be completely made over until 2022, but the interim actions, such as the surgical strikes and software proposal, are geared toward restoring the fleet to unrestricted service.
Apr 27, 2018, 4:57 pm
#87
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,114
The TENs aren't a solution to everything - they still have their own unique issues which are different to those with the Package C engines.
Apr 27, 2018, 5:04 pm
#88
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
I'm angling for Perth to keep the 789 (although it's been cancelled on a number of other dates!) But I probably shouldn't speak too soon.
Apr 28, 2018, 3:44 am
#89
Join Date: Apr 2011
Programs: NZ Elite, QFF Gold, Flying Blue Silver, Emirates Gold
Posts: 2
I've been noticing that the usual "your flight is delayed" TXT"s for my domestic flights haven't been turning up from 4074. Even had some arrive five hours after the flight finally took off. Think it started around 10th April. Maybe Air NZ's systems are swamped or having some technical issue at the same time. Up until now I would say their TXT alerts have been superb, now I keep checking my flights during the day to make sure they are on time.
Apr 28, 2018, 7:01 am
#90
Join Date: May 2014
Location: Brisbane, Australia
Posts: 909
It might have something to do with the 9000+ people who've had flight changes, cancelations etc over the last few days (which isn't that bad when they carry an average of 43700 passengers per day)