Call centre times getting longer and longer
Mar 26, 2018, 1:11 am
#16
Join Date: Apr 2016
Posts: 778
Send an email to them and the response makes mention of the 787 engine issues as the reason for their delay in replying. If it's really causing the delays in their email response time then it's not unfathomable that it would also cause a similar delay in phone calls being answered.
Mar 26, 2018, 8:12 pm
#17
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
Send an email to them and the response makes mention of the 787 engine issues as the reason for their delay in replying. If it's really causing the delays in their email response time then it's not unfathomable that it would also cause a similar delay in phone calls being answered.
