Lounge access question

Reply

Old Mar 18, 18, 2:16 am
  #1  
Original Poster
 
Join Date: Mar 2012
Posts: 939
Lounge access question

Hi guys,

I will be traveling from Bangkok to Auckland in business class with Thai Airways, then connecting to Queenstown in economy (no business class available) with NZ. I have a Etihad Gold status (if it even matters). Am I allowed to use the lounge in Auckland? Thanks.
Dolphinyong is offline  
Reply With Quote
Old Mar 18, 18, 2:28 am
  #2  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,106
Originally Posted by Dolphinyong View Post
Hi guys,

I will be traveling from Bangkok to Auckland in business class with Thai Airways, then connecting to Queenstown in economy (no business class available) with NZ. I have a Etihad Gold status (if it even matters). Am I allowed to use the lounge in Auckland? Thanks.
Is the connect flight from AKL-ZQN part of the same booking or a separate ticket? If a part of the same booking you *might* be able to gain access to the domestic lounge but I suspect not), but if separate tickets then no access for sure. The domestic lounge at AKL is in a different terminal to to international - it takes 10-15 mins to walk between them - the pathway is very well marked. Or you can take a free shuttle bus.

Last edited by Thai-Kiwi; Mar 18, 18 at 2:40 am
Thai-Kiwi is offline  
Reply With Quote
Old Mar 18, 18, 2:42 am
  #3  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,760
Originally Posted by Dolphinyong View Post
..I will be traveling from Bangkok to Auckland in business class with Thai Airways, then connecting to Queenstown in economy (no business class available) with NZ. I have a Etihad Gold status (if it even matters). Am I allowed to use the lounge in Auckland?
You will not/cannot get access on arrival to lounges in the international terminal.
International arrivals & departures are physically separate and lounges are in the airside departure area after emigration/security.

As post above, if eligible you may get access to the domestic departure lounge.
I have had domestic AKL domestic lounge access when travelling Air NZ international business and then Air NZ domestic economy all on 1 ticket.

EY status not applicable to Air NZ.

AKL thread (needs a wiki) Airport info Auckland (AKL) - amenities, transfers, transport
Mwenenzi is offline  
Reply With Quote
Old Mar 18, 18, 3:20 am
  #4  
Original Poster
 
Join Date: Mar 2012
Posts: 939
Originally Posted by Thai-Kiwi View Post
Is the connect flight from AKL-ZQN part of the same booking or a separate ticket? If a part of the same booking you *might* be able to gain access to the domestic lounge but I suspect not), but if separate tickets then no access for sure. The domestic lounge at AKL is in a different terminal to to international - it takes 10-15 mins to walk between them - the pathway is very well marked. Or you can take a free shuttle bus.
Hi guys,

Thanks a lot for the reply. It is on a same ticket. Anyone has any experience on that? Thanks.
Dolphinyong is offline  
Reply With Quote
Old Mar 18, 18, 5:05 am
  #5  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,760
Originally Posted by Dolphinyong View Post
Thanks a lot for the reply. It is on a same ticket. Anyone has any experience on that?
As my post above, has worked for me, but I was travelling Air NZ on both flights (on 1 ticket)
Mwenenzi is offline  
Reply With Quote
Old Jun 3, 18, 3:16 pm
  #6  
 
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Plat; Avis Pref+,Hertz Pres Circ
Posts: 433
I am *G, coming into AKL on UA with a same-day connection to TRG. I see that AZ has a domestic lounge and a regional lounge at AKL, which one can I access?
DFWFairy is offline  
Reply With Quote
Old Jun 3, 18, 3:22 pm
  #7  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,318
Originally Posted by DFWFairy View Post
I am *G, coming into AKL on UA with a same-day connection to TRG. I see that AZ has a domestic lounge and a regional lounge at AKL, which one can I access?
Both. Main lounge means clearing security though, whereas with the regional you don't (there is no security screening on regional aircraft in NZ).
sbiddle is offline  
Reply With Quote
Old Jun 3, 18, 3:23 pm
  #8  
 
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Plat; Avis Pref+,Hertz Pres Circ
Posts: 433
Good to know. Thanks a bunch!
DFWFairy is offline  
Reply With Quote
Old Jun 3, 18, 3:35 pm
  #9  
 
Join Date: Dec 2012
Location: New Zealand
Programs: Air NZ *E
Posts: 57
Originally Posted by DFWFairy View Post
I am *G, coming into AKL on UA with a same-day connection to TRG. I see that AZ has a domestic lounge and a regional lounge at AKL, which one can I access?
Both. The domestic lounge (on the right hand side of the domestic terminal as you approach) is larger, and has toilets and showers, and requires a quick security checkpoint clearance to access (never a longer wait than 5 mins usually, often 2 mins). The regional lounge is next to the gate point for flights to TRG (on the left hand side of the terminal), and is smaller, but has food, barista coffee and wifi. I find heading to domestic first off a long-haul flight is good for a shower, then I might go down to regional closer to the time of my flight - it can get very congested in the mornings in the regional. Regional is a good place to kill 10-20 mins before walking straight through the gate point nearby for boarding, but I wouldn't spend hours in there - the lack of toilets is a pain, as you have to exit and re-enter the lounge. Remember that you need to walk/bus to the domestic terminal from international to access both of these, but you can recheck bags on the right hand side from exiting customs control in international, so you do not have lug checked bags to domestic (provided you are rechecking bags more than one hour before departure).
JayKiwi is offline  
Reply With Quote
Old Jun 3, 18, 4:22 pm
  #10  
 
Join Date: Nov 2017
Posts: 403
My guess is that you won't. I had an interesting situation recently. I was on a business class ticket Christchurch to Atlanta with Virgin Australia. For my flight Christchurch to Sydney it was codeshared with Air NZ that do not have business class for those flights, so my ticket was the "maximum" is possibly could be (The Works Duluxe). When I went to enter the lounge on it, they denied me access. Ultimately, I have *G with Air NZ so they switched my status on the ticket (previously had been credited to Virgin) which gave me entry.

I think that you could possibly find a lounge attendant that would let you in (my attendant agreed it was an awkward situation and I should probably have access), but it's not official policy.
kiwifrequentflyer is offline  
Reply With Quote
Old Jun 3, 18, 5:11 pm
  #11  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,106
Originally Posted by kiwifrequentflyer View Post
My guess is that you won't. I had an interesting situation recently. I was on a business class ticket Christchurch to Atlanta with Virgin Australia. For my flight Christchurch to Sydney it was codeshared with Air NZ that do not have business class for those flights, so my ticket was the "maximum" is possibly could be (The Works Duluxe). When I went to enter the lounge on it, they denied me access. Ultimately, I have *G with Air NZ so they switched my status on the ticket (previously had been credited to Virgin) which gave me entry.

I think that you could possibly find a lounge attendant that would let you in (my attendant agreed it was an awkward situation and I should probably have access), but it's not official policy.
Once in the lounge did you change your frequent flyer program back Virgin?

I went through this annoying process recently; had my THAI *G in the booking for seating and lounge access, once in Air NZ lounge changed to accrue into NZ Airpoints. I did this as some here have reported that had I turned up with my NZ (no status) Airpoints number I would have been turned away at the lounge even if I had showed my TG*G card - which is the Star Alliance minimum requirement stated for lounge access.

I acknowledge your situation is not a Star Alliance matter (as mine was), rather a cooperation partner agreement matter. But Air NZ seems to sail close to the wind on the Star Alliance stated benefits on this matter.


Thai-Kiwi is offline  
Reply With Quote
Old Jun 3, 18, 5:13 pm
  #12  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,318
Originally Posted by kiwifrequentflyer View Post
My guess is that you won't. I had an interesting situation recently. I was on a business class ticket Christchurch to Atlanta with Virgin Australia. For my flight Christchurch to Sydney it was codeshared with Air NZ that do not have business class for those flights, so my ticket was the "maximum" is possibly could be (The Works Duluxe). When I went to enter the lounge on it, they denied me access. Ultimately, I have *G with Air NZ so they switched my status on the ticket (previously had been credited to Virgin) which gave me entry.

I think that you could possibly find a lounge attendant that would let you in (my attendant agreed it was an awkward situation and I should probably have access), but it's not official policy.
You were flying on a VA ticket as part of a VA itinerary. Technically you were ineligible for access which is why it scanned red. You were obviously just lucky somebody was willing to bend the rules for you.

This is a completely different situation to the OP above who is fully entitled to access.
sbiddle is offline  
Reply With Quote
Old Jun 3, 18, 5:35 pm
  #13  
 
Join Date: Nov 2007
Location: TRG
Programs: NZ*E, UA*1K, QF G
Posts: 931
Originally Posted by kiwifrequentflyer View Post
My guess is that you won't.
Incorrect.
OP will have access to both lounges at AKL domestic.
WLGNZ is offline  
Reply With Quote
Old Jun 3, 18, 5:59 pm
  #14  
 
Join Date: Nov 2017
Posts: 403
Originally Posted by sbiddle View Post
You were flying on a VA ticket as part of a VA itinerary. Technically you were ineligible for access which is why it scanned red. You were obviously just lucky somebody was willing to bend the rules for you.

This is a completely different situation to the OP above who is fully entitled to access.
Clearly you didn't read my post before getting excited that you can post a snarky reply, since as I stated, no one bent the results for me. We switched that ticket leg to Air NZ.

Originally Posted by Thai-Kiwi View Post
Once in the lounge did you change your frequent flyer program back Virgin?

I went through this annoying process recently; had my THAI *G in the booking for seating and lounge access, once in Air NZ lounge changed to accrue into NZ Airpoints. I did this as some here have reported that had I turned up with my NZ (no status) Airpoints number I would have been turned away at the lounge even if I had showed my TG*G card - which is the Star Alliance minimum requirement stated for lounge access.

I acknowledge your situation is not a Star Alliance matter (as mine was), rather a cooperation partner agreement matter. But Air NZ seems to sail close to the wind on the Star Alliance stated benefits on this matter.
I didn't, but I found out later that the lounge attendant must've kindly switched them back since I was credited with VA and not Air NZ. She had definitely switched it to Air NZ originally because my ticket scanned green after previously scanning red.
kiwifrequentflyer is offline  
Reply With Quote
Old Jun 3, 18, 6:27 pm
  #15  
 
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 852
What is the correct rule till October on TT arrival ?

What is the correct rule (till october) for Virgin lounge access on arrival (with no onward Virgin travel) when flying TT from NZ to Australia for a Airnz gold?
The scanning machine rejected the boarding pass (on a Virgin arival the machine automatically allows access)
The staff said there is no access for Airnz gold but access for Virgin gold (even when the Airnz flight is credited to airnz)
Beano is offline  
Reply With Quote

Thread Tools
Search this Thread