Moving from Silver to Gold with a paid Koru membership.
Feb 5, 2018, 12:23 am
#1
Original Poster
Join Date: Nov 2010
Location: CHC
Programs: ANZ Gold
Posts: 55
Moving from Silver to Gold with a paid Koru membership.
After a flight on Feb 22nd I will move up to Gold. I will have 2 months left on a paid Koru membership. What happens to those 2 months, do I get a pro rata refund or if I fail to requalify for Gold next year, does my 2 months months of unused Koru membership start again then?
Feb 5, 2018, 1:26 am
#4
Join Date: Jul 2013
Programs: NZ*E, SPG*Platinum, Accor*Platinum
Posts: 12
What you could try is to possibly transfer it to someone else... worked for me a few years ago when I had 4 months left and qualified to Gold (and Elite shortly after). I called them up and asked if there is anything possible to refund or transfer the remaining time. They said the only thing they could possibly to is transfer to another person (no refund, no holding/freezing) which I was happy to do and made me my partner at the time also happy ;-)
But that was 4 years ago with 4 months left and it felt it was more one of these “having the right Air Nz person with all special computer codes” on the other end rather than it’s a normal thing to do.... not sure if that still works today, especially with the declining service and quality of the NZ FF membership.
Give it a go... but don’t expect it to be a garantueed thing.
But that was 4 years ago with 4 months left and it felt it was more one of these “having the right Air Nz person with all special computer codes” on the other end rather than it’s a normal thing to do.... not sure if that still works today, especially with the declining service and quality of the NZ FF membership.
Give it a go... but don’t expect it to be a garantueed thing.
Feb 5, 2018, 1:27 am
#5
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I did ask for and actually received a refund once but that was back in the 90’s and I think it is probably very much ‘pie in the sky’ to expect it now.
Feb 5, 2018, 2:02 am
#6
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
I did this last year. And in no uncertain terms was told no to a refund, being placed on hold or a transfer. They just quoted the terms and conditions and said too bad. Thanks for your business.
However they did say it counts as a separate guest allowance for NZ lounges. So you could take a guest in as Gold and another with your Koru membership.
Feb 5, 2018, 12:18 pm
#8
Join Date: Jan 2017
Location: JER
Programs: NZ Elite *G, QF Gold, Accor+ Diamond
Posts: 157
I did this last year. And in no uncertain terms was told no to a refund, being placed on hold or a transfer. They just quoted the terms and conditions and said too bad. Thanks for your business.
However they did say it counts as a separate guest allowance for NZ lounges. So you could take a guest in as Gold and another with your Koru membership.
