Be aware Air NZ charges for a 24 hour hold without refund
Nov 30, 2017, 6:45 am
#1
Original Poster
Join Date: Jan 2014
Posts: 4
Be aware Air NZ charges for a 24 hour hold without refund
I held a reservation for 24 hours and the fee was high at $45. I later booked the ticket the same day and assumed the $45 would be credited to my visa card. The charge did not come off and Air New Zealand said that fee was not credited to the cost of the flight if purchased. Only if you cancel all together within 24 hours would you be given credit back to your card up to 10 days later. This makes no sense at all since a flyer is actually be penalized for booking the AZ flight as opposed to canceling it all together. Disappointed.
Nov 30, 2017, 7:25 am
#2
Join Date: Feb 2014
Location: Auckland
Programs: NZ*E
Posts: 186
I’m guessing you didn’t read the very clear terms and conditions on fare hold as it is exceptionally clear in there that the fee is not refundable or creditable:
That can be found through the “more information” link right beneath the fare hold info: https://www.airnewzealand.com.sg/far...721.1447888359
Please note: the Fare Hold fee is not refundable (except in the case of fares to or from the US - see clause 7 of our terms and conditions below), it is not deducted from the final cost of your ticket, nor is it refunded if you elect not to proceed with the purchase of your fares.
Dec 3, 2017, 8:22 pm
#4
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
That's actually a DOT rule. Flights originating or terminating in the United States can always be cancelled within 24 hours at no charge - some carriers simply apply it even to flights where the DOT rule doesn't apply.
Dec 4, 2017, 3:22 am
#6
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,172
Dec 5, 2017, 1:05 pm
#7
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,098
Fare holds and a 24hr refund policy are two very different things for most people though.
The reason Air NZ hold because it allows people to lock in a special for an oversees trip and have a few days then confirm it.
The 24hr policy is just really handy when you simply make mistakes or need to change plans for last minute flights
The reason Air NZ hold because it allows people to lock in a special for an oversees trip and have a few days then confirm it.
The 24hr policy is just really handy when you simply make mistakes or need to change plans for last minute flights
