nzkarit

So was getting a new boarding pass at the LAX lounge. The lady said what the gate was, pointed at it (first to the left of the shops), circled it on pass. All helpful stuff.

Then she said that she would make a boarding call at 8.45pm. Then crossed out the boarding time of 2045 on the pass and wrote 845p. What's the point of crossing out a time just to write the same time (in a format I personally less prefer? as is more ambiguous etc)?

sbiddle

As surprising as it is there are lots of people who don't understand 24hr time.

nzkarit

From all the analytics AirNZ would have on me I would have thought it would be very clear that 24 hour is my preference.

They have my preferences from the site are from 24h. Also in the app it is showing 24 hour time, not sure if that is just the app or coming from phone's localisation settings. So they have access to all this data. The point of companies collecting all this personal details is to show us targeted ads and provide a personalised service. If this data isn't making it through to front line staff why aren't they collecting it?

I have had rants on twitter about time/date formats etc, so any Big Data processing engine should clearly figure it out as well.

sbiddle

I don't really see what any of this has to do with big data or your preferences.

Lots of people don't understand 24hr time so a CSR who's probably used to people asking what time that is in "normal time" took the initiative to write it down thinking she was helping you.

nzkarit

AirNZ has all this information, they are talking about use Hololens after all and if that project isn't being back by big data its just a gimmick that will make experiences worse not better.

sbiddle

I still fail to see any relationship between big data and a lounge staffer simply trying to be helpful.

kiwicol

Maybe she did it to annoy you ??

Routemaster1

"Generalization Alert"....many 'mercans don't use 24h clock.
Even their airline timetables use 8.45P instead of 2045...RM1

24left

And they're still not metric. Sigh.

I had a brief chat with someone in a NZ uniform at LAX TBIT on one of my recent departures from there. She said she works for a company that contracts to various airlines. They are assigned to handle check-in, help, etc for the airlines during the check-in timeframe. No way did she have the answers to questions that a NZ employee would have.

As for the *A lounge, they are contract as well - even if NZ manages the LAX lounge on behalf of *A. I wouldn't expect them to know about customer preferences.

BTW, the only staffing difference I found there was when I recently flew F ex-LAX, a couple of people in the uniforms of the airlines who had F pax in the F lounge, came by to let us know gate numbers and boarding times. Not sure if they were employees of ANA, OZ, CA or if contract. In the J lounge, other than the entry desk staff, there were no airline agents that I saw, just boarding announcements.

txflyer77

As someone who works with big data systems, I'm kinda getting a chuckle out of the expectation here.

Sea Sharp

I work for a technology vendor, not in big data so to speak but related. I'm also having a good laugh too! Interesting to see the expectations of customers though.

sol95

in all honesty, what's the point of this thread?!

OP, are you upset that the lounge attendant wasn't aware of your date/time format preference? That's pretty much slap bang in the middle of DYKWIA behaviour, isn't it? :P

Offenbach

This has to be (close to) the ultimate first world problem.
No doubt counselling is available to hapless travellers affected by this. OB

smeags_nz

Just moving this thread in a slightly different direction; does anyone have any recent experience with gaining paid entry into the Star Alliance Lounge @ LAX? Myself and a mate are flying back Air NZ Business Class to Auckland, but we're traveling with two other mates who are flying Economy and don't have any Air NZ status. Advice?

KiwiHighFlyer

Sorry, my mistake. My partner just corrected me - looks like you can only take guests on First Class tickets, not Business.