AKL up there with the best?
Jun 13, 2017, 4:14 pm
#1
Original Poster
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Location: Wellington
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AKL up there with the best?
Auckland Airport among best airports in the world
A New Zealand airport has landed a top spot on an international ranking that compares airports around the world for their punctuality, quality of service and passenger rating.
Auckland Airport came in at number nine in the research conducted by AirHelp, which also produces an annual airline ranking.
Top honours went to Signapore's Changi Airport, which had a score of 9.07 out of 10, while Kuwait came in last place with 5.02.
Auckland was the only New Zealand airport on the list and received a total score of 7.80. While it rated highly for punctuality (8.6) and quality of service (8), it was passenger sentiment that let it down with a meagre 3.3.
.....
This reflects previous research that found Kiwis rated the airport as one of the worst in New Zealand, behind Queenstown, Christchurch and Wellington.
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A New Zealand airport has landed a top spot on an international ranking that compares airports around the world for their punctuality, quality of service and passenger rating.
Auckland Airport came in at number nine in the research conducted by AirHelp, which also produces an annual airline ranking.
Top honours went to Signapore's Changi Airport, which had a score of 9.07 out of 10, while Kuwait came in last place with 5.02.
Auckland was the only New Zealand airport on the list and received a total score of 7.80. While it rated highly for punctuality (8.6) and quality of service (8), it was passenger sentiment that let it down with a meagre 3.3.
.....
This reflects previous research that found Kiwis rated the airport as one of the worst in New Zealand, behind Queenstown, Christchurch and Wellington.
....
Interesting rating but I do like the fact the report mentions "passenger sentiment is a meagre 3.03."
Jun 13, 2017, 5:25 pm
#4
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 748
As a premium NZ customer, it is great. Visitors are usually gobsmacked about the NZ priority checkin and VIP passport/security set up. We probably take it for granted. And the NZ lounge is great.
Jun 13, 2017, 6:17 pm
#5
Join Date: Dec 2015
Posts: 366
Leaving AKL is great as NZ HVC - arriving is generally poor - at times no gate, long lines for MAF clearance without express lanes for Priority customers.
Jun 13, 2017, 7:03 pm
#6
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
Agree departure I think is pretty good for NZ or general queue and the lines seem to move pretty fast. Security generally fast. Love scanning boarding pass from phone on NZ.
Arrivals - I love the new 1 step scan your passport instead of the old 2 step get a kiosk ticket then go to next machine which remains in Oz. Getting to baggage is quick but an express arrivals through customs would be good but MOST of the time it is really quick getting out the door even from those lines. When it's awful though it is awful.
I don't quite understand some of the remote gate stuff. We had a 789 remote gate departure AKL-PER while a little Philippine Airlines A320 was on a gate well prior to us boarding and we departed before them. I figured they should have done a swap. Remote gate on arrival to NZ.
Arrivals - I love the new 1 step scan your passport instead of the old 2 step get a kiosk ticket then go to next machine which remains in Oz. Getting to baggage is quick but an express arrivals through customs would be good but MOST of the time it is really quick getting out the door even from those lines. When it's awful though it is awful.
I don't quite understand some of the remote gate stuff. We had a 789 remote gate departure AKL-PER while a little Philippine Airlines A320 was on a gate well prior to us boarding and we departed before them. I figured they should have done a swap. Remote gate on arrival to NZ.
Last edited by NZbutterfly; Jun 14, 2017 at 5:37 pm
Jun 13, 2017, 7:14 pm
#7
Join Date: Jul 2015
Location: Auckland
Programs: NZ*G
Posts: 101
I guess it comes down to Auckland potentially not being as busy as most major airports, and along with that comes less queues and wait times. Auckland arrival immigration is pretty fast compared to most others.
Obviously the current updates are going to be critical to the airport moving forward.
Surprised BKK was voted so badly, although their immigration can be an absolute nightmare when multiple flights arrive!!
Obviously the current updates are going to be critical to the airport moving forward.
Surprised BKK was voted so badly, although their immigration can be an absolute nightmare when multiple flights arrive!!
Jun 13, 2017, 11:55 pm
#9
Join Date: Apr 2013
Programs: Air NZ *E
Posts: 160
Auckland airport is usually very easy to get though, particularly as a premium Air NZ customer. Resonable lounges.
But one of the best airports? Shopping sucks, and there is no really nice food, no great transport network apart from shuttles.
But one of the best airports? Shopping sucks, and there is no really nice food, no great transport network apart from shuttles.
Jun 14, 2017, 2:31 am
#10
Join Date: Dec 2014
Programs: NZ*Elite *G, QF*G, SPG*Platinum, Accor*Platinum, Hilton*Gold
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Not to mention the anxiety of Uber pick ups. The premium check in can be overwhelming during busily periods. Was standing for 20 minutes waiting to be served in the Elite/Gold area
Jun 14, 2017, 2:49 am
#11
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,993
Blackcloud
Where is this Auckland you gloat about? 
What county?
I have been to an airport up north in the little island that has terminals far far apart. A hike from to the other or a (non) scenic bus trip. No way is the "best", so you must be talking of an airport in a distant foreign land.
Auckland Airport among best airports in the world
What county?
I have been to an airport up north in the little island that has terminals far far apart. A hike from to the other or a (non) scenic bus trip. No way is the "best", so you must be talking of an airport in a distant foreign land.
Jun 14, 2017, 2:49 am
#12
Suspended
Join Date: Feb 2014
Posts: 61
Full story on stuff.co.nz
Interesting rating but I do like the fact the report mentions "passenger sentiment is a meagre 3.03."
Interesting rating but I do like the fact the report mentions "passenger sentiment is a meagre 3.03."
Jun 14, 2017, 4:46 am
#13
Join Date: Apr 2013
Location: New Zealand (most of the time)
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Posts: 6,100
A quick 7-8 minute walk between terminals is nothing like SYD where you either need to pay for a train or rely on a bus if you're a connecting customer. I've never once even thought of this being a problem, let alone being a first world problem.
Yes it's not the same terminal but 7-8 mins is less than you spend walking between terminals at many other airports. It's not like Australia where they have a love of building international and domestic terminals on opposite sides of airports.
Jun 14, 2017, 4:16 pm
#14
Join Date: Jul 2015
Location: Auckland
Programs: NZ*G
Posts: 101
Can name a hundred longer walks through terminals than that around the world......
Jun 14, 2017, 5:36 pm
#15
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
Hmmmm it does say kiwis rated the airport behind the other NZ airports. Not the best or fairest of comparisons.
Punctuality wise very good and I think service. I have to admit I've seen those smiley face ranking machines but never used them in NZ.
Punctuality wise very good and I think service. I have to admit I've seen those smiley face ranking machines but never used them in NZ.