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$25 to get recognition upgrade at airport?

$25 to get recognition upgrade at airport?

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Old May 18, 17, 8:26 pm
  #1  
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Join Date: Apr 2013
Programs: Air NZ *E
Posts: 159
$25 to get recognition upgrade at airport?

Flying to Australia today via Auckland after regional flight, so I had checked in all the way.

I decided last minute to use a recognition upgrade due to expire so asked the premium check in desk at Auckland to do it for me.

i was told that as I had already checked in there was a $25.00APD fee. In the past when I had got an upgrade at the lounge a few times didn't have to pay this.

what gives? Is it because I got the checkin rather than lounge to do it, or is a new policy?

im *E, not that that should matter.
wackyflyer is offline  
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Old May 18, 17, 11:01 pm
  #2  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,221
It never used to be possible to lodge an upgrade once you had checked in.
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Old May 19, 17, 12:02 am
  #3  
 
Join Date: Dec 2014
Programs: NZ*Elite *G, QF*G, SPG*Platinum, Accor*Platinum, Hilton*Gold
Posts: 977
Originally Posted by sbiddle View Post
It never used to be possible to lodge an upgrade once you had checked in.
That was my experience too. These days I opt to check in when to get to Auckland to avoid such situations.
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Old May 19, 17, 12:10 am
  #4  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,221
I even had a mate about a year ago who had a bit too much booze in AKL Koru and then decided he should use his upgrades for BP. There was space available but he was told by staff it wasn't possible.
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Old May 19, 17, 1:53 am
  #5  
 
Join Date: Jan 2016
Programs: NZ *E
Posts: 41
Originally Posted by sbiddle View Post
It never used to be possible to lodge an upgrade once you had checked in.
About four years ago I requested an upgrade at the premium check in at Auckland on a HLZ-AKL-PER ticket and got it. I'd checked in at Hamilton.
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Old May 19, 17, 8:05 am
  #6  
 
Join Date: May 2014
Location: Brisbane, Australia
Posts: 533
Back around 3 or 4 years ago I flew LAX-AKL-BNE and applied the recognition upgrade and cleared it instantly at the transfer desk. I already had an Economy boarding pass in hand but that was just tossed as I got the new Business boarding pass.
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Old May 19, 17, 4:33 pm
  #7  
 
Join Date: Sep 2010
Programs: Air NZ Gold Elite
Posts: 122
I was charged the 25$ just a couple of days ago.

Checked in at ZQN to fly AKL and then onto Shanghai.

Economy ticked with an elite upgrade to PE lodged, but, not confirmed.

In ZQN lounge, I decided to use two recognition upgrades and go to BP.
- Lounge staff could not do it, suggested calling the reservation team.
- Called the reservation team. Told it would be $25 fee.
(Fully flexi fares, Elite)
-Sure.. did it. Not confirmed.

In AKL, super helpful staff member at Koru. He happily handed me my Premium Economy upgrade....
I told him about the double upgrade request. He had to make a few calls etc, but, it was quick, and the upgrade to BP came through.

(I feel totally nickel and dimed having to pay a $25 fee to redeem upgrades)
ruff00 is offline  
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Old May 20, 17, 12:31 am
  #8  
 
Join Date: Apr 2016
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Seems a bit rude to impose such a fee. Unlikely to get a response but does anyone know if the fee is still charged even if the RU doesn't go through?
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Old May 20, 17, 12:55 am
  #9  
 
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum, VA Gold
Posts: 1,507
Although there's anecdotal evidence it was possible previously without fee, given people's experiences now I'd say it's worth lodging the RU prior to check-in to avoid $25. I always thought I was leaving it late lodging it < 24hrs prior.

VA asks you buy a flexi fare just for the 'chance' at your upgrade coming through. No refund if it doesn't and I generally have no reason to buy TT flexi fares, but I knew the upgrades would go unused prior to signing up to the FFP. Pity you can't even gift them.
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