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Ever been stopped while boarding at the gate?

Ever been stopped while boarding at the gate?

Old Apr 4, 2017, 12:11 am
  #1  
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Join Date: Apr 2016
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Red face Ever been stopped while boarding at the gate?

Anyone else had this experience with Air NZ?

Checked in online, all details matched 100% and thus boarding pass was issued. Get to the gate, machine beeps and I am pulled aside. Gate agent takes my passport, scans it into what looks like a mainframe-eqsue system, types a few other things, then says I am good to go. The lady advised she had no idea why it happened when I asked and that it happened very infrequently.

As an aside, when I arrived at my destination I had nothing to declare yet I was given the X by the automated passport kiosk and had to visit a border agent. They took fingerprints and picture (as is usual), asked where I was staying, how long and why and I was on my way.

Is it maybe because I didn't check in at the kiosk or at a counter and thus my passport had not been physically verified? Maybe I'm on a list somewhere with someone of the same name?

A very odd experience all the same. Never had this experience when flying to Aus before.
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Old Apr 4, 2017, 1:19 am
  #2  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
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If you use OLCI you always need to get your passport validated if you're carry on only. This happens at the gate or lounge.

As for the experience assuming you're entering Hawaii that's a perfectly normal CBP process for a new ESTA and first time entry.
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Old Apr 4, 2017, 1:20 am
  #3  
 
Join Date: Feb 2007
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Rule 101 never check-in online with NZ, it causes more problems that its worth. Think you need to use the Kiosk to prevent being checked at the gate, and also avoid the issues with SmartGate.
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Old Apr 4, 2017, 2:04 am
  #4  
 
Join Date: Jan 2017
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Originally Posted by cavemanzk
Rule 101 never check-in online with NZ, it causes more problems that its worth. Think you need to use the Kiosk to prevent being checked at the gate, and also avoid the issues with SmartGate.
Never check in on-line with anyone.

Few years ago I checked in online the night before no problems. On the way to the airport I hit a snowstorm and was delayed long enough that I missed my flight. Tried to claim it under my insurance and they wouldn't payout because I was checked in. They told me if I had waited to check in at the airport they would have covered me.
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Old Apr 4, 2017, 2:05 am
  #5  
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Originally Posted by sbiddle
If you use OLCI you always need to get your passport validated if you're carry on only. This happens at the gate or lounge.
TIL. Seems like NZ should mention this somewhere. Why bother offering online check-in?

Originally Posted by sbiddle
As for the experience assuming you're entering Hawaii that's a perfectly normal CBP process for a new ESTA and first time entry.
This seems odd because all that happened in-person was the same as what happened at the APC kiosk (except I had to wait probably an extra 15 minutes or so).

Originally Posted by cavemanzk
Think you need to use the Kiosk to [...] also avoid the issues with SmartGate.
Can you elaborate more on this?
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Old Apr 4, 2017, 2:51 am
  #6  
 
Join Date: Apr 2015
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Originally Posted by codyc1515
TIL. Seems like NZ should mention this somewhere. Why bother offering online check-in?
Um, joking, right?
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Old Apr 4, 2017, 1:13 pm
  #7  
 
Join Date: Nov 2007
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Happened to me many times.
Normally I get the passport verified in the lounge. Except last month AKL INT lounge refused to do it.
Went to the gate at got them to do it prior to boarding.
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Old Apr 4, 2017, 3:04 pm
  #8  
 
Join Date: Apr 2013
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[QUOTE=codyc1515;28126551]


This seems odd because all that happened in-person was the same as what happened at the APC kiosk (except I had to wait probably an extra 15 minutes or so).

[QUOTE]

You always have to do this.. It's just how their process works. It's not like Smartgate that removes humans entirely.

The X just indicates you haven't entered previously.
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Old Apr 4, 2017, 5:01 pm
  #9  
 
Join Date: Oct 2009
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Our last flight to Hawaii my wife was flagged for a full search at AKL.
The terminal beeped and she was escorted upstairs.
They said it was a random search instituted from the TSA.
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Old Apr 4, 2017, 5:08 pm
  #10  
 
Join Date: Jun 2008
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Originally Posted by smandkjc
Our last flight to Hawaii my wife was flagged for a full search at AKL.
The terminal beeped and she was escorted upstairs.
They said it was a random search instituted from the TSA.
oh really; another reason to avoid the US
jeffrocowboy is offline  
Old Apr 4, 2017, 5:10 pm
  #11  
 
Join Date: Aug 2014
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Originally Posted by codyc1515

This seems odd because all that happened in-person was the same as what happened at the APC kiosk (except I had to wait probably an extra 15 minutes or so).
As mentioned if it was a new ESTA you can't use the kiosks. Next time it should be fine.

But even when you do end up successfully using the kiosks, you'll still end up talking to a CBP agent.

The US don't use anything remotely close to SmartGate, the kiosks don't even read your passport chip.

Last edited by yotty; Apr 4, 2017 at 5:17 pm
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Old Apr 4, 2017, 5:10 pm
  #12  
 
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Originally Posted by smandkjc
Our last flight to Hawaii my wife was flagged for a full search at AKL.
The terminal beeped and she was escorted upstairs.
They said it was a random search instituted from the TSA.
This has been in place for years.
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Old Apr 4, 2017, 5:16 pm
  #13  
 
Join Date: Aug 2014
Programs: NZ Elite (*G)
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Originally Posted by jeffrocowboy
oh really; another reason to avoid the US
This isn't unique to the US. Inbound/outbound passenger information is shared between border agencies, law enforcement, airlines and ports of many countries.
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Old Apr 4, 2017, 5:39 pm
  #14  
 
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Or 'X' means you have 2 data points (name, dob, country of birth) in common with someone on the watch list - you automatically get an X every single time and you have to be visually checked by a CBP agent against the watch list.
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Old Apr 4, 2017, 6:11 pm
  #15  
 
Join Date: Aug 2013
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Originally Posted by bce1
Or 'X' means you have 2 data points (name, dob, country of birth) in common with someone on the watch list - you automatically get an X every single time and you have to be visually checked by a CBP agent against the watch list.
My husband and I both got the dreaded X at the automated kiosk, because the machine seems to hate how we place our fingers for fingerprinting. Not because our names are on a watch list, (different surnames, married in a foreign country so marriage/relationship is not registered in our country of nationality).

The questions asked by the agent are quite normal. My husband just responds, "No idea, you have to ask the wife" and then I rattle off the itinerary.

When we have traveled internationally and used online check in or transit from Sydney domestic to Brisbane international and LAX domestic to Atlanta International, we are asked to present passports at gate for ID control.
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