Turned away from SQ SYD lounge (closed?)
#1
Original Poster
Join Date: Mar 2013
Location: New Zealand
Programs: NZ Elite, KQ Gold, Accor Gold, IHG Gold, Choice Gold
Posts: 672
Turned away from SQ SYD lounge (closed?)
Am just sitting in the NZ SYD lounge about to fly home to AKL. As I haven't been to the new SQ lounge yet I thought I'd check it out.
My partner and I are flying in J.
When we turned up at the SQ lounge she took our boarding passes and said the NZ lounge is next door.
I replied "yea, but we can come in here too."
She replied that the lounge is closed getting the floors done.
Now this may be true, and I'd be happy to be corrected, but it seemed ridiculous given the new SQ lounge has only been open a few months; and why would they post a dragon on the desk if they were sending all passengers to the NZ lounge?
The NZ lounge is very quiet with 90% white faces, so it seems barely believable that SQ passengers are being directed here.
Any ideas on what I should do?
My partner and I are flying in J.
When we turned up at the SQ lounge she took our boarding passes and said the NZ lounge is next door.
I replied "yea, but we can come in here too."
She replied that the lounge is closed getting the floors done.
Now this may be true, and I'd be happy to be corrected, but it seemed ridiculous given the new SQ lounge has only been open a few months; and why would they post a dragon on the desk if they were sending all passengers to the NZ lounge?
The NZ lounge is very quiet with 90% white faces, so it seems barely believable that SQ passengers are being directed here.
Any ideas on what I should do?
#3
Original Poster
Join Date: Mar 2013
Location: New Zealand
Programs: NZ Elite, KQ Gold, Accor Gold, IHG Gold, Choice Gold
Posts: 672
Haha, did that. Turns out she was correct.
Went back just after an SQ flight was called, and saw a bunch of people leaving.
Walked in asking " ah, so it's open now?"
Bit of to-and-fro until she realised I knew what the rules were and she told me the full story: apparently today the business class flooring is getting redone (they've had problems since it was put in) so they're directing J SQ pax and SQ elites to their first lounge (which appears to be the door on the right as you walk in) and other passengers to the NZ lounge.
I was still a tad sceptical until I arrived back in the NZ lounge, where the staff were a bit surprised I was back so soon; when I mentioned SQ turned me away they confirmed the floors are being redone.
Now feel like a bit of a prat
Went back just after an SQ flight was called, and saw a bunch of people leaving.
Walked in asking " ah, so it's open now?"
Bit of to-and-fro until she realised I knew what the rules were and she told me the full story: apparently today the business class flooring is getting redone (they've had problems since it was put in) so they're directing J SQ pax and SQ elites to their first lounge (which appears to be the door on the right as you walk in) and other passengers to the NZ lounge.
I was still a tad sceptical until I arrived back in the NZ lounge, where the staff were a bit surprised I was back so soon; when I mentioned SQ turned me away they confirmed the floors are being redone.
Now feel like a bit of a prat
#4
Join Date: Jan 2011
Posts: 644
#6
Join Date: Apr 2011
Programs: Airpoints, HHONORS GOLD VIP, Aclub Gold
Posts: 756
one would assume that the point that was trying to be made was that there was a lower than expected Asian clientele as one may expect from a PENDING SQ flight. I get what OP was trying to get across however I have a feeling irishguy28 or possibly others (myself included) may not agree with the wording. One would also assume that OP choice of words was just a passing comment and in no way would suggest that all SQ pax would be Asian origin.
#7
Original Poster
Join Date: Mar 2013
Location: New Zealand
Programs: NZ Elite, KQ Gold, Accor Gold, IHG Gold, Choice Gold
Posts: 672
one would assume that the point that was trying to be made was that there was a lower than expected Asian clientele as one may expect from a PENDING SQ flight. I get what OP was trying to get across however I have a feeling irishguy28 or possibly others (myself included) may not agree with the wording. One would also assume that OP choice of words was just a passing comment and in no way would suggest that all SQ pax would be Asian origin.
Again, apologies for any taking offence.
#8
Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 943
I have had the pleasure of using the SQ lounge in SYD on a couple of occasions recently. It is usually pretty empty when I use it as their last SQ flight departs at 19.10 but they announce boarding before 6. The lounge then closes at 6 though the staff don't expect anyone to be around then. That is usually ok as my WLG flights are around 18.30.
The beef rendang is quite tasty, too.
The beef rendang is quite tasty, too.
#9
Join Date: Oct 2010
Location: NZ
Programs: AA, UA, QF, TK, EY, NZ
Posts: 447
I was there on Saturday - made to go to the NZ lounge. They said they had strict instruction from SQ HQ in SIN.. And supposedly the work was to be completed within a few days so it could be back open again.