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Lance Wiggs post

Lance Wiggs post

Old Jun 11, 13, 3:46 am
Original Poster
Join Date: Sep 2010
Programs: Air NZ Gold Elite
Posts: 125
Lance Wiggs post

Great post by a very clever guy.

ruff00 is offline  
Old Jun 11, 13, 4:38 am
Join Date: Nov 2011
Location: SYD
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Originally Posted by ruff00 View Post
Thanks ruff00. It was an excellent post and I agreed with all he said.
pbl22 is offline  
Old Jun 11, 13, 5:00 am
Join Date: May 2011
Location: South Island, NZ
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Posts: 554
"Consider putting yourselves back into our shoes, but lifting your standards of minimum acceptableness. Train yourselves to get frustrated easily, like I do, and to observe the point of pain that earned the grimace.

To start, book your own end to end travel, and do so using your own retail website and other services. Drink the tea in flight, eat the cheese with inadequate crackers, and sit at the back of the plane."

yeah, this....
Susiew237 is offline  
Old Jun 11, 13, 6:04 am
Join Date: Jul 2006
Location: SIN
Programs: SQ TPP7, NZ*E, HH Diamond, SPG Plat
Posts: 66
Of all people, Lance should know the economics of industries keeps changing. While I don't like the changes any more than the next person, there are not designed to improve he customer experience, but to improve the bottom line in an industry that returns below the cost of capital over the cycle.

Who would have imagined five years ago tha we could fly from Auckland to Wellington for $29 ? Instead we complain about the lack of Koru access or the quality of the strawberry jam.

Really !!
SqKiwi is offline  

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