Website Problems/Issues thread
Jul 12, 2010, 2:29 am
#76
Join Date: May 2010
Posts: 1,497
On the other hand lining a party of 4 across a cabin on an A320 makes perfect sense, and is what I've done before!
Jul 12, 2010, 3:18 am
#77
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,413
Thanks Paul, for your speedy response. I can always ring the call centre to fix it, but it's just slightly annoying/inconvenient having to do so when it could be done online. I agree though that on the 763 a party of 4 seated 2/2 behind each other makes more sense than lining them across horizontally.
Jul 12, 2010, 8:02 pm
#78
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
Small niggle. On my MyAirNZ home page I can see my future bookings and when I mouse over them it gives flight details. Next month I have 12 sectors RTW and the 10 Star sectors show in the mouse over. When I click on the booking to see the detail it only shows 4 sectors (3 NZ, 1AC connecting to NZ). Would be nice to see the other flights.
Jul 12, 2010, 8:03 pm
#79
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Just to let you know the problem has now been resolved.
If you wanted to book, the special offer ends this Thursday, so get in quick.
Thanks for letting us know.
Paul
If you wanted to book, the special offer ends this Thursday, so get in quick.
Thanks for letting us know.
Paul
Jul 12, 2010, 8:04 pm
#80
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Just looked at the companion fares to LAX and yes use the fares over a week as there is abig difference between some days but can be done as base fare of $1500 pp ew ex CHC.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at.
If you wanted to book, the special offer ends this Thursday, so get in quick.
Thanks for letting us know.
Paul
Jul 12, 2010, 9:38 pm
#81
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Small niggle. On my MyAirNZ home page I can see my future bookings and when I mouse over them it gives flight details. Next month I have 12 sectors RTW and the 10 Star sectors show in the mouse over. When I click on the booking to see the detail it only shows 4 sectors (3 NZ, 1AC connecting to NZ). Would be nice to see the other flights.
Paul
Jul 13, 2010, 12:04 am
#83
Join Date: Jun 2010
Posts: 50
When making a booking, I find you automatically have travel insurance added, but on a fairly sporadic basis. Sometimes it is, sometimes it isn't. This is annoying - it's not consistent. As someone with no use for travel insurance, I would rather it wasn't added automatically (particularly for grabaseat bookings where every second spent faffing around with extraneous checkboxes and such increases the chance you miss out).
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
Jul 13, 2010, 12:06 am
#84
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
When making a booking, I find you automatically have travel insurance added, but on a fairly sporadic basis. Sometimes it is, sometimes it isn't. This is annoying - it's not consistent. As someone with no use for travel insurance, I would rather it wasn't added automatically (particularly for grabaseat bookings where every second spent faffing around with extraneous checkboxes and such increases the chance you miss out).
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
Jul 13, 2010, 12:48 am
#85
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
When making a booking, I find you automatically have travel insurance added, but on a fairly sporadic basis. Sometimes it is, sometimes it isn't. This is annoying - it's not consistent. As someone with no use for travel insurance, I would rather it wasn't added automatically (particularly for grabaseat bookings where every second spent faffing around with extraneous checkboxes and such increases the chance you miss out).
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
Are you talking about domestic bookings? I have noticed with mine because the cost suddenly goes up. But I'd certainly prefer to 'opt-in' rather than 'opt-out'.
And certainly, guys, if you're working at double speed to get a GAS bargain it would be extremely irritating, not to say dangerously expensive!
Jul 13, 2010, 3:02 am
#87
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
When making a booking, I find you automatically have travel insurance added, but on a fairly sporadic basis. Sometimes it is, sometimes it isn't. This is annoying - it's not consistent. As someone with no use for travel insurance, I would rather it wasn't added automatically (particularly for grabaseat bookings where every second spent faffing around with extraneous checkboxes and such increases the chance you miss out).
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
So yea, can we have travel insurance go back to the old opt-in method? (Or am I imagining things?)
Seems that this feature has returned, IIRC this happend when the insurance feature became operational then was dropped.
I guess a good bit of additional revenue for NZ, and to be fair it is clearly marked at the purchase screen....
My vote. Return it back to "opt in" setting.
Jul 13, 2010, 3:04 pm
#90
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,510
looks like i have also been charged $22 for a r/t flight 
