Question on cancelling a flight
Jun 12, 2010, 2:36 pm
#1
Original Poster
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Question on cancelling a flight
I have booked a return trip AKL-KKE on the same PNR. However, I can not make the AKL-KKE leg for the time I had booked so have booked another AKL-KKE on a different PNR. Question is, if I ring up NZ, am I able to cancel the initial AKL-KKE without forfeiting the return leg?
My instinct is that it is fine as it is classed as two different journeys.
My instinct is that it is fine as it is classed as two different journeys.
Jun 12, 2010, 6:23 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
Similar problem previously. Worried that for an international itinerary, the second sector would certainly be lost. Was advised it wasn't a problem for domestic travel.
HOWEVER, I never got to confirm as the whole trip fell over, and nothing was flown. A call to AirNZ would be prudent.
HOWEVER, I never got to confirm as the whole trip fell over, and nothing was flown. A call to AirNZ would be prudent.
Jun 12, 2010, 7:12 pm
#4
Original Poster
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Gave them a call and made very clear I only wanted to cancel the AKL-KKE flight and they were fine with it. Just can't access the booking online now...hoping this is normal and will keep fingers crossed till the return flight on Sunday!
Jun 13, 2010, 6:07 pm
#5
Join Date: May 2010
Posts: 1,497
I've done this on trans-Tasman itineraries (cancelled the first sector of a return journey) and never had any problems. I admit it is a bit disconcerting when it appears from your itineraries page! Something to do with bookings modified through the call centre not being able to show up anymore through the IT system, which seems a bit silly.
Jun 13, 2010, 6:34 pm
#6
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,510
Brenrox, i have had a similar domestic experience, i had AKL-WLG-AKL booked however needed an earlier flight to WLG, i booked this on a seperate Itinerary. I was worried that if i did not take the first leg of the original booking, my return sector would be cancelled. This was not the case however and i had no problems, i confirmed this with NZ before i flew but did not amend the booking.