Waiting for world perks transfer to show up
Feb 14, 2009, 7:27 am
#1
Original Poster
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
Waiting for world perks transfer to show up
I know there are threads on this issue, but not on my comment :
I transferred my WP account several weeks ago. I returned the form to Northwest, they confirmed by email that they received it and transferred my miles and status to FB (mostly the miles i care about as status is already on FB for me). No news from FB, and when I call FB, the agent told me it was not possible to transfer miles from one program to another so I just gave up...
Anyone know how long this usually takes once NW sends the transfer to FB ? I would like to book a trip but am low on miles so want to get this done asap... I sent FB an email a few weeks ago as well but not response...
I transferred my WP account several weeks ago. I returned the form to Northwest, they confirmed by email that they received it and transferred my miles and status to FB (mostly the miles i care about as status is already on FB for me). No news from FB, and when I call FB, the agent told me it was not possible to transfer miles from one program to another so I just gave up...
Anyone know how long this usually takes once NW sends the transfer to FB ? I would like to book a trip but am low on miles so want to get this done asap... I sent FB an email a few weeks ago as well but not response...
Feb 14, 2009, 9:31 am
#2
Join Date: Jan 2007
Location: FRA,HAM
Programs: M&M
Posts: 944
It is highly likely that FB has created another account for you.
Call FB, and give the agent your name and DOB.
Ask the agent to search for the other account under your name.
If she finds one, ask her to merge the new one with the old one.
Call FB, and give the agent your name and DOB.
Ask the agent to search for the other account under your name.
If she finds one, ask her to merge the new one with the old one.
I know there are threads on this issue, but not on my comment :
I transferred my WP account several weeks ago. I returned the form to Northwest, they confirmed by email that they received it and transferred my miles and status to FB (mostly the miles i care about as status is already on FB for me). No news from FB, and when I call FB, the agent told me it was not possible to transfer miles from one program to another so I just gave up...
Anyone know how long this usually takes once NW sends the transfer to FB ? I would like to book a trip but am low on miles so want to get this done asap... I sent FB an email a few weeks ago as well but not response...
I transferred my WP account several weeks ago. I returned the form to Northwest, they confirmed by email that they received it and transferred my miles and status to FB (mostly the miles i care about as status is already on FB for me). No news from FB, and when I call FB, the agent told me it was not possible to transfer miles from one program to another so I just gave up...
Anyone know how long this usually takes once NW sends the transfer to FB ? I would like to book a trip but am low on miles so want to get this done asap... I sent FB an email a few weeks ago as well but not response...
Feb 14, 2009, 9:49 pm
#3
Join Date: Aug 2001
Posts: 3,673
It is less aggravating to send an email to Worldperks customer service, which will find out your new FB account number and reply within a week. You can then go through the FB process for obtaining a PIN online, check the incoming balance is correct, and email FB customer service to have the accounts combined, which will take anywhere between a few days and a few weeks.
As mentioned in the past on this forum, requesting that your current account be kept will only work if it was originally an AF Frequence Plus account number, not a KLM Flying Dutchman number, a potential nuisance as the replacement card could take months to come.
Feb 23, 2009, 10:51 am
#5
Original Poster
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
So, foudn today finally, from calling FlyingBlue (who were unusually rude) that they created a new account for me rather than transferred to my existing. She told me this was Northwest fault, and not to complain to her 
Anyways, I apparently have to send a letter to have my accounts combined now...very annoying
Anyways, I apparently have to send a letter to have my accounts combined now...very annoying
Feb 23, 2009, 1:22 pm
#6
Join Date: Aug 2001
Posts: 3,673
Sorry for your unpleasant (but not unexpected) experience. Mine was based on handling the process for two friends, and I certainly did everything possible to avoid contact with the FB service center and its 'cannot do' attitude.
FWIW, sending an email from the contact form on the FB website was sufficient to combine the accounts in my case. I have long ago learned that the recommended procedure wasn't the most expedient one in France...
FWIW, sending an email from the contact form on the FB website was sufficient to combine the accounts in my case. I have long ago learned that the recommended procedure wasn't the most expedient one in France...
Feb 23, 2009, 1:56 pm
#7
Original Poster
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
Thanks, I just sent an email.
Let's wait and see what happens, I have a FlyingBlue Amex card, so I guess I will have to call them to update my number if FB makes me take the new one.
Did you have any problems transferring the accounts ? I have platinum status in one and silver in the other, so I hope they are smart enough to keep the platinum status, and the 25K status miles I've flown already this year !
Let's wait and see what happens, I have a FlyingBlue Amex card, so I guess I will have to call them to update my number if FB makes me take the new one.
Did you have any problems transferring the accounts ? I have platinum status in one and silver in the other, so I hope they are smart enough to keep the platinum status, and the 25K status miles I've flown already this year !
Feb 23, 2009, 2:12 pm
#8
Join Date: Aug 2001
Posts: 3,673
No problems at all, but both 'mergers' were of the simplest kind, with no status on either account, and no inbound WP level miles.
You should be able to keep your existing FB account. I believe FB still somehow distinguishes between old FP and FD accounts, as my boarding passes sometimes show my number as KL8xxxxxxxxx, and just wants to get rid of legacy FD account numbers. IIRC this policy wasn't implemented in the early days of FB, as I was able to merge my FP and FD accounts while keeping the latter's number (more or less, as the first and last digit were changed on all ex-FD accounts).
You should be able to keep your existing FB account. I believe FB still somehow distinguishes between old FP and FD accounts, as my boarding passes sometimes show my number as KL8xxxxxxxxx, and just wants to get rid of legacy FD account numbers. IIRC this policy wasn't implemented in the early days of FB, as I was able to merge my FP and FD accounts while keeping the latter's number (more or less, as the first and last digit were changed on all ex-FD accounts).
Feb 23, 2009, 4:31 pm
#9
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I was in similar situation. I sent in form in mid Jan. No word till yesterday and found that NW created new account for me on feb 2!
Anyway, all is well, and I have written asking for accounts to be merged.
Was WP Gold last year but alas did not make renewal, but FB showing I'm Gold. But is that good till Mar 31 or for rest of year?
Anyway, all is well, and I have written asking for accounts to be merged.
Was WP Gold last year but alas did not make renewal, but FB showing I'm Gold. But is that good till Mar 31 or for rest of year?
Feb 24, 2009, 1:43 am
#10
Original Poster
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
I was in similar situation. I sent in form in mid Jan. No word till yesterday and found that NW created new account for me on feb 2!
Anyway, all is well, and I have written asking for accounts to be merged.
Was WP Gold last year but alas did not make renewal, but FB showing I'm Gold. But is that good till Mar 31 or for rest of year?
Anyway, all is well, and I have written asking for accounts to be merged.
Was WP Gold last year but alas did not make renewal, but FB showing I'm Gold. But is that good till Mar 31 or for rest of year?
You can go to service and reprint your flying blue card, this will have the expiration date of the status on it.
Feb 24, 2009, 5:03 pm
#11
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Feb 25, 2009, 8:29 am
#12
Original Poster
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
