Award booking issues on FB website
Jan 20, 2019, 2:44 am
#782
Join Date: May 2010
Location: Oslo
Posts: 448
I am also struggling with this greyed out screen issue. The advice here is to clear your cache and delete all cookies, but I'm not sure how to do that on a Mac (one of the older ones, when it was still a quality product). It shouldn't be messy like this to research award possibilities.
Jan 20, 2019, 5:59 am
#783
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
Oh it's awful, almost as if they don't want you to use it. I accept that making use of these things should have their challenges, but this is so 1990s. I managed to get it to work on Safari. In fact, I recall looking up one of the promo awards, which I think was pre-filled, and from there I was able to change the destinations.
Jan 22, 2019, 9:51 am
#785
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
I tried the mobile site on my desktop using Chrome and was able to check for award flights.
https://mobile.airfrance.com/
https://mobile.airfrance.com/
Jan 22, 2019, 9:14 pm
#788
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I tried the mobile site on my desktop using Chrome and was able to check for award flights.
https://mobile.airfrance.com/
https://mobile.airfrance.com/
Jan 23, 2019, 8:15 am
#789
Join Date: Apr 2013
Posts: 17
Jan 24, 2019, 7:44 pm
#790
Join Date: Nov 2009
Location: MRY
Posts: 430
I tried the mobile site on my desktop using Chrome and was able to check for award flights.
https://mobile.airfrance.com/
https://mobile.airfrance.com/
Jan 29, 2019, 6:29 pm
#791
Join Date: Jan 2019
Posts: 1
Newbie question: flying blue
Hi
I'm new to the flying blue program. I've accumulated enough points (through AMEX, Chase, Capital one credit cards) for 4 award tickets for my family. However, I read in the forums that the award seats on the flying blue program are often phantom awards, and they lock you out of the program if you only book award seats. Now I'm scared to transfer all my points. Does anyone have experience of this recently? If so, what advice could you give me on safely booking the award seats and making sure I don't get locked out?
I'm new to the flying blue program. I've accumulated enough points (through AMEX, Chase, Capital one credit cards) for 4 award tickets for my family. However, I read in the forums that the award seats on the flying blue program are often phantom awards, and they lock you out of the program if you only book award seats. Now I'm scared to transfer all my points. Does anyone have experience of this recently? If so, what advice could you give me on safely booking the award seats and making sure I don't get locked out?
Jan 31, 2019, 7:28 am
#792
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Feb 5, 2019, 12:18 am
#794
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Feb 5, 2019, 6:15 am
#795
Join Date: Oct 2011
Location: DTW
Posts: 322
I had an interesting phone conversation with a FB agent last night when trying to book an award. Apparently they are only able to see what customers can see through a FB booking portal; in other words, we can't them individual flights. Also, the only constraints to the amount of connections is whatever the booking tool comes up with.
It made me wonder if agents themselves would be subject to phantom inventory. I wouldn't imagine so.
It made me wonder if agents themselves would be subject to phantom inventory. I wouldn't imagine so.