Award booking issues on FB website
Mar 8, 2019, 4:15 am
#811
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Mar 8, 2019, 1:02 pm
#812
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Mar 13, 2019, 4:06 pm
#813
Join Date: May 2013
Posts: 80
Adding my frustration to this thread. Trying to book a NRT>SAN using 46000 miles, works fine, shows me the flight information, I select the flight, it asks to verify my name, asks me to select the seats, I select the seat, i submit, and I get a "sorry, a technical error occured". I call Air France and she tells me that there is no availability. I reply I just transfered 46000 miles from Chase to FB after verifying that the flight is available and now you tell me it's not? All I could get was "but there is availability on another date!", or "You should have called first, then we could have put this on hold until you have the points". What on earth! I was furious. Why is it allowing me to select the flight, even enter seats if there is no availability!
I booked another flight via LAX, which adds 5 hours but this is seriously frustrating.
I booked another flight via LAX, which adds 5 hours but this is seriously frustrating.
Mar 13, 2019, 10:24 pm
#814
Suspended
Join Date: Jun 2018
Posts: 74
Hello everyone,
Sorry for the rookie question but i have never redeemed miles before.
I am trying to Book CDG-PMO. (Palermo) which has not a direct option (either Joon+AZ or AZ+AZ) in Y arround 300€, in J 450€ so I was looking at the miles option which was arround 12k +20€ in Y which I think a good value ?? I wanted to have a look at the J option but the website returns error with no flights availability (i tried several days).
Any clue what is going on ?
Is not permitted to Book J award on multi segments?
Thanks
EDIT: ok sorry I found one on a specific dates. I Guess the availability is low
Sorry for the rookie question but i have never redeemed miles before.
I am trying to Book CDG-PMO. (Palermo) which has not a direct option (either Joon+AZ or AZ+AZ) in Y arround 300€, in J 450€ so I was looking at the miles option which was arround 12k +20€ in Y which I think a good value ?? I wanted to have a look at the J option but the website returns error with no flights availability (i tried several days).
Any clue what is going on ?
Is not permitted to Book J award on multi segments?
Thanks
EDIT: ok sorry I found one on a specific dates. I Guess the availability is low
Last edited by flyertalker09567; Mar 13, 2019 at 10:51 pm
May 16, 2019, 5:57 pm
#815
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Hello everyone,
Sorry for the rookie question but i have never redeemed miles before.
I am trying to Book CDG-PMO. (Palermo) which has not a direct option (either Joon+AZ or AZ+AZ) in Y arround 300€, in J 450€ so I was looking at the miles option which was arround 12k +20€ in Y which I think a good value ?? I wanted to have a look at the J option but the website returns error with no flights availability (i tried several days).
Any clue what is going on ?
Is not permitted to Book J award on multi segments?
Thanks
EDIT: ok sorry I found one on a specific dates. I Guess the availability is low
Sorry for the rookie question but i have never redeemed miles before.
I am trying to Book CDG-PMO. (Palermo) which has not a direct option (either Joon+AZ or AZ+AZ) in Y arround 300€, in J 450€ so I was looking at the miles option which was arround 12k +20€ in Y which I think a good value ?? I wanted to have a look at the J option but the website returns error with no flights availability (i tried several days).
Any clue what is going on ?
Is not permitted to Book J award on multi segments?
Thanks
EDIT: ok sorry I found one on a specific dates. I Guess the availability is low
May 17, 2019, 1:04 am
#816
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
answer is yes : dynamic pricing for awards.
May 17, 2019, 7:23 am
#817
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Travel safe and thanks for the reply
May 20, 2019, 7:57 am
#818
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
I wanted to hold a Promo Reward before transferring miles into my account, but the phone agent told me they don't have access to do that. She was right, going by the terms on the website at least. Are there any other workarounds?
May 20, 2019, 12:55 pm
#819
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I don't think so. Promo awards are only bookable on-line so there's no way to book them if you don't have the required amount of miles on your account.
May 21, 2019, 9:21 am
#820
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Be warned that, if you have just opened this account and/or have never earned miles into that account by flying, you may have some interesting experiences once you try to spend the miles you have transferred in from a credit card....
Jul 6, 2019, 7:26 am
#821
Join Date: Oct 2012
Location: PUF
Programs: FB Platinum
Posts: 192
I’m not even sure this is the right place for my question, but I’ll go ahead. I’ve booked a FB award ticket (domestic) on AR, and I received the Amadeus PNR for the booking. However, AR uses Sabre, so I have no way of checking my reservation on their website. I managed to book seats via the Garuda website, so it is not much of an issue, but I’d like to be able to check in online for those flights.
Is there any way to find out the Sabre PNR out of the Amadeus one? Is my only option to *shudder* call and speak to a human?
Is there any way to find out the Sabre PNR out of the Amadeus one? Is my only option to *shudder* call and speak to a human?
Jul 6, 2019, 12:07 pm
#822
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I’m not even sure this is the right place for my question, but I’ll go ahead. I’ve booked a FB award ticket (domestic) on AR, and I received the Amadeus PNR for the booking. However, AR uses Sabre, so I have no way of checking my reservation on their website. I managed to book seats via the Garuda website, so it is not much of an issue, but I’d like to be able to check in online for those flights.
Is there any way to find out the Sabre PNR out of the Amadeus one? Is my only option to *shudder* call and speak to a human?
Is there any way to find out the Sabre PNR out of the Amadeus one? Is my only option to *shudder* call and speak to a human?
Jul 7, 2019, 3:26 am
#823
Join Date: Mar 2019
Posts: 3
Looking up award availability for the PRG -> INC Czech Airlines flight, and for some reason for the date I'm targeting ExpertFlyer shows availability in all classes but FB only shows availability for economy? Is this a glitch in the system? Anyone have experience booking OK award flights with FB? Haven't been able to find too much recent info about it.
Jul 7, 2019, 11:20 am
#824
Join Date: Oct 2012
Location: PUF
Programs: FB Platinum
Posts: 192
Jul 8, 2019, 12:10 am
#825
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Looking up award availability for the PRG -> INC Czech Airlines flight, and for some reason for the date I'm targeting ExpertFlyer shows availability in all classes but FB only shows availability for economy? Is this a glitch in the system? Anyone have experience booking OK award flights with FB? Haven't been able to find too much recent info about it.