Award booking issues on FB website

Old Jan 19, 2019, 4:03 am
  #781  
 
Join Date: Jul 2009
Posts: 69
OK, it's not a solution for those who want to use a full web browser, but with all the issues I've had booking, I tried with the Android app on my phone and it works fine - flights show up, nothing greyed out and I can make a booking.
tfboy is offline  
Old Jan 20, 2019, 3:44 am
  #782  
 
Join Date: May 2010
Location: Oslo
Posts: 448
Originally Posted by Concerto
I am also struggling with this greyed out screen issue. The advice here is to clear your cache and delete all cookies, but I'm not sure how to do that on a Mac (one of the older ones, when it was still a quality product). It shouldn't be messy like this to research award possibilities.
Tried everything, but nothing works except the app. They really need to fix this greyed out-issue.
heakja is offline  
Old Jan 20, 2019, 6:59 am
  #783  
FlyerTalk Evangelist
 
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,492
Oh it's awful, almost as if they don't want you to use it. I accept that making use of these things should have their challenges, but this is so 1990s. I managed to get it to work on Safari. In fact, I recall looking up one of the promo awards, which I think was pre-filled, and from there I was able to change the destinations.
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Old Jan 21, 2019, 8:32 am
  #784  
 
Join Date: Dec 2014
Posts: 356
It doesn't work for IE, Chrome and Safari. I tried both Air France and KLM. I am so glad I booked my reward flight on Jan. 13th before this computer glitch happened.
FB needs to fix it asap.
torontochinese is offline  
Old Jan 22, 2019, 10:51 am
  #785  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 511
I tried the mobile site on my desktop using Chrome and was able to check for award flights.

https://mobile.airfrance.com/
chicago747 is offline  
Old Jan 22, 2019, 5:07 pm
  #786  
 
Join Date: Mar 2003
Location: Stafford UK
Programs: BAEC Flying Blue
Posts: 167
Award flights

Thanks for the info on mobile site. I've been struggling for 4 days now to book. Used this link on my laptop with Chrome and got booked inside 5 minutes. Good news!
martinrennard is offline  
Old Jan 22, 2019, 8:49 pm
  #787  
 
Join Date: Dec 2010
Location: New York
Posts: 453
Has anyone tried contactingh their tech support or get an answer about what's going on? There are even a few blogs out there that are now mentioning that problem, so hopefully they will realize at some point.
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Old Jan 22, 2019, 10:14 pm
  #788  
Moderator, Delta Skymiles and Mileage Run
 
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Originally Posted by chicago747
I tried the mobile site on my desktop using Chrome and was able to check for award flights.

https://mobile.airfrance.com/
Thanks so much, this worked for me as well.
ryandc99 is offline  
Old Jan 23, 2019, 9:15 am
  #789  
 
Join Date: Apr 2013
Posts: 17
Originally Posted by ryandc99
Thanks so much, this worked for me as well.
Used the mobile site to find the flights. Then called and spent 1 hour and 40 minutes on hold before I got an agent. They were able to book the ticket in about 15 minutes once I got through. Painful process.
joshiajay is offline  
Old Jan 24, 2019, 8:44 pm
  #790  
 
Join Date: Nov 2009
Location: MRY
Posts: 430
Originally Posted by chicago747
I tried the mobile site on my desktop using Chrome and was able to check for award flights.

https://mobile.airfrance.com/
Yes, thanks for this tip. I was able to use this yesterday and book a reward flight.
Splittin' Aces is offline  
Old Jan 29, 2019, 7:29 pm
  #791  
 
Join Date: Jan 2019
Posts: 1
Newbie question: flying blue

Hi
I'm new to the flying blue program. I've accumulated enough points (through AMEX, Chase, Capital one credit cards) for 4 award tickets for my family. However, I read in the forums that the award seats on the flying blue program are often phantom awards, and they lock you out of the program if you only book award seats. Now I'm scared to transfer all my points. Does anyone have experience of this recently? If so, what advice could you give me on safely booking the award seats and making sure I don't get locked out?
monetflyer is offline  
Old Jan 31, 2019, 8:28 am
  #792  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,536
Originally Posted by joshiajay
...{snip}...Then called and spent 1 hour and 40 minutes on hold before I got an agent...{snip}...Painful process.
Yes, indeed! What time of day (Greek time) did you call? I've never ever had to wait for longer than 5 minutes!
KLouis is offline  
Old Feb 4, 2019, 11:02 am
  #793  
 
Join Date: Nov 2011
Programs: FlyingBlue Plat
Posts: 496
Not really an issue, more of a question: are DL flights booked with Flying Blue miles in Economy eligible for complimentary upgrades?

Last edited by ok986; Feb 4, 2019 at 11:02 am Reason: typo
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Old Feb 5, 2019, 1:18 am
  #794  
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Originally Posted by ok986
Not really an issue, more of a question: are DL flights booked with Flying Blue miles in Economy eligible for complimentary upgrades?
By complimentary, do you mean op-up ? In theory yes, but do not dream. Likelihood is 0.00001% of chance.
Goldorak is offline  
Old Feb 5, 2019, 7:15 am
  #795  
 
Join Date: Oct 2011
Location: DTW
Posts: 322
I had an interesting phone conversation with a FB agent last night when trying to book an award. Apparently they are only able to see what customers can see through a FB booking portal; in other words, we can't them individual flights. Also, the only constraints to the amount of connections is whatever the booking tool comes up with.

It made me wonder if agents themselves would be subject to phantom inventory. I wouldn't imagine so.
discoseal is offline  

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