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Award booking issues on FB website

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Old Apr 12, 2018, 9:31 pm
  #706  
 
Join Date: Aug 2014
Location: BOS
Posts: 550
Booked my first FB award ticket earlier today and wonder if there's anything I need to do to make sure the ticket does not get canceled.

FlyingBlue account created last fall, but no points earning activity in the account at all. Transferred 25k pts into the FB account from Citi this morning and called the customer service to book the ticket. The ticket was in another person's name, we paid taxes / fees using her card. I've read some stories about tickets being canceled as a security precaution, and would like to make sure it does not happen to me. Anything I need to do?
DiMAn0684 is offline  
Old Apr 13, 2018, 5:37 am
  #707  
 
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
Trying to book an intra-China award, CZ/MU connection. Shows up as 12.5k miles but it says I don't have enough miles when I click on it. If I try each segment individually it works. So married segment issue? DL is the same, can see individual segment but it won't show the connection.
hauteboy is offline  
Old Apr 16, 2018, 6:19 pm
  #708  
 
Join Date: Apr 2018
Posts: 8
Award Tickets Booking Error

Hi guys,
I am trying to book an award ticket for July. I have tried in both Air France and KLM websites, in both I get the message 'try again later'. I can only see award tickets within a week. Is anyone else experiencing the same issue?
jmatamala is offline  
Old Apr 30, 2018, 6:29 am
  #709  
 
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
Originally Posted by Mace03
Should I be able to find Delta award flights on Air France's website?

I tried both their website and KLM and find nothing. Do I have to call to book a Delta flight?
I'm encountering the same problem (it appears to me that it existed ever since they did the site re-design). Does anybody have a way to find Delta availability on the revamped Flying Blue site?
patmcpsu is offline  
Old May 25, 2018, 11:09 am
  #710  
 
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
I'm still encountering the same problems.... does anybody out there have a way to book Delta flights on the new site?
patmcpsu is offline  
Old May 27, 2018, 1:19 am
  #711  
 
Join Date: May 2010
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Programs: ❶❷ ใจ ± ♪♪♪ 7ľł © ™
Posts: 761
The around this date tick box seems to have gone in both Chrome and IE making it a long process doing it one day at a time. The calendar view of lowest miles and cost was useful, I hope it returns. Anyone else seeing the same?

.
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Andy49 is offline  
Old May 28, 2018, 9:37 am
  #712  
 
Join Date: Jun 2015
Posts: 58
I can't even generate a search on Air France or KLM site. I get an "technical difficulty, try later" message. This has been going on for 2 days. I have already booked an award flight on the old site. Is anyone else having this problem?
Bellacricket is offline  
Old May 28, 2018, 7:45 pm
  #713  
 
Join Date: Jul 2006
Location: LAX
Programs: AA Lifetime Plat, HH Diamond
Posts: 283
Originally Posted by Andy49
The around this date tick box seems to have gone in both Chrome and IE making it a long process doing it one day at a time. The calendar view of lowest miles and cost was useful, I hope it returns. Anyone else seeing the same?

.
Originally Posted by Bellacricket
I can't even generate a search on Air France or KLM site. I get an "technical difficulty, try later" message. This has been going on for 2 days. I have already booked an award flight on the old site. Is anyone else having this problem?
YES and YES. Both of these issues happening for days now! ...?
daiseee is offline  
Old May 30, 2018, 9:09 am
  #714  
 
Join Date: May 2018
Programs: Flying Blue
Posts: 2
Six days and counting...
LaFenice is offline  
Old May 31, 2018, 4:57 am
  #715  
 
Join Date: Aug 2016
Location: MAN
Programs: FB Platinum
Posts: 500
This is beyond a joke: I can login to AF and KLM sites just fine but the FB site returns...

Oops

Hmm, we don't recognise that accountPlease try again or join Flying Blue

Seriously, it's now 2 months since the stupid relaunch and every day there's something wrong.
rosensfole is offline  
Old May 31, 2018, 10:10 am
  #716  
 
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
I've been fooling around for about a month, as both of the below issues have been around for some time. Here are what solutions I recommend based on my experience:

Originally Posted by Bellacricket
I can't even generate a search on Air France or KLM site. I get an "technical difficulty, try later" message. This has been going on for 2 days. I have already booked an award flight on the old site. Is anyone else having this problem?.
This issue exists when searching for a round trip. Search for one-way itineraries instead to find available flights. You can either book your trip as two one-ways, or if you prefer to book one round-trip reservation, call Flying Blue and they'll waive the phone-booking fee if you tell them it's due to the website not cooperating (this is time-consuming however; budget at least 30 minutes for booking each reservation).

Originally Posted by Andy49
The around this date tick box seems to have gone in both Chrome and IE making it a long process doing it one day at a time. The calendar view of lowest miles and cost was useful, I hope it returns. Anyone else seeing the same?
Correct, you need to perform a separate search for availability on each individual day. Due to the above response, make sure they are one-way searches.
patmcpsu is offline  
Old May 31, 2018, 11:25 am
  #717  
 
Join Date: Jun 2015
Posts: 58
If I search a one-way ticket in economy, I will find a flight. The "technical difficulty" arises due to the fact that there is no availability. By looking at PE, I get "no seats available" Business seats tell me there is the technical difficulty. So to summarize, you can only search on a day by day basis, one-way only and each class requires a separate search. Ouch!
Bellacricket is offline  
Old Jun 4, 2018, 12:27 am
  #718  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,972
Originally Posted by Bellacricket
If I search a one-way ticket in economy, I will find a flight. The "technical difficulty" arises due to the fact that there is no availability. By looking at PE, I get "no seats available" Business seats tell me there is the technical difficulty. So to summarize, you can only search on a day by day basis, one-way only and each class requires a separate search. Ouch!
No more calendar view on awards? Is it gone now?
yugi is offline  
Old Jun 5, 2018, 3:49 pm
  #719  
 
Join Date: Jan 2017
Location: LAN
Programs: DL Skymiles, AF/KL Flying Blue
Posts: 304
Originally Posted by yugi
No more calendar view on awards? Is it gone now?
Appears so.
eastindywalrus is offline  
Old Jun 5, 2018, 3:53 pm
  #720  
 
Join Date: Feb 2017
Posts: 97
Originally Posted by yugi
No more calendar view on awards? Is it gone now?
Yes they purposely removed it right before the swap to the new random pricing model.

Just guessing the reasoning for hiding the monthly pricing is so it doesn't expose the absolutely insane pricing craziness.

It's like they had someone from high school code their new reward system,. Super glad I didn't transfer any more points to this airline for business class to Europe and at least for now- this reward program is dead to me.
gadgetfreaky is offline  


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