Award booking issues on FB website
#601
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
I would try calling FB if I were you, and see what they say about it...
#602
Join Date: Nov 2016
Programs: SK Gold (*G)
Posts: 46
I'm looking to book BOG-MEX-AMS with Aeromexico in business class (No availability with KLM on my date, and I want to avoid AF A340). The flights show up segment by segment when I'm doing a search the Flying blue website, but not as a complete trip. So I called Flying blue and talked to an agent. The route was OK as expected but the taxes came to almost 600 Euros. On the website the two flights would not cost more than 100 Euros. I challenged this and the agent said there must be something wrong with the listed price on the website because 100 Euros would be impossible and 600 is quite realistic. I don't have any previous experience with Flying blue, but with my main program, Eurobonus, 100 Euros for those two flights is way more realistic than 600. I'm suspecting they made the calculations wrong (?). Needless to say I never booked the ticket.
Any thoughts?
Edit: It's a one-way trip FYI.
Any thoughts?
Edit: It's a one-way trip FYI.
Last edited by Kajjan85; Mar 7, 2017 at 11:50 am
#603
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
I'm looking to book BOG-MEX-AMS with Aeromexico in business class (No availability with KLM on my date, and I want to avoid AF A340). The flights show up segment by segment when I'm doing a search the Flying blue website, but not as a complete trip. So I called Flying blue and talked to an agent. The route was OK as expected but the taxes came to almost 600 Euros. On the website the two flights would not cost more than 100 Euros. I challenged this and the agent said there must be something wrong with the listed price on the website because 100 Euros would be impossible and 600 is quite realistic. I don't have any previous experience with Flying blue, but with my main program, Eurobonus, 100 Euros for those two flights is way more realistic than 600. I'm suspecting they made the calculations wrong (?). Needless to say I never booked the ticket.
Any thoughts?
Edit: It's a one-way trip FYI.
Any thoughts?
Edit: It's a one-way trip FYI.
#604
Join Date: Nov 2016
Programs: SK Gold (*G)
Posts: 46
I'm aware that the taxes & fees for KLM/AF are usually in the 200-250 Euro range for long haul business. And those are the only ones that show up on this route unless you search segment by segment. If you search MEX-AMS with Aeromexico it's only about 50 Euro.
The taxes depends on what airlines it is, some airlines like CI for example has very low fees. I'm simply curious if anyone has booked Aeromexico with FB-points before and what the taxes & fees came to. That way I might find out whether the agent made the calculations wrong or not.
#605
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
AM doesn't have a "Carrier Surcharge" which KL/AF does and hence the taxes are lower, you can always try and call again, and see what another agent tells you.
#606
Join Date: Nov 2016
Programs: SK Gold (*G)
Posts: 46
The routing was accepted for the same mileage price as BOG-AMS direct by the agent. Yes, I will try to call them again. My experience with agents calculating taxes on other mileage programs is that it can be a bit of a lottery...
#607
Join Date: Nov 2016
Programs: SK Gold (*G)
Posts: 46
For everyone's information regarding the Aeromexico award in J BOG-MEX-AMS. The 600+ euro pricing the first agent (and her supervisor) gave me was way off. I talked to a new agent today who really knew what he was doing... Total taxes came to about 70 euro for those segments, I don't remember the exact amount because I ended up booking a return trip with KLM on the way over there.
#609
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
#610
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
yes it seems (no personal experience for this specific route, but knowing that I pay around €400-450 every time I book a long-haul award in J to Asia, US or Latam, I think it is "normal").
#611
Join Date: Sep 2016
Programs: FB Platinum, SAS Gold , HH Diamond
Posts: 152
One question I have (I hope it fits here) is the following:
An normal award Ticket Germany-SVO return in Eco (flights are operated by SU) costs 25.000 Miles (FlyingBlue) when booked via KLM/AF. Looking at the Aeroflot website the costs for their award ticket in Eco is exactly the same. Now when looking at a business ticket KLM wants 90.000 Miles reutrn. The same ticket at Aeroflot costs only 40.000. Where does this discrepancy come from? In my opinion its way to high. For that amount of miles I can get to America in Business.
An normal award Ticket Germany-SVO return in Eco (flights are operated by SU) costs 25.000 Miles (FlyingBlue) when booked via KLM/AF. Looking at the Aeroflot website the costs for their award ticket in Eco is exactly the same. Now when looking at a business ticket KLM wants 90.000 Miles reutrn. The same ticket at Aeroflot costs only 40.000. Where does this discrepancy come from? In my opinion its way to high. For that amount of miles I can get to America in Business.
#612
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
One question I have (I hope it fits here) is the following:
An normal award Ticket Germany-SVO return in Eco (flights are operated by SU) costs 25.000 Miles (FlyingBlue) when booked via KLM/AF. Looking at the Aeroflot website the costs for their award ticket in Eco is exactly the same. Now when looking at a business ticket KLM wants 90.000 Miles reutrn. The same ticket at Aeroflot costs only 40.000. Where does this discrepancy come from? In my opinion its way to high. For that amount of miles I can get to America in Business.
An normal award Ticket Germany-SVO return in Eco (flights are operated by SU) costs 25.000 Miles (FlyingBlue) when booked via KLM/AF. Looking at the Aeroflot website the costs for their award ticket in Eco is exactly the same. Now when looking at a business ticket KLM wants 90.000 Miles reutrn. The same ticket at Aeroflot costs only 40.000. Where does this discrepancy come from? In my opinion its way to high. For that amount of miles I can get to America in Business.
Award availability is different for different FFP, each airline will normally have more availability for its own FFP members than for other FFPs that they partner with.
On top of that, 1 FB miles doesn't equal 1 SU mile as milage accrual is different as well.
#613
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
Flying Blue is not Aeroflot Bonus; while it can never be avoided that some incidental details align in both programmes, you cannot expect two different programmes to be identical in every aspect; if they were, they wouldn't be different programmes.
#615
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
Redemption in C within Europe is 3-4x the price of Y when using flying blue. Given that European C is nothing to write home about, it does not make much sense, especially if you are Elite Plus with skypriority and lounge access even if flying Y.