Flying Blue FAQ

Old Sep 21, 2008, 6:51 am
  #211  
 
Join Date: Jan 2005
Location: Washington, DC
Programs: DL DM/MM, and major hotels
Posts: 501
Expiring miles

Does anyone know what happens to an account if there had been no flight activity on a sky team carrier for 3 years? Does the whole account go away, or do miles start dropping off as they were accrued?

I have been putting all my flights on Sky miles and don't really want to lose some of the AF miles I have. - Perhaps time for a MR.
mondo is offline  
Old Sep 22, 2008, 5:12 am
  #212  
Ambassador: Thai Airways
 
Join Date: Jan 2005
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expired miles would be dropped off depending on when they were accrued (3-yr window rule)
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Old Nov 6, 2008, 11:10 am
  #213  
 
Join Date: Aug 2008
Programs: Flying Blue PT
Posts: 3
Misallocated points

I recently flew full-price KLM business AMS-Accra, with my wife on an award ticket. My account has been credited with the flight, but at 0 miles! Nothing has appeared on her account. Has anyone else experienced this kind of thing?
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Old Nov 19, 2008, 4:04 am
  #214  
 
Join Date: Sep 2008
Posts: 3
Yes, exactly the same thing. If you look at your wife's boarding pass, you will see how this happened -- it will have your FB number on it. It was a pain, but I sorted it: First fill in the online missing miles claim. When that doesn't work, you get a fax number: you just have to fax all the details, with a cover letter. I had to do this twice, but it worked the second time.
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Old Nov 29, 2008, 3:25 pm
  #215  
Ambassador: Thai Airways
 
Join Date: Jan 2005
Location: Bangkok
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Posts: 1,035
The 0 mile posted happened to me recently when I upgraded my BKK-CDG segment with my miles. I first emailed during the two weeks window, and got a standard reply to submit the claim, blah blah blah.. Then I resent another email on the 15th day after travel date asking my that segment was posted zero mile (I provided them the booking code and e-ticket number), I got a reply apologizing for the error and the mile was credited immediately without me having to submit anything.
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Old Dec 5, 2008, 6:02 am
  #216  
 
Join Date: Jul 2007
Location: Soest, The Netherlands
Programs: FB Elite Plus, LH lowest
Posts: 16
Changing open award for classic one?

Someone may know this from the top of his head, but I can't find the answer to the following:

Can I book an open (flex) reward, to be sure of a specific flight, and then cancel it and get my points back when I see a classic award becomes available for that same flight?

I wonder, by the way, when KL/AF will make classic awards go forever. They want us to pay the double amount, but I am going to resist them as long as I can.
Wieljn is offline  
Old Dec 5, 2008, 7:55 am
  #217  
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
 
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
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Originally Posted by Wieljn
Someone may know this from the top of his head, but I can't find the answer to the following:

Can I book an open (flex) reward, to be sure of a specific flight, and then cancel it and get my points back when I see a classic award becomes available for that same flight?
Of course. Never had a problem.
JOUY31 is online now  
Old Dec 5, 2008, 8:53 am
  #218  
 
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
Originally Posted by JOUY31
Of course. Never had a problem.
As long as you have sufficient miles in your account for that classic award, right? It does take a few days for the canceled award to be re-credited to your account.

Cheers,

GenevaFlyer
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Old Dec 5, 2008, 2:53 pm
  #219  
 
Join Date: Jul 2007
Location: Soest, The Netherlands
Programs: FB Elite Plus, LH lowest
Posts: 16
Great

Thanks buddies - will apply the knowledge immediately!
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Old Dec 5, 2008, 3:57 pm
  #220  
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
 
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,418
Originally Posted by GenevaFlyer
As long as you have sufficient miles in your account for that classic award, right? It does take a few days for the canceled award to be re-credited to your account.

Cheers,

GenevaFlyer
You're quite right.
JOUY31 is online now  
Old Dec 10, 2008, 1:24 am
  #221  
 
Join Date: Dec 2008
Location: Brighton, UK
Programs: Flying Blue Plat. / A-Club Plat. / Club Carlson Concierge
Posts: 15
Radisson upgrade as gold member

Hi,

I can read on the first page upgrades exist with Radisson SAS hotels as a member elite flying blue.
Is it still happening? What does it mean actually?
I would like to be aware, as I stay a lot in Radisson hotels, in Denmark mainly if it is important.

Thanks
toff is offline  
Old Dec 10, 2008, 5:43 am
  #222  
 
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
Hi Toff,

Originally Posted by toff
I can read on the first page upgrades exist with Radisson SAS hotels as a member elite flying blue.
Is it still happening? What does it mean actually?
I would like to be aware, as I stay a lot in Radisson hotels, in Denmark mainly if it is important.
From the partner pages, it looks like the Radisson chain offers upgrades, not Radisson SAS:

Radisson: http://www.klm.com/travel/ch_en/flyi...e=txt.partners

Radisson SAS: http://www.klm.com/travel/ch_en/flyi...e=txt.partners

Cheers,

GenevaFlyer
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Old Dec 10, 2008, 8:16 am
  #223  
 
Join Date: May 2005
Location: Bos
Programs: FB-Gold, SPG-Plat, Priority Club-Plat
Posts: 438
If I buy my ticket on nwa.com, and it's a V fare, and half the flight is on KL metal and the other half is on NW metal, will I get 100% of the miles flown on both KL and NW? I really get confused by the V fares.
Caloy is offline  
Old Dec 11, 2008, 8:12 am
  #224  
 
Join Date: Nov 2008
Location: PARIS
Programs: FLYING BLUE
Posts: 79
Originally Posted by Caloy
If I buy my ticket on nwa.com, and it's a V fare, and half the flight is on KL metal and the other half is on NW metal, will I get 100% of the miles flown on both KL and NW? I really get confused by the V fares.
* If flight number is NW (even if KL metal) you will earn 25% on V class.
* If flight number is KL you will have 100% on V class middle haul
25% on V class long haul

Hope it is more clear!
ROMEO is offline  
Old Dec 11, 2008, 8:32 am
  #225  
 
Join Date: May 2005
Location: Bos
Programs: FB-Gold, SPG-Plat, Priority Club-Plat
Posts: 438
Originally Posted by ROMEO
* If flight number is NW (even if KL metal) you will earn 25% on V class.
* If flight number is KL you will have 100% on V class middle haul
25% on V class long haul

Hope it is more clear!
What is middle haul, and the difference between it and long haul?
Caloy is offline  

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