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Is There Some Way to Book a Multi-City or Open Jaw Online at the Light Fare?

Is There Some Way to Book a Multi-City or Open Jaw Online at the Light Fare?

Old Jan 11, 23, 1:03 am
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Is There Some Way to Book a Multi-City or Open Jaw Online at the Light Fare?

As has been discussed last year, it seems that klm.com does not allow the booking of a Light fare as multi-city or open jaw (except for open jaw within the same country.)

Is there any way to book such an itinerary online at a Light fare, or does one have to go to call the reservation number? It's been a very long time since I made a flight reservation by talking to a person.
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Old Jan 11, 23, 1:42 am
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Originally Posted by BigFlyer View Post
As has been discussed last year, it seems that klm.com does not allow the booking of a Light fare as multi-city or open jaw (except for open jaw within the same country.)

Is there any way to book such an itinerary online at a Light fare, or does one have to go to call the reservation number? It's been a very long time since I made a flight reservation by talking to a person.
I thought when I had issues it defaulted to Light, or you could use the checkbox on the search to get Flex - but whatever the middle one is called was not available. Going from memory though, I thought a two-leg multi-city gave the normal screen (so all choices) but three or more legs locked you in.

I did manage to get a fare selection page when landing from Google Flights eventually, but it was very buggy.
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Old Jan 11, 23, 11:59 am
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Originally Posted by etiene View Post
I thought when I had issues it defaulted to Light, or you could use the checkbox on the search to get Flex - but whatever the middle one is called was not available. Going from memory though, I thought a two-leg multi-city gave the normal screen (so all choices) but three or more legs locked you in.

I did manage to get a fare selection page when landing from Google Flights eventually, but it was very buggy.
I just double checked. It gives you the option before you search of searching for a flex fare - but if you don't tick the flex fare box, it only provides Standard fares, no Light fares.

I tried to outsmart it by making a reservation at the standard fare, and then calling up the reservation and seeking to modify it. That almost worked, except it wanted to charge the $199 change fee, even though I was well within the 24 hour free cancellation window.

Google flights does not do well with multi-city itineraries.
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Old Jan 11, 23, 12:14 pm
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Originally Posted by BigFlyer View Post
I just double checked. It gives you the option before you search of searching for a flex fare - but if you don't tick the flex fare box, it only provides Standard fares, no Light fares.

I tried to outsmart it by making a reservation at the standard fare, and then calling up the reservation and seeking to modify it. That almost worked, except it wanted to charge the $199 change fee, even though I was well within the 24 hour free cancellation window.

Google flights does not do well with multi-city itineraries.
I've just tried the app and klm.nl on simple open-jaws - both giving me the option to choose my fare. Sounds like the oppposite of your experience?

On three or more legs I never got a choice, but the default was a Light fare rather than standard.
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Old Jan 11, 23, 12:23 pm
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Originally Posted by etiene View Post
I've just tried the app and klm.nl on simple open-jaws - both giving me the option to choose my fare. Sounds like the oppposite of your experience?

On three or more legs I never got a choice, but the default was a Light fare rather than standard.
Strange - I just tried open jaw SFO to MXP and BCN to SFO and it gives me the Standard fare with no option for Light.

On the other hand, if the open jaw is between two cities in the same country - e.g., into MAD and back from BCN - then you get the choice of Light, Standard, Standard Plus, and Flex.

What open-jaw itineraries gave you the option .to choose a Light fare? I'll give it a try and see what result I get.
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Old Jan 11, 23, 12:35 pm
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Originally Posted by BigFlyer View Post
Strange - I just tried open jaw SFO to MXP and BCN to SFO and it gives me the Standard fare with no option for Light.

On the other hand, if the open jaw is between two cities in the same country - e.g., into MAD and back from BCN - then you get the choice of Light, Standard, Standard Plus, and Flex.

What open-jaw itineraries gave you the option .to choose a Light fare? I'll give it a try and see what result I get.
Ah! I was using WAW and GDN. Changed one to BUD and don't get a choice - but what I'm seeing is a Light fare. Maybe long haul vs short haul...? If you go into the "Trip Details" and "View fare details" what are the change fee and baggage allowance? I've got no hold luggage and 70 change, so that's definitely Light.
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Old Jan 11, 23, 12:57 pm
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Originally Posted by etiene View Post
Ah! I was using WAW and GDN. Changed one to BUD and don't get a choice - but what I'm seeing is a Light fare. Maybe long haul vs short haul...? If you go into the "Trip Details" and "View fare details" what are the change fee and baggage allowance? I've got no hold luggage and 70 change, so that's definitely Light.
I think you got it right.

If I try AMS - WAW and then back BUD - AMS it gives me the fare with the 70 change fee. So for long-haul it defaults to the Standard fare, and for short-haul it defaults to the Light fare.

Makes no sense, but that's how they have it.
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Old Jan 11, 23, 1:00 pm
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Originally Posted by BigFlyer View Post
I think you got it right.

If I try AMS - WAW and then back BUD - AMS it gives me the fare with the 70 change fee. So for long-haul it defaults to the Standard fare, and for short-haul it defaults to the Light fare.

Makes no sense, but that's how they have it.
...which was a long way of finding out that you probably have to call.
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Old Jan 11, 23, 1:04 pm
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Originally Posted by etiene View Post
...which was a long way of finding out that you probably have to call.
Right. At least in the US, there is no booking fee for bookings made by phone.
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Old Jan 11, 23, 7:18 pm
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Can be searched on ITA Matrix and brought up on Priceline using bookwithmatrix.com



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Old Jan 12, 23, 3:05 am
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That's a standard fare, not a light fare.
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Old Jan 12, 23, 9:09 am
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Originally Posted by xliioper View Post
Can be searched on ITA Matrix and brought up on Priceline using bookwithmatrix.com



KLM has a surcharge of about $19 each way on fares bought from online travel agents. This surcharge is hidden, but you can see it if you dummy book a simple transatlantic round-trip on klm.com and then dummy book the identical itinerary on Expedia. You can also see it if you look at a round-trip from the US to Europe on a non-stop KLM route on Expedia, the corresponding Delta fare will be $38 less on a round-trip basis than the fare displayed for KLM.

Also, as we all know here, it is better to book directly with the airline whenever possible. So probably best to just call and book over the phone, even though I have a resistance to not seeing my itinerary in front of me when I book.
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Old Jan 12, 23, 12:22 pm
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Originally Posted by Fabo.sk View Post
That's a standard fare, not a light fare.
The display says $75 for checked bag, which is free with a Standard fare in the transatlantic market. Suggests that it is not a standard fare.
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Old Jan 12, 23, 6:25 pm
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Originally Posted by Fabo.sk View Post
That's a standard fare, not a light fare.
Nope, they are Light fares. AF/KL Light fares have a 'B' in second to last letter of fare basis code these days (just like DL BE fares). RLX86NBL and VLX86NBL fares are both AF Light fares as indicated by the 'B' in second to last letter. AF/KL don't have a reserved booking class for Light fares like DL has for BE fares (E class), so they can only be identified by their fare basis codes.
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Last edited by xliioper; Jan 12, 23 at 9:38 pm
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