Problems book FB Award online, app and phone
Dec 12, 2020, 2:48 pm
#1
Original Poster
Join Date: Mar 2011
Posts: 11
Problems book FB Award online, app and phone
I've been trying for a few days to book some award flights for July (in the hope that vaccines allow travel more freely by then). However, when trying to book on flyingblue (via AF or KLM) website or from the airfrance app, I can find, select, enter passengers and then it says "technical failure" and kicks me back to search. Calling the 18003758723 # I get dropped directly into a hold queue and then abrubtly dropped at almost exactly 2 minutes from both my cell and my landline.
For reference the routes are aus-LHR, and CDG-AUS at the beginning and end of July 2021.
Anyone else seeing this problem?
For reference the routes are aus-LHR, and CDG-AUS at the beginning and end of July 2021.
Anyone else seeing this problem?
Dec 13, 2020, 7:28 am
#2
Original Poster
Join Date: Mar 2011
Posts: 11
Or could someone else give booking aus-lhr, par-aus on say July 3 and July 28 with miles and see if you can get all the way to the payment screen? Mine fails immediately after selecting a passenger in what I think is the options screen.
Sample failure, this is from the app. Booking with cash let's me past this screen.
Sample failure, this is from the app. Booking with cash let's me past this screen.
Dec 13, 2020, 10:33 am
#4
Original Poster
Join Date: Mar 2011
Posts: 11
Yeah, thats exactly what I had to do. Funnily enough she had to put me on hold multiple times due to system errors, what would've taken 5 minutes online took about 90 minutes. But.. that said, it's done.
Here's hoping a vaccine certificate will be good to avoid quarantine by then!
Here's hoping a vaccine certificate will be good to avoid quarantine by then!