Apr 6, 20, 7:58 am
Last edit by: seawolf
European Commission EC261/2004 guidelines in context of COVD-19 dated 18 MAR 2020
US DoT Enforcement Notice regarding refunds dated 3 APR 2020.
US DoT Enforcement Notice regarding refunds dated 3 APR 2020.
COVID-19: refund provided as voucher (for non refundable fares)
Mar 20, 20, 10:02 am
#31
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,782
Iberia will only offer a voucher for my recently cancelled flight. My guess is they are doing so with tacit approval from regulators.
If you sue IB the court has to follow the law (EC261/2004), not the opinion of some regulators.
Mar 20, 20, 10:51 am
#32
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 5,404
I have YYZ-AMS-LBA with KLM today. Got notification that AMS-LBA cancelled. I have already flown outbound. This was to return home. I do not want to take YYZ-AMS either because I need to get to leeds, not amsterdam. The cancellation email say they are unable to reroute due to travel restrictions. I have submitted a claim online. Should I also cancel my YYZ-AMS online coz otherwise I will be deemed a no show?
Mar 20, 20, 3:29 pm
#34
Join Date: May 2015
Location: WAW / TBS
Programs: AF Platinum / Accor Platinum / Hilton Diamond / TP Silver / A3 Silver
Posts: 2,416
mean of payment is irrelevant , if you are entitled a refund you will receive it in the exact same way as you paid
Mar 20, 20, 5:55 pm
#35
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,570
So I've got two paid biz tickets LAX-DUB purchased from AirChance.us, that was a great fare ($2000). I believe it's Z class (I assume we have the lowest biz fare class). Are they allowing to rebook into the same fare class or if there's a fare difference we have to pay the extra fare ($3600 roughly now)? Delta seems to be doing same fare class is ok. There's some confusing language. I was planning on waiting for the flights to be canceled and just request a refund but looking for some data points.
Mar 21, 20, 1:35 pm
#36
Join Date: Feb 2018
Programs: FB Platinum
Posts: 272
Most countries in South America have suspended intl flights until 23rd April or even 30th May.
Will KLM cancel these automatically the day(s) before departure, or try to play the cat and mouse game with its loyal customers...?
Will KLM cancel these automatically the day(s) before departure, or try to play the cat and mouse game with its loyal customers...?
Mar 24, 20, 3:38 pm
#37
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,484
AF now refusing refund for cancelled flights
Look at this exchange.
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
Mar 24, 20, 4:03 pm
#39
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,484
Mar 24, 20, 7:01 pm
#40
Join Date: Sep 2014
Programs: Flying Blue Gold, Iberia Silver
Posts: 953
Look at this exchange.
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
Take it on the chin, accept the voucher. Air France is not going to disappear. France would never let it happen. The airline has to hang onto what cash it has. Better times will come, eventually.
Mar 24, 20, 8:08 pm
#42
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong
Programs: FB AF Silver, BA Gold
Posts: 14,817
Credit cards/banks are in the same sinking boat as airlines. We now have plenty of examples on various forums where chargeback is not performed. Might depend on the bank, country or card. But it is wise not to hope that any legal aspect will be enforced until the world returns to some form of normality
Mar 25, 20, 12:50 am
#43
Join Date: Dec 2006
Location: Mostly EU & (SE)Asia
Programs: Various shiny cards at hotel chains and airlines
Posts: 1,032
Besides Air France, you can see how other airlines and hotels are behaving at https://bit.ly/loyalty-response-covid19
For your travels in post-COVID19 world, you can choose the ones who are better with customers. There are number of airlines that allow a refund, or to incentivise vouchers, offer vouchers up to 125% value.
For your travels in post-COVID19 world, you can choose the ones who are better with customers. There are number of airlines that allow a refund, or to incentivise vouchers, offer vouchers up to 125% value.
Mar 25, 20, 12:59 am
#44
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,068
Credit cards/banks are in the same sinking boat as airlines. We now have plenty of examples on various forums where chargeback is not performed. Might depend on the bank, country or card. But it is wise not to hope that any legal aspect will be enforced until the world returns to some form of normality
Mar 25, 20, 2:52 am
#45
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,782
Your ticket is not refundable. Due to the nature of the flight cancellation as per extraordinary circumstances, a refund is not currently offered.
