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COVID-19: refund provided as voucher (for non refundable fares)

Old Apr 6, 2020, 7:58 am
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European Commission EC261/2004 guidelines in context of COVD-19 dated 18 MAR 2020
US DoT Enforcement Notice regarding refunds dated 3 APR 2020.
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COVID-19: refund provided as voucher (for non refundable fares)

Old Mar 20, 2020, 10:02 am
  #31  
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Iberia will only offer a voucher for my recently cancelled flight. My guess is they are doing so with tacit approval from regulators.
Regulators (the Executive) cannot change a law.
If you sue IB the court has to follow the law (EC261/2004), not the opinion of some regulators.
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Old Mar 20, 2020, 10:51 am
  #32  
 
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Originally Posted by BoiA
I have YYZ-AMS-LBA with KLM today. Got notification that AMS-LBA cancelled. I have already flown outbound. This was to return home. I do not want to take YYZ-AMS either because I need to get to leeds, not amsterdam. The cancellation email say they are unable to reroute due to travel restrictions. I have submitted a claim online. Should I also cancel my YYZ-AMS online coz otherwise I will be deemed a no show?
You can, but honestly, if I were you, I'd take it. You still have a chance of getting from Amsterdam to the UK, even if it is not on KLM (though they should be able to get you at least to London, if you want).
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Old Mar 20, 2020, 11:19 am
  #33  
 
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how should the refund process work when you have booked with a travel agent instead of directly with the airline? (and part of the payment was with credit card points ...)
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Old Mar 20, 2020, 3:29 pm
  #34  
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Originally Posted by Gringuito
how should the refund process work when you have booked with a travel agent instead of directly with the airline? (and part of the payment was with credit card points ...)
contact the travel agent , until departure (checkin/take-off) , this TA is your only contact , as you signed a comtract with this agent

mean of payment is irrelevant , if you are entitled a refund you will receive it in the exact same way as you paid
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Old Mar 20, 2020, 5:55 pm
  #35  
 
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So I've got two paid biz tickets LAX-DUB purchased from AirChance.us, that was a great fare ($2000). I believe it's Z class (I assume we have the lowest biz fare class). Are they allowing to rebook into the same fare class or if there's a fare difference we have to pay the extra fare ($3600 roughly now)? Delta seems to be doing same fare class is ok. There's some confusing language. I was planning on waiting for the flights to be canceled and just request a refund but looking for some data points.
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Old Mar 21, 2020, 1:35 pm
  #36  
 
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Most countries in South America have suspended intl flights until 23rd April or even 30th May.

Will KLM cancel these automatically the day(s) before departure, or try to play the cat and mouse game with its loyal customers...?
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Old Mar 24, 2020, 3:38 pm
  #37  
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AF now refusing refund for cancelled flights

Look at this exchange.
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
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Old Mar 24, 2020, 3:59 pm
  #38  
 
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Charge back on credit card your only option
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Old Mar 24, 2020, 4:03 pm
  #39  
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Originally Posted by davistev
Charge back on credit card your only option
Not sure how that actually works with Amex in France- far easier in the US.

Anyone in Europe/ France know what recourse to take? Thanks.
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Old Mar 24, 2020, 7:01 pm
  #40  
 
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Originally Posted by bostontraveler
Look at this exchange.
I had contacted AF because my flight was cancelled on Saturday. I already requested a refund (via the form) but then I received a new email asking me to claim my voucher, which prompted me to contact them on Twitter.
What would you suggest as next steps?
Don't take it personally - everyone is in the same boat. I have had the same offer with multiple tickets.
Take it on the chin, accept the voucher. Air France is not going to disappear. France would never let it happen. The airline has to hang onto what cash it has. Better times will come, eventually.
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Old Mar 24, 2020, 7:20 pm
  #41  
 
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Originally Posted by HalconBCN
The airline has to hang onto what cash it has.
As do I. That's why I am doing a credit card chargeback for every ticket that an airline refuses to refund.
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Old Mar 24, 2020, 8:08 pm
  #42  
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Originally Posted by justforfun
As do I. That's why I am doing a credit card chargeback for every ticket that an airline refuses to refund.
Credit cards/banks are in the same sinking boat as airlines. We now have plenty of examples on various forums where chargeback is not performed. Might depend on the bank, country or card. But it is wise not to hope that any legal aspect will be enforced until the world returns to some form of normality
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Old Mar 25, 2020, 12:50 am
  #43  
 
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Besides Air France, you can see how other airlines and hotels are behaving at https://bit.ly/loyalty-response-covid19
For your travels in post-COVID19 world, you can choose the ones who are better with customers. There are number of airlines that allow a refund, or to incentivise vouchers, offer vouchers up to 125% value.
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Old Mar 25, 2020, 12:59 am
  #44  
 
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Originally Posted by brunos
Credit cards/banks are in the same sinking boat as airlines. We now have plenty of examples on various forums where chargeback is not performed. Might depend on the bank, country or card. But it is wise not to hope that any legal aspect will be enforced until the world returns to some form of normality
And there are plenty of examples where a chargeback has been performed successfully. No need to hope. Try and see if it works. Nothing to lose, everything to gain.
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Old Mar 25, 2020, 2:52 am
  #45  
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Your ticket is not refundable. Due to the nature of the flight cancellation as per extraordinary circumstances, a refund is not currently offered.
Unbelievable! A complete violation of EU rules.
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