Old Apr 14, 2020, 2:13 pm
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Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates

Update 16/4/20

At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
Update 15/4/20

In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.

We have put the following actions in place:

- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
From the Q&A that will be shared later today:


2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you dont reach the XP objective. Some examples:

A Silver member with a qualification period ending in April 2020:
If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

A Gold member with a qualification period ending in April 2020:
If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

A Platinum member with a qualification period ending in April 2020:
If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, youll find either XP offered by Flying Blue with the number of XP that are credited to reach the XP objective, or Counter offset with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.

4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.

5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:

A Silver member with a qualification period ending in April 2020:
If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

A Gold member with a qualification period ending in April 2020:
If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

A Platinum member with a qualification period ending in April 2020:
If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
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COVID-19: status extensions confirmed

Old Apr 14, 2020, 3:36 pm
  #106  
 
Join Date: May 2009
Location: EDI
Programs: FB Plat, BA Bronze, Hotels.com
Posts: 400
XPs will be carried, makes no sense to deduct them.
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Old Apr 14, 2020, 3:39 pm
  #107  
 
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
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Originally Posted by Mirk
I don't see such wording from the English version online but if that was confirmed, I would be very gutted.
I'm currently aiming for the lifetime platinum status and my plan was to make sure that I accumulate a big enough rollover to ride through any period with less flying.

Seems a bit unfair that those who have flown the most in the last few years and/or will fly a lot when things resume, will not receive any help while those who have flown the less and/or will not help for the recovery are getting helped.
Once again, it is only my understanding and i can not say It is going to be that way.
And by the way, I share your concern. If I make all my flights during the summer, i would end up around 450xp and if not at 100xp.
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Old Apr 14, 2020, 3:45 pm
  #108  
 
Join Date: Feb 2014
Location: OTP
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I don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following year.

We live in unprecedented times and there are unfortunately no easy options for a massive program like FB to deal with such a big issue on an individual basis. Extending each and every status by a certain time is the only workable - and in my opinion right - decision.

Now the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.
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Romanianflyer is online now  
Old Apr 14, 2020, 3:54 pm
  #109  
 
Join Date: Mar 2017
Programs: FB Ultimate, Accor Diamond, HH Diamond, BW Diamond,Avis President, Hertz President Club
Posts: 137
I'm a little confused. I got ULTI on 1st April. Are they going to grant an extension of the ULTI status or reduction on the UXP to keep it considering that we won't be able to fly on April/May or maybe June (let's say) and not enjoying the benefits of the ULTI status? Any measures for ULTIs?

Thanks,

Alex
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Old Apr 14, 2020, 3:56 pm
  #110  
 
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 777
https://www.flyertalk.com/forum/undefined
Originally Posted by Romanianflyer

https://www.flyertalk.com/forum/undefinedNow the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.https://www.flyertalk.com/forum/undefined
The answer to that is in my opinion quite simple: If they deduct 100-180-300xp to everybody (while offering xp to some members to fill the gap), it will count as a re-qualification.
If they extend status and rollover every xp to the next year as some are requesting (and so make a two year qualification period), it will not count.

Solution 1 makes sense to me.



The way i think it will be done.

Last edited by canadavid; Apr 14, 2020 at 4:01 pm
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Old Apr 14, 2020, 4:02 pm
  #111  
 
Join Date: Apr 2016
Location: UK/FR
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https://www.flyertalk.com/forum/undefined
Originally Posted by Romanianflyer
https://www.flyertalk.com/forum/undefinedI don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following year.

https://www.flyertalk.com/forum/undefinedWe live in unprecedented times and there are unfortunately no easy options for a massive program like FB to deal with such a big issue on an individual basis. Extending each and every status by a certain time is the only workable - and in my opinion right - decision.

https://www.flyertalk.com/forum/undefinedNow the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.https://www.flyertalk.com/forum/undefined
It's not regarding the others, it's that I'm loosing on over 6 months of travel that I was counting on to maintain my status for 10 years.

The simple fix here is just to not subtract the XP needed to maintain status for elites with a qualification period ending between march 2020 and march 2021.
Or, if easier for the IT system, credit the XP necessary for maintaining status to all elites with a qualification period ending between march 2020 and march 2021 like right now so that when the time comes, no one loose status.
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Old Apr 14, 2020, 4:12 pm
  #112  
 
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 106
Originally Posted by Romanianflyer
I don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following year.

We live in unprecedented times and there are unfortunately no easy options for a massive program like FB to deal with such a big issue on an individual basis. Extending each and every status by a certain time is the only workable - and in my opinion right - decision.

Now the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.
It's not unfair relative to other flyers -- it's unfair between me and Air France.
I absolutely think that suspending the status race for a year is fair to all -- whether you flew a lot or didn't. But if you say it's all the same, then for these flyers who did in fact fly and contribute to AF's bottom line, AF isn't recognizing _them_

It's the difference between having a socialist capitalist society (everyone has access to certain basic services, but extra economic contribution uniquely benefits you) versus communism, where regardless of anyone's effort (or lack thereof) all get the very same.
To be clear, I'm pro-a strong welfare state and that a minimum access to socially meaningful services (health education) shoudl be given to all including to those who contribute nothing, whether they cannot or just are in fact incredibly lazy (too bad, still important to give all access to these things) -- but I do think somebody who goes the extra mile (ha! see what I did here?) should see a personal reward and distinction for this.
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Old Apr 14, 2020, 4:13 pm
  #113  
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https://www.flyertalk.com/forum/undefined
Originally Posted by AlexBelt
https://www.flyertalk.com/forum/undefinedI'm a little confused. I got ULTI on 1st April. Are they going to grant an extension of the ULTI status or reduction on the UXP to keep it considering that we won't be able to fly on April/May or maybe June (let's say) and not enjoying the benefits of the ULTI status? Any measures for ULTIs?

https://www.flyertalk.com/forum/undefinedThanks,

https://www.flyertalk.com/forum/undefinedAlexhttps://www.flyertalk.com/forum/undefined
As said before, nobody knows yet. And, very likely, they will not announce anything for Ulti before several weeks or months as there is no urgency. I am guessing that 2020 will be a blank year and that every Ulti will have an extra year to renew his/her qualification. Just my 2c.
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Old Apr 14, 2020, 4:17 pm
  #114  
 
Join Date: Mar 2017
Programs: FB Ultimate, Accor Diamond, HH Diamond, BW Diamond,Avis President, Hertz President Club
Posts: 137
Thanks Goldorak for your answer . That's something at least to think of. Let's see what will happen.
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Old Apr 14, 2020, 9:17 pm
  #115  
 
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 300
Originally Posted by Romanianflyer
I don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following
Hmmm, let me share my opinion with an analogy that I hope you agree would apply here: students exams, and why not the French baccalaurat.

In order to pass the exam, you need to score with an average grade of 10/20. Also, statistically, you want to have around 80% of the student population to pass the exam, even if it means "post-adjusting" the results by the Jury.

Assume now that the exam that year was very very very difficult, and as a result, you have a gaussian (bell curve) of the grade distribution very much dragged to lower end, with only 40% of the sample scoring 10 or higher in order to pass. What are you going to do?

You will likely apply a parallel shift of the grades in order to bring the bell curve upward until you have those 80% passing. This means, in effect, applying the same bonus, or increment, to everyone equally.

The analogy here is therefore straightforward: you want those whom you deemed as "must pass" (in order to get your final 80%) to pass no matter what: the equivalent here are the FB members with Elite status that are deemed to absolutely need to get their status extended.

What about the students who, either because they were smarter/worked harder (not judging here) that initially ended up with good scores? They got the bonus too so that not only they passed, but with their improved grade, they will get the mention ("summa cum laude" "Mention Trs Bien" in French).

In this analogy applied to FB, applying a bonus XP or reducing (or, removing) the thresholds for the year (resulting in more rollover XPs for next year) are strictly equivalent, but the idea is that everyone should benefit from the adjustment.

In your example, don't get me wrong, I am more than happy to see all my fellow FB Elites get their status extended: it does not take away anything from me.

But if you give some benefits to others, I should also benefit from it as well. If you are giving away the benefits to some and not others, everyone will indeed have status, but regardless of the individual achievements. You are basically a proponent of "Equal Results" while I am a proponent of "Equal Opportunities". I want to give everyone the same opportunities to achieve a certain result, while you want to have the same results for everybody.



Originally Posted by Romanianflyer
Now the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.
Yes, this is definitely a legitimate question, as I am running for the LifePlat status and don't know where the "extra" Platinum year will count towards the 10 consecutive years required.

Once again, I hope Gajan will be able to clarify all this with AF-KLM/Flying Blue.

Cheers,
vinnyc
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Old Apr 14, 2020, 11:59 pm
  #116  
Moderator: Flying Blue (Air France & KLM)
 
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Originally Posted by Mirk
It seems unclear if they will still deduct the XP if you reach the threshold. I was planning to keep building up a rollover of XPs this year while now I will probably roll over very few XPs and have the 300XP I've accumulated in the last few years reduced to 0.

Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
If you have reached the threshold (so in your case, 300 XP), you will benefit from rollover XP. Nothing changes in this case.
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Old Apr 15, 2020, 12:23 am
  #117  
 
Join Date: Feb 2014
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https://www.flyertalk.com/forum/undefined
Originally Posted by vinnyc
https://www.flyertalk.com/forum/undefinedhttps://www.flyertalk.com/forum/undefinedYou will likely apply a https://www.flyertalk.com/forum/undefinedparallel shifthttps://www.flyertalk.com/forum/undefined of the grades in order to bring the bell curve upward until you have those 80% passing. This means, in effect, applying the same bonus, or increment, https://www.flyertalk.com/forum/undefinedto everyone equallyhttps://www.flyertalk.com/forum/undefined.

https://www.flyertalk.com/forum/undefinedThe analogy here is therefore straightforward: you want those whom you deemed as "must pass" (in order to get your final 80%) to pass no matter what: the equivalent here are the FB members with Elite status that are deemed to absolutely need to get their status extended.

https://www.flyertalk.com/forum/undefinedWhat about the students who, either because they were smarter/worked harder (not judging here) that initially ended up with good scores? They got the bonus too so that not only they passed, but with their improved grade, they will get the mention ("https://www.flyertalk.com/forum/undefinedsumma cum laudehttps://www.flyertalk.com/forum/undefined" – "Mention Trs Bien" in French).

https://www.flyertalk.com/forum/undefinedIn this analogy applied to FB, applying a bonus XP or reducing (or, removing) the thresholds for the year (resulting in more rollover XPs for next year) are strictly equivalent, but https://www.flyertalk.com/forum/undefinedthe idea is that everyone should benefit from the adjustmenthttps://www.flyertalk.com/forum/undefined.https://www.flyertalk.com/forum/undefined
I definitely agree with you and some of the other Flyertalkers above that ideally this would be the situation. As others also pointed out (and which I fully agree with), ideally we would see equality in opportunity and not equality in outcome.

Yet translating this to a frequent flyer program would be what I think (no expert here!) quite difficult to implement - just extending everyone's year is definitely the easier option to process. I think the last think FB wants is processing complicated changes. The only idea I could think of myself is to extend everyone's status by the exact amount of months the corona crisis takes as that would leave people's XP scores and own requalification plans more or less intact, but even that has some definite downsides too (some countries will come out of lockdown later, people might miss out on a time of the year - eg spring or summer - when they normally do their bulk of travels).

If a person is now at 240 XP for plat requal for September and another at 140, does that mean that the person at 240 XP is a better customer automatically? And did better so far in requalifying? We simply don't know as individual travel patterns differ. Someone might only travel in spring months on seasonal business trips, others may fly the bulk of their miles in holidays on personal travels. Although looking at everyone's current XP score can be certainly the ones with the 'good scores' who may in normal times very well go way above the 300XP threshold, it is certainly not always the case, and does not mean that those lagging a bit behind might very well have caught up in normal times due to later travel patterns.

Bottom line is that I was just thinking out loud, that I don't think any solution is ideal this being unprecedented times, and happy to see if FB indeed decides to just extend everyone's year. If XPs are left intact - it still means that those with a good head start will benefit as well as they will be the ones who can build up a nice surplus for rollover into the year after!
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Old Apr 15, 2020, 12:26 am
  #118  
Moderator: Flying Blue (Air France & KLM)
 
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Platinum for life - qualification year

If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

- You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
- You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
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Old Apr 15, 2020, 12:55 am
  #119  
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Wiki post has been updated with the most important information

See wiki post
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Old Apr 15, 2020, 1:32 am
  #120  
 
Join Date: Apr 2016
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Originally Posted by Gajan
See wiki post
Thank you. Very disappointed to see FB doing the extension this way as we've explained above. I'm going to lose a big part of my rollover XP and not getting any help from FB because of it.
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