Apr 14, 2020, 2:13 pm
Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates
Update 16/4/20
Update 15/4/20
From the Q&A that will be shared later today:
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Update 16/4/20
At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
COVID-19: status extensions confirmed
Apr 14, 2020, 4:58 am
#91
Join Date: Jul 2018
Location: Germany
Programs: FB Gold, Sixt Gold
Posts: 62
Just had an email from AF, it's in German so I won't copy it onto here. For Flying Blue it mentions any miles due to expire in the coming months will be extended till the end of 2020.
No other word on status as yet
No other word on status as yet
Apr 14, 2020, 6:01 am
#92
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,038
It's already too late for that. Folks with year ending in March have been "processed", unless the extension goes retroactive. Hopefully not too many had big trips scheduled in last month of period to maintain, or even worse, increase their status.
I was hoping to fly at least a roundtrip in May to get myself over the lowered threshold, doesn't seem likely anymore. We'll see what they come up with by end of April, if anything, then I will consider whether I will send a message to them with my disproportional Q2 of both 2018 and 2019. If they still don't come up with a solution for me, I guess it's going to be bye bye SkyTeam.
I was hoping to fly at least a roundtrip in May to get myself over the lowered threshold, doesn't seem likely anymore. We'll see what they come up with by end of April, if anything, then I will consider whether I will send a message to them with my disproportional Q2 of both 2018 and 2019. If they still don't come up with a solution for me, I guess it's going to be bye bye SkyTeam.
Apr 14, 2020, 6:29 am
#93
Apr 14, 2020, 9:44 am
#94
Join Date: Jan 2016
Posts: 1
I need to 130xp maintain to flying blue plat until april 2020
but my all of the business trip canceled davos forum 2020 in barcelona
also this year march amsterdam , beijing business trip canceled
if FB downgrade my plat tier i will move to another alliance
but my all of the business trip canceled davos forum 2020 in barcelona
also this year march amsterdam , beijing business trip canceled
if FB downgrade my plat tier i will move to another alliance
Apr 14, 2020, 10:15 am
#95
Join Date: Nov 2017
Location: Paris, France
Programs: FB Gold
Posts: 87
Forgive me if I missed this earlier in the thread, but I just saw this bit on the Flying Blue website:
If I read that right, it looks like most everyone will be getting a one year status extension... Hopefully they'll be an email communication too if that's the case.
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
If I read that right, it looks like most everyone will be getting a one year status extension... Hopefully they'll be an email communication too if that's the case.
Apr 14, 2020, 10:31 am
#96
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
Forgive me if I missed this earlier in the thread, but I just saw this bit on the Flying Blue website:
If I read that right, it looks like most everyone will be getting a one year status extension... Hopefully they'll be an email communication too if that's the case.
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
If I read that right, it looks like most everyone will be getting a one year status extension... Hopefully they'll be an email communication too if that's the case.
Works for all countries.
Maybe English version just got updated ?
Last edited by canadavid; Apr 14, 2020 at 10:53 am
Apr 14, 2020, 2:10 pm
#98
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Absolutely no info about Ultimate members
I am not that worried as I already have 1660 UXP and will probably end up the year with 2200/2400 UXP
However, I find it surprising that there is no communication from FB
As a comparison, I am Diamond ALL member and they have been quite reactive to adjust spend requirements to maintain status.
I am not that worried as I already have 1660 UXP and will probably end up the year with 2200/2400 UXP
However, I find it surprising that there is no communication from FB
As a comparison, I am Diamond ALL member and they have been quite reactive to adjust spend requirements to maintain status.
Apr 14, 2020, 2:16 pm
#99
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
I'd expect more information regarding the qualification for Ultimate members later in the year. Currently there is no pressing need to address this at this time yet (as the membership year is based on 2 full calendar years), while in contrast to regular members they can have a rolling membership year which requires action now.
Apr 14, 2020, 2:26 pm
#100
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
I'd expect more information regarding the qualification for Ultimate members later in the year. Currently there is no pressing need to address this at this time yet (as the membership year is based on 2 full calendar years), while in contrast to regular members they can have a rolling membership year which requires action now.
Apr 14, 2020, 2:39 pm
#101
Join Date: May 2019
Location: Los Angeles
Programs: Flying Blue Platinum / SkyTeam Elite Plus
Posts: 79
"The Travelers Club", which is a French travel blog that posts information on the industry, has just posted an exclusive article claiming Flying Blue will announce a 12-month status extension tomorrow.
They don't say where they're getting this information from so I would take this witha pinch a handful of salt, but here's the link to the article: https://thetravelersclub.boardingare...e-ses-membres/
Fantastic news if this pans out!
They don't say where they're getting this information from so I would take this with
Fantastic news if this pans out!
Apr 14, 2020, 3:14 pm
#102
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886
It seems unclear if they will still deduct the XP if you reach the threshold. I was planning to keep building up a rollover of XPs this year while now I will probably roll over very few XPs and have the 300XP I've accumulated in the last few years reduced to 0.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Apr 14, 2020, 3:21 pm
#103
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
It seems unclear if they will still deduct the XP if you reach the threshold. I was planning to keep building up a rollover of XPs this year while now I will probably roll over very few XPs and have the 300XP I've accumulated in the last few years reduced to 0.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Apr 14, 2020, 3:29 pm
#104
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 106
I hope this isn't right (but I fear you are right!) -- this would treat the same the passenger who actually did give their business to AF for these months when AF flew, the same as a passenger who didn't fly AF at all. To be clear, I don't think a usually frequent flyer w status should get dinged. But I have 240 xp in the bank rn, and in all likelyhood, I'll pass 300xp --- and I really would find it unfair that no distinction be made for actually having improved AF's bottomline versus not having done so.
Not to mention: rn, if what you are surmising turns out to be correct, I have zero incentive to actually fly Air France for the rest of the year...
Apr 14, 2020, 3:34 pm
#105
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886
I'm currently aiming for the lifetime platinum status and my plan was to make sure that I accumulate a big enough rollover to ride through any period with less flying.
Seems a bit unfair that those who have flown the most in the last few years and/or will fly a lot when things resume, will not receive any help while those who have flown the less and/or will not help for the recovery are getting helped.
Gajan if you can get FB attention over this or get a clarification it would be great.