App booking acted weird

Old Jan 10, 20, 10:04 am
  #1  
Original Poster
 
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Silver, ANA, Accor Gold
Posts: 862
App booking acted weird

I just want to share a weird booking experience using the AF app: I booked a simple ZRH-CDG return while logged in with my FB credentials, all went fine except for the FB number didn't make it into the reservation. I saw the PNR well both in a web browser and the app but without FB number. I found that really weird when I wanted to select seats and was asked for $$$, also baggage allowance was only 1 instead of 2 for my gold benefit. I had quite a hard time attaching the FB number to that booking, the only way which worked was on the KQ website -> manage my booking. After that done, I was able to select seats free of charge in the AF app and the extra baggage allowance showed up, too. Very strange…
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