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Identity Theft or Clerical Error? What is the downside to just saying nothing?

Identity Theft or Clerical Error? What is the downside to just saying nothing?

Old Aug 13, 19, 6:01 pm
  #1  
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Question Identity Theft or Clerical Error? What is the downside to just saying nothing?

Last month, I received a post-flight customer satisfaction survey from AF. Since I have not flown AF for a couple years, I ignored it. More recently, Award Wallet notified me that my AF account bumped up by a significant number of miles. I only had about 11K in that account and they were about to expire, so I felt a little wave of glee at the windfall. Then, I got to thinking about how and why my Flying Blue AND email address are associated with someone else jetting between Paris and DC. It could be a harmless crossing of wires, but maybe someone has stolen my identity and is flying around pretending to be me...? Ridiculous, right? I don't know what to make of it, but I really would love to keep those miles, or at the very least have my two-year expiration calendar reset. Any thoughts or insight into why this has happened? What do you think the downside of just sitting quietly would be? What would you do? Sit on the miles and hope for the best or call AF in the spirit of breaking up an international identity theft ring? ;-)
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Old Aug 14, 19, 1:18 am
  #2  
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Why not just log in to your FB account and see what activity has posted to cause your mileage increase?
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Old Aug 14, 19, 1:49 pm
  #3  
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Originally Posted by caliform View Post
Why not just log in to your FB account and see what activity has posted to cause your mileage increase?
I have. It's a flight between Paris and DC. I was not on that plane. Not sure who was or why they think it's me.
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Old Aug 14, 19, 2:49 pm
  #4  
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99.99% chance that it is just a glitch. Knowing that it is a flight to the US with all security involved with biometric passports, US immigration formalities, etc, the likelihood that it is an ID theft is close to 0. Just keep an eye open on this. If you have another occurrence, then you may start to investigate this. But at that point, I would say that there is nothing to worry about. You may also rest your password with FB.
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Old Aug 14, 19, 11:56 pm
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A few years ago, I was on a IAD-AMS flight. At IAD, I visited the lounge, had a nice glass of champagne, then boarded my flight and flew to AMS, all well. The next day, I went to my KLM app to check whether the miles were credited (I got op-upped, so I was curious if I get the miles for the original or the op-up class) and found a complete stranger's flight (IAD-AMS-LAD, IIRC). I called KLM and they investigated and told me that my FB number was added to the reservation in the AF lounge at IAD. They promptly removed the nr from the passenger's booking. But apparently, the stranger used the boarding pass with my FB number to enter the KLM lounge at AMS. I found it weird that someone can enter one person's FB number for a complete stranger...
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Old Aug 15, 19, 2:14 am
  #6  
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Originally Posted by ok986 View Post
A few years ago, I was on a IAD-AMS flight. At IAD, I visited the lounge, had a nice glass of champagne, then boarded my flight and flew to AMS, all well. The next day, I went to my KLM app to check whether the miles were credited (I got op-upped, so I was curious if I get the miles for the original or the op-up class) and found a complete stranger's flight (IAD-AMS-LAD, IIRC). I called KLM and they investigated and told me that my FB number was added to the reservation in the AF lounge at IAD. They promptly removed the nr from the passenger's booking. But apparently, the stranger used the boarding pass with my FB number to enter the KLM lounge at AMS. I found it weird that someone can enter one person's FB number for a complete stranger...
It sounds like you left an old boarding pass or something else of yours lying around - the coincidence of this person discovering your FB number at IAD airport is just too big otherwise.

You really should not do this. Keep boarding passes and luggage tags until you can safely dispose of them yourself. They contain enough information to enable people to cause problems (such as logging on as cancelling your flights, at a minimum!)
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Old Aug 15, 19, 3:21 am
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Originally Posted by irishguy28 View Post
It sounds like you left an old boarding pass or something else of yours lying around - the coincidence of this person discovering your FB number at IAD airport is just too big otherwise.

You really should not do this. Keep boarding passes and luggage tags until you can safely dispose of them yourself. They contain enough information to enable people to cause problems (such as logging on as cancelling your flights, at a minimum!)
Actually, the lounge dragon took my old BP and gave me the new one (since she got a beep that I was op-upped when I checked into the lounge). I remember it very clearly since it was my first op-up. I was transiting at IAD from a domestic DL flight.
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Old Aug 15, 19, 6:17 am
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Originally Posted by ok986 View Post
Actually, the lounge dragon took my old BP and gave me the new one (since she got a beep that I was op-upped when I checked into the lounge). I remember it very clearly since it was my first op-up. I was transiting at IAD from a domestic DL flight.
Hmm, perhaps a way to grant F&F lounge access then?
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Old Aug 15, 19, 9:35 am
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Originally Posted by ok986 View Post
Actually, the lounge dragon took my old BP and gave me the new one (since she got a beep that I was op-upped when I checked into the lounge). I remember it very clearly since it was my first op-up. I was transiting at IAD from a domestic DL flight.
Within SkyTeam (most/all?) airlines share the name of the account holder with the corresponding frequent flier number. Once I accidentally tried to input my number in my wife’s frequent flier field and it gave the error that the name does not match the card holder. So not sure how this happened when flying AF/KL when Flying Blue is your programme.
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Old Aug 15, 19, 11:21 am
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Originally Posted by Gajan View Post
Within SkyTeam (most/all?) airlines share the name of the account holder with the corresponding frequent flier number. Once I accidentally tried to input my number in my wife’s frequent flier field and it gave the error that the name does not match the card holder. So not sure how this happened when flying AF/KL when Flying Blue is your programme.
airport software need not be limited by the same level of safeties as customer-facing web forms.
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