Privium blocked that's linked to AMEX Plat
Aug 7, 2019, 5:02 am
#1
Original Poster
Join Date: Oct 2016
Location: AMS
Programs: Hilton Diamond, FB Plat
Posts: 312
Privium blocked that's linked to AMEX Plat
So this is interesting. Just got a notice that my privium was blocked due to non-payment after multiple reminders. Something that's supposed to be linked over to my AMEX Platinum card.
Anyone else get this?
Anyone else get this?
Aug 7, 2019, 5:49 am
#2
Join Date: Sep 2017
Location: AMS
Programs: Flying Blue Platinum | Flying Blue Petroleum | Hilton Gold | Marriott Gold | Shangri-La Jade
Posts: 306
One report said that the mails have been sent as a mistake, and that Privium should continue to work. I tried to call myself but the line is overloaded.
Edit: Just got another confirmation that all is well and Privium still works.
Last edited by glennhaak; Aug 7, 2019 at 6:40 am Reason: Added another datapoint
Aug 8, 2019, 3:22 am
#5
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Sounds like Amex uses some alternative payment method/agreement, and Privium hasn't properly updated their systems to take that into account. Resulting in a non-payment warning.
IT problems at its best. These are the kind of things that companies pay millions for to have their systems updated and tested, and after months or years of back-and-forth things still don't work. These kind of cockups are extremely typical and common with such projects.
IT problems at its best. These are the kind of things that companies pay millions for to have their systems updated and tested, and after months or years of back-and-forth things still don't work. These kind of cockups are extremely typical and common with such projects.