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-   -   Privium blocked that's linked to AMEX Plat (https://www.flyertalk.com/forum/air-france-klm-other-partners-flying-blue/1981955-privium-blocked-thats-linked-amex-plat.html)

Wunk Aug 7, 2019 5:02 am

Privium blocked that's linked to AMEX Plat
 
So this is interesting. Just got a notice that my privium was blocked due to non-payment after multiple reminders. Something that's supposed to be linked over to my AMEX Platinum card.
Anyone else get this?

glennhaak Aug 7, 2019 5:49 am


Originally Posted by Wunk (Post 31388899)
So this is interesting. Just got a notice that my privium was blocked due to non-payment after multiple reminders. Something that's supposed to be linked over to my AMEX Platinum card.
Anyone else get this?

Yes, multiple reports from some friends too, seems that American Express failed to meet their payment demands after two reminders :D

One report said that the mails have been sent as a mistake, and that Privium should continue to work. I tried to call myself but the line is overloaded.

Edit: Just got another confirmation that all is well and Privium still works.

Wunk Aug 7, 2019 8:09 am

Yeah just got the same, crisis averted ;-)

caliform Aug 7, 2019 12:24 pm

Amex NL has been having some odd issues. A month or two ago they also didn't properly process payments.

Xandrios Aug 8, 2019 3:22 am

Sounds like Amex uses some alternative payment method/agreement, and Privium hasn't properly updated their systems to take that into account. Resulting in a non-payment warning.

IT problems at its best. These are the kind of things that companies pay millions for to have their systems updated and tested, and after months or years of back-and-forth things still don't work. These kind of cockups are extremely typical and common with such projects.

Yreal Aug 9, 2019 3:58 pm


Originally Posted by caliform (Post 31390600)
Amex NL has been having some odd issues. A month or two ago they also didn't properly process payments.

That still happens. My payment of july got procesed 2 days ago...


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