Website Issue

Old Aug 3, 19, 5:13 pm
Original Poster
Join Date: Mar 2015
Posts: 1,153 Website Issue

Hi All!

For a few months now I have been having an issue logging into the website and no matter what I do it just throws up an error saying "Oops hmm we don't recognize that account" Please try again or Join Flying Blue.

I have ensure that my username (which is my email) and my password is correct and if I log-in through I am able to access my FlyingBlue account, so I know that my user Username/Password is correct.

I have tried to speak to FlyingBlue about this, but I cannot log-in to my account so I cannot email them and I called the 800 number provided on the bottom of the website but they said that they cannot help other than to reset my password which they did and that did not solve the problem unfortunately.

I figured you all might have a way to get eyes on this issue beyond front line (like someone in IT) so I am asking here for any advice.

Thank you.
kmersh is offline  
Old Aug 3, 19, 6:00 pm
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 160
Glad I am not the only one experiencing that issue, where every time you get onto the login page, you get that bug.

What I have tried so far, that worked:

1. Clear the cache of the navigator.
2. Access your account via and once logged in, access your FB homepage from there. Or logout from the AF website, and then, for some reason, it works again when you access the FB website page.

Not sure if there are any other ways.

vinnyc is offline  
Old Sep 7, 19, 2:41 pm
Join Date: Jun 2019
Posts: 8
Try a different browser?

I was getting this problem with Brave, but it works fine for me in Chrome, so I'd suggest trying it from Chrome if you haven't already. Similarly, if you have any ad blocking, script blocking or anti-tracking extensions installed, try disabling them.
roybadami is offline  
Old Sep 8, 19, 1:43 am
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton
Posts: 973
Have the same problem on the and the versions of the site too
sbams is offline  

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