FB Platinum & Hertz
May 27, 2019, 2:35 am
#31
Join Date: Apr 2017
Location: London / Amsterdam
Programs: Flying Blue
Posts: 223
May 27, 2019, 2:36 am
#32
Join Date: Apr 2017
Location: London / Amsterdam
Programs: Flying Blue
Posts: 223
I have to agree with you, Sixt's been really great, but only rented once with them after I matched FB Plat to their Platinum status. Have another car with them next week in Croatia..
May 27, 2019, 1:04 pm
#33
Join Date: Dec 2015
Programs: FB platinum
Posts: 372
I sent an email on May 1st to Hertz asking for the upgrade from five stars to president's circle, with both my hertz & fb plat numbers.
I heard nothing back... until I received today by snail mail a letter welcoming me to the "highest status" and with my Hertz President's Circle card enclosed
I heard nothing back... until I received today by snail mail a letter welcoming me to the "highest status" and with my Hertz President's Circle card enclosed
Jun 13, 2019, 8:10 am
#34
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
Hertz is a funny lot
I have just requested upgrade to President's circle and supplied my FB card imprint.
1) First Hertz answer : please supply letter from FB advising of change of status. I assumed they wanted the letter from FB informing me of my Plat status and sent it.
2) 2nd answer : the letter does not mention the change to President's circle!!!
Hertz wants a letter from FB saying I will be PC
Hertz does not know. They need FB to tell them what they need to do!
I have asked FB for guidance (but they don't get it and rightly say that I only need to show that I am Plat). A supervisor will address my query.
I have directed Hertz CS to their own website and am awaiting their next answer.
1) First Hertz answer : please supply letter from FB advising of change of status. I assumed they wanted the letter from FB informing me of my Plat status and sent it.
2) 2nd answer : the letter does not mention the change to President's circle!!!
Hertz wants a letter from FB saying I will be PC
Hertz does not know. They need FB to tell them what they need to do!I have asked FB for guidance (but they don't get it and rightly say that I only need to show that I am Plat). A supervisor will address my query.
I have directed Hertz CS to their own website and am awaiting their next answer.
Jun 13, 2019, 8:21 am
#35
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
I sent en email to the Swedish Hertz contact address last month with just my FB number and telling them my Plat status, they replied about a week later saying I've been upgraded to PC and a card would arrive in 4 - 6 weeks.
Jun 14, 2019, 3:50 pm
#36
Join Date: Apr 2017
Location: London / Amsterdam
Programs: Flying Blue
Posts: 223
I have just requested upgrade to President's circle and supplied my FB card imprint.
1) First Hertz answer : please supply letter from FB advising of change of status. I assumed they wanted the letter from FB informing me of my Plat status and sent it.
2) 2nd answer : the letter does not mention the change to President's circle!!!
Hertz wants a letter from FB saying I will be PC Hertz does not know. They need FB to tell them what they need to do!
I have asked FB for guidance (but they don't get it and rightly say that I only need to show that I am Plat). A supervisor will address my query.
I have directed Hertz CS to their own website and am awaiting their next answer.
1) First Hertz answer : please supply letter from FB advising of change of status. I assumed they wanted the letter from FB informing me of my Plat status and sent it.
2) 2nd answer : the letter does not mention the change to President's circle!!!
Hertz wants a letter from FB saying I will be PC
Hertz does not know. They need FB to tell them what they need to do!I have asked FB for guidance (but they don't get it and rightly say that I only need to show that I am Plat). A supervisor will address my query.
I have directed Hertz CS to their own website and am awaiting their next answer.
Jun 18, 2019, 8:45 am
#38
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
But got no reply.
So I tried to speak with someone. CS in France is nothing. So I called Irish headquarters who transferred me to CS.
A charming lady understood the oddity of the request for a letter from FB and said she would open a case.
Today, I got an email informing me that I was now PC.
Jun 18, 2019, 8:47 am
#39
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
xx for your country code (France = FR for example).
Jun 18, 2019, 9:13 am
#40
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,410
Customer relations of the country you are based in. Usually, it looks like [email protected].
xx for your country code (France = FR for example).
xx for your country code (France = FR for example).
Jun 19, 2019, 1:40 am
#41
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
Jun 21, 2019, 11:43 pm
#44
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,380
Dutch Hertz did this for me overnight with no questions or proof asked - I even sent the request from a different e-mail address than registered and forgot to provide my account number.
Aug 8, 2019, 8:49 pm
#45
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Customer relations of the country you are based in. Usually, it looks like [email protected].
xx for your country code (France = FR for example).
xx for your country code (France = FR for example).
Thanks
-vinnyc