Air France/KLM - Can you earn XPs when rerouted ?
Apr 1, 2019, 7:27 am
#1
Original Poster
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
Air France/KLM - Can you earn XPs when rerouted ?
Hello there! I had a random question I didn't really know where to post :
I flew a few months ago CDG-NBO-AMS-CDG
On the return leg, my AMS-CDG flight was cancelled, and I was automatically rerouted by KLM staff on AMS-FRA-CDG on (and that is where it gets interesting) LH! I successfully convinced the lounge staff to get me on an earlier KL AMS-CDG flight. However, here is my question (since cancelled connecting flights are kind of my bread and butter) : if I had have taken the suggested itinerary, what would have been the miles & XP accrual (flights were LH-operated & LH-numbered)? Same as initial booking ? Counted as two segments (so 2 x 5XP) instead of 1 ?
Thanks for your insights!
I flew a few months ago CDG-NBO-AMS-CDG
On the return leg, my AMS-CDG flight was cancelled, and I was automatically rerouted by KLM staff on AMS-FRA-CDG on (and that is where it gets interesting) LH! I successfully convinced the lounge staff to get me on an earlier KL AMS-CDG flight. However, here is my question (since cancelled connecting flights are kind of my bread and butter) : if I had have taken the suggested itinerary, what would have been the miles & XP accrual (flights were LH-operated & LH-numbered)? Same as initial booking ? Counted as two segments (so 2 x 5XP) instead of 1 ?
Thanks for your insights!
Apr 1, 2019, 7:46 am
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
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Send copies of all your "disruption" emails, including the new e-ticket (and also the scanned boarding passes) to Flying Blue.
They will credit you with the miles and XPs that you should have earned if you flew as booked.
This is called "original routing credit".
I have done this many times, never without a problem. Keep your email brief.
They will credit you with the miles and XPs that you should have earned if you flew as booked.
This is called "original routing credit".
I have done this many times, never without a problem. Keep your email brief.
Apr 3, 2019, 8:04 am
#4
Join Date: Mar 2019
Location: CDG
Programs: AF/FB Gold
Posts: 3
New Terms and Conditions
General rule:
From section 2.7:
From section 2.7:
"In the event of a transfer onto an alternative flight due to unforeseen circumstances the Member will gain XP and earn Miles for the flight the Member originally purchased, not for the route flown."
Just like 2.8 (as a little reminder)"In case of upgrades, XP and/or Miles will be awarded based on the initial purchased fare and not on the actual class of service flown."
However, I have been credited in the past for the flown route (easy to plead that you have been delayed etc.), but it was on AF/KL, I doubt you would have much success on LH flights, but some other might have a better experience.
NdG
I wanted to post the source of the T&Cs but I have less than 5 posts so I can only advise you to visit Flying Blue website, and at the bottom of the page, Terms and Conditions.
Just like 2.8 (as a little reminder)"In case of upgrades, XP and/or Miles will be awarded based on the initial purchased fare and not on the actual class of service flown."
However, I have been credited in the past for the flown route (easy to plead that you have been delayed etc.), but it was on AF/KL, I doubt you would have much success on LH flights, but some other might have a better experience.
NdG
I wanted to post the source of the T&Cs but I have less than 5 posts so I can only advise you to visit Flying Blue website, and at the bottom of the page, Terms and Conditions.
Apr 3, 2019, 10:00 am
#5
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,038
I've had it where I was credited for both the route flown and the route originally purchased.
The discussion about LH flights is that OP would get XP for original routing (as per T&C) and in addition could credit LH to a *A program, not that he would get 10XP for LH flts, although the OP does question that.
The discussion about LH flights is that OP would get XP for original routing (as per T&C) and in addition could credit LH to a *A program, not that he would get 10XP for LH flts, although the OP does question that.
Apr 3, 2019, 10:11 am
#8
Original Poster
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
I've had it where I was credited for both the route flown and the route originally purchased.
The discussion about LH flights is that OP would get XP for original routing (as per T&C) and in addition could credit LH to a *A program, not that he would get 10XP for LH flts, although the OP does question that.
The discussion about LH flights is that OP would get XP for original routing (as per T&C) and in addition could credit LH to a *A program, not that he would get 10XP for LH flts, although the OP does question that.
Apr 3, 2019, 12:09 pm
#9
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In many cases, given that the "new" flights are booked only shortly before departure, you will find yourself booked into a full-fare economy class (assuming you are travelling in Economy!).
Apr 3, 2019, 12:32 pm
#10
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,038
I'm not sure that KLM can issue a "non-rev" ticket on Lufthansa or any non-partner airline. If KLM could book people onto other airlines without having to pay the airline, then they would presumably be far more amenable at rebooking pax onto the competition, and overbooking their own flights!!!!
In many cases, given that the "new" flights are booked only shortly before departure, you will find yourself booked into a full-fare economy class (assuming you are travelling in Economy!).
In many cases, given that the "new" flights are booked only shortly before departure, you will find yourself booked into a full-fare economy class (assuming you are travelling in Economy!).
Mar 25, 2023, 6:33 am
#11
Join Date: Jul 2002
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Posts: 1,150
anyone have experience with this recently?
we had 7 hr schedule change on an AF ticket and I want to get rebooked on UA.
thanks!
we had 7 hr schedule change on an AF ticket and I want to get rebooked on UA.
thanks!
Last edited by bennytma; Mar 25, 2023 at 6:39 am
Mar 25, 2023, 7:08 am
#12
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Note that having you rebooked to a non-ST airline in this 2nd situation is quite challenging (they will do it only when non possible to rebook you on other ST flights, and in priority AFKL flights).
Mar 25, 2023, 10:19 am
#13
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Location: Netherlands
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AF is under no obligation to rebook you on UA in these circumstances, so the only way you will end up travelling on UA is if you cancel your current ticket and then buy a new ticket on UA for yourself.
Mar 25, 2023, 1:17 pm
#14
Join Date: May 2009
Location: AMS
Posts: 2,062
Is this is a rebooking to a non-ST airline during an irrop (ex : you misconnect or you have a flight cancelled just before taking it), yes, you can ask FB to credit the miles & XP according to your original itinerary. But if the rebooking to a non-ST airline happens weeks/months in advance because of a schedule change, I don't think you can ask for crediting to FB as your ticket is not anymore with AFKL. Other posters here may have a different experience, and I will be happy to be proven wrong on this case, but that's how I feel about it.