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Does KLM and Air France can't check Elite status with Skyteam?

Does KLM and Air France can't check Elite status with Skyteam?

Old Mar 31, 19, 2:57 pm
  #1  
Original Poster
 
Join Date: Dec 2017
Location: HKG PEK CAN MAN
Programs: SK*G MU*G AY*S UA*S Marriott*A Hilton*D Accor*G IHG*P
Posts: 2
Does KLM and Air France can't check Elite status with Skyteam?

I fly with Air France from MAN via CDG to PEK last month. When I check in, counter can't check my MU*G status (Skyteam Elite Plus). They told me that I only a basic member in their system. After I show my MU*G to counter, they still need me to pay for the additional luggage. I don't know why Air France can't check my status also they need me to pay for additional luggage after I show my MU*G (Skyteam Elite Plus benefit including one more luggage)

The same situation also appear in my return flight and KLM, after I show my MU*G, KLM can give me benefit, but still no Elite plus or sky priority in my boarding pass. I have asked my friends that MU*G MF*G always can't use in KLM and Air France.

I'd like to ask how can I do if they can't check the status next time and should I pay for addition luggage?

One more thing, MAN's Air France counter supervisor was so rude that she told me they only see their system and they don't know what is my MU*G card.
JimmyJC is offline  
Old Apr 1, 19, 1:21 am
  #2  
 
Join Date: Dec 2012
Location: DUS, BRU
Programs: Skyteam E+ (FB Plat.), LH MM, Iberia plus, HH & MRW Gold, Chevalier de la zagte berm
Posts: 400
Looks like a classical system glitch to me. You should claim compensation for the luggage fees, along with an evidence about your E+ membership (e.g. screenshot):
https://www.klm.com/travel/de_en/cus...r_a_refund.htm
wuzziduzziman is offline  
Old Apr 1, 19, 6:59 am
  #3  
Original Poster
 
Join Date: Dec 2017
Location: HKG PEK CAN MAN
Programs: SK*G MU*G AY*S UA*S Marriott*A Hilton*D Accor*G IHG*P
Posts: 2
Thanks so much! I will try it.
JimmyJC is offline  
Old Apr 4, 19, 12:28 pm
  #4  
 
Join Date: Jul 2010
Location: Right behind you.
Posts: 42
I agree. I think it is a glitch.

On my recent ticket purchases through Delta, KLM showed I was a basic member but Air France had my Elite Plus status. *shrug*

Please let us know if the claim works.
TankerT is offline  

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