Air France/FB says my 317,000+ MR transfer is FRAUD! Help!
Mar 30, 2019, 4:36 pm
#77
Join Date: Apr 2006
Location: New York City/NY22
Programs: AA Platinum 2.3MM (Lifetime PLT)
Posts: 5,285
Then let them fully disclose the apparently secret terms and conditions that prevented OP from using his Membership Rewards. I get the same Membership Rewards materials and I have seen nothing that discloses anything that would justify what happened to him.
I have another question since until I read OP's experience I intended to do something similar:
Suppose I joined Flying Blue today, did not fly, but waited six months to transfer Mileage Rewards points. Would that too result in my account being blocked?
I have another question since until I read OP's experience I intended to do something similar:
Suppose I joined Flying Blue today, did not fly, but waited six months to transfer Mileage Rewards points. Would that too result in my account being blocked?
Mar 31, 2019, 12:37 am
#78
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Mar 31, 2019, 10:40 am
#79
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
Then let them fully disclose the apparently secret terms and conditions that prevented OP from using his Membership Rewards. I get the same Membership Rewards materials and I have seen nothing that discloses anything that would justify what happened to him.
I have another question since until I read OP's experience I intended to do something similar:
Suppose I joined Flying Blue today, did not fly, but waited six months to transfer Mileage Rewards points. Would that too result in my account being blocked?
I have another question since until I read OP's experience I intended to do something similar:
Suppose I joined Flying Blue today, did not fly, but waited six months to transfer Mileage Rewards points. Would that too result in my account being blocked?
Apr 2, 2019, 7:11 am
#80
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 306
FYI. I have had my Amex Membership rewards and Flying Blue linked for eight years or so. I have never earned miles in the Flying Blue program. The last time I transferred to Flying Blue was 4+ years ago. I made a transfer yesterday and immediately tried to book tickets for my wife and I and received a technical error both on the website and app. Gave it a day. Same problem today. Called to book the tickets. 30 minute process with some mistakes along the way, but there was no issue with using the miles, and there was no fee for booking by phone.
Apr 3, 2019, 6:39 pm
#81
Original Poster
Join Date: Mar 2003
Location: Silver Spring, MD, USA
Posts: 74
FYI. I have had my Amex Membership rewards and Flying Blue linked for eight years or so. I have never earned miles in the Flying Blue program. The last time I transferred to Flying Blue was 4+ years ago. I made a transfer yesterday and immediately tried to book tickets for my wife and I and received a technical error both on the website and app. Gave it a day. Same problem today. Called to book the tickets. 30 minute process with some mistakes along the way, but there was no issue with using the miles, and there was no fee for booking by phone.
Apr 4, 2019, 5:19 am
#82
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
I'd call that a result!!! Seems that Amex forgot to "reverse" the transaction with FB.
Apr 4, 2019, 6:00 am
#83
Original Poster
Join Date: Mar 2003
Location: Silver Spring, MD, USA
Posts: 74
Yes, I was able to book them using a different carrier. No, FB didn't leave my miles. I have 0 miles in my FB account. I transferred my miles to AirCanada and booked there.
So, yes, it's a result. I was trying to book them business class.. and had multiple options to do so when this started.. So, it's not the outcome I had planned. But, it's better than shelling out $5k for coach tickets to get us there.
So, yes, it's a result. I was trying to book them business class.. and had multiple options to do so when this started.. So, it's not the outcome I had planned. But, it's better than shelling out $5k for coach tickets to get us there.
Apr 4, 2019, 7:27 am
#84
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
It would still be interesting to know more (and you get some form of apology or gesture from AF) by taking on Gajan's offer that he forwards you FB number to AF, wouldn' it?
Apr 4, 2019, 2:55 pm
#85
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
Completely agree. Maybe this could have resulted in a revision of the procedures and would have been a benefit for future people going through this hassle.
Apr 5, 2019, 11:15 am
#86
Original Poster
Join Date: Mar 2003
Location: Silver Spring, MD, USA
Posts: 74
Apr 8, 2019, 9:15 am
#87
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,474
Need some suggestions on a similar topic. I need to book some KL/AF flights and FB seems the best way to do so. I just opened an account 2 weeks ago (I actually had one account more than 5 years ago, but I guess due to inactivity the account was shut down). A week ago I transferred 1K miles from Amex. My mom has an old account but with no miles. Do I transfer miles to her account or mine? She will not be on the reservations.
Apr 8, 2019, 10:25 am
#88
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
Need some suggestions on a similar topic. I need to book some KL/AF flights and FB seems the best way to do so. I just opened an account 2 weeks ago (I actually had one account more than 5 years ago, but I guess due to inactivity the account was shut down). A week ago I transferred 1K miles from Amex. My mom has an old account but with no miles. Do I transfer miles to her account or mine? She will not be on the reservations.
Apr 8, 2019, 10:41 am
#90
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,408
Need some suggestions on a similar topic. I need to book some KL/AF flights and FB seems the best way to do so. I just opened an account 2 weeks ago (I actually had one account more than 5 years ago, but I guess due to inactivity the account was shut down). A week ago I transferred 1K miles from Amex. My mom has an old account but with no miles. Do I transfer miles to her account or mine? She will not be on the reservations.
Just to be on the safe side (safe as you can anyway)