Award Booking on China Southern
Jan 25, 2019, 10:20 pm
#1
Original Poster
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
Award Booking on China Southern
Has anyone been able to book awards on CZ after they left sky team?
Also, are tickets ex-China part of the ticket in person rule?
Also, are tickets ex-China part of the ticket in person rule?
Jan 30, 2019, 2:26 am
#3
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Gold
Posts: 974
To your second question: if you mean, you can book a ticket with your miles for someone else: yes, no problem. Otherwise I don't understand that question.
Jun 14, 2019, 6:36 am
#6
Join Date: May 2017
Posts: 305
CZ's website is awful. Also, they often (always?) use their own separate PNR (VFNR or whatever they call it). You can get it here if you have your ticket number.
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Edit: I should add that the ticket number visible on the Flying Blue website (13 digits starting with 074...) is not compatible with the e-ticket verification system on the MU website.
Last edited by hearingdouble; Jun 14, 2019 at 6:43 am
Jun 14, 2019, 6:42 pm
#8
Join Date: Dec 2016
Programs: FB, MM, QR
Posts: 100
I am having exactly the same issue with an award booking on MU. I have the Flying Blue confirmation code and a ticket number, but no way to access the booking on China Eastern's website (it's a domestic flight within the PRC). Any advice?
--
Edit: I should add that the ticket number visible on the Flying Blue website (13 digits starting with 074...) is not compatible with the e-ticket verification system on the MU website.
--
Edit: I should add that the ticket number visible on the Flying Blue website (13 digits starting with 074...) is not compatible with the e-ticket verification system on the MU website.
MU's website is even worse. I rarely get it to work properly (their app is not even worth a mention). The best bet in my experience is to call them. And definitely talk to their English-speaking agents. They might be hard to understand sometimes, but they get things done, unlike their Chinese-only colleagues who take forever.
Jun 14, 2019, 6:47 pm
#9
Join Date: Dec 2016
Programs: FB, MM, QR
Posts: 100
Jun 14, 2019, 9:01 pm
#11
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,000
CZ's website is awful. Also, they often (always?) use their own separate PNR (VFNR or whatever they call it). You can get it here if you have your ticket number.
AF agent was able to get me a different confirmation code (6 digits, alphanumeric), but he could only provide one ticket #.
So no one knows how to check CZ award bookings, except maybe to call CZ directly?
Jun 14, 2019, 11:28 pm
#12
Join Date: Mar 2012
Location: Canada
Programs: FB Platinum, SM Diamond
Posts: 645
One "tricky" thing with award ticket with CZ or MU, is you must have your passport # (or an ID) put in the reservation.
If it is not there, it screew up (even sometime it is a nightmare at airport with MU (less with CZ)).
The ONLY way to be sure it is there, is to CALL
Jun 15, 2019, 2:32 am
#13
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
I believe the website you linked to takes only CZ ticket #s . The ticket # AF gave me is different - I believe it's an AF ticket #.
AF agent was able to get me a different confirmation code (6 digits, alphanumeric), but he could only provide one ticket #.
So no one knows how to check CZ award bookings, except maybe to call CZ directly?
AF agent was able to get me a different confirmation code (6 digits, alphanumeric), but he could only provide one ticket #.
So no one knows how to check CZ award bookings, except maybe to call CZ directly?
various airlines use to refer to the booking in their systems
Jun 15, 2019, 7:42 am
#14
Join Date: May 2017
Posts: 305
MU's website is even worse. I rarely get it to work properly (their app is not even worth a mention). The best bet in my experience is to call them. And definitely talk to their English-speaking agents. They might be hard to understand sometimes, but they get things done, unlike their Chinese-only colleagues who take forever.
One "tricky" thing with award ticket with CZ or MU, is you must have your passport # (or an ID) put in the reservation.
If it is not there, it screew up (even sometime it is a nightmare at airport with MU (less with CZ)).
The ONLY way to be sure it is there, is to CALL
If it is not there, it screew up (even sometime it is a nightmare at airport with MU (less with CZ)).
The ONLY way to be sure it is there, is to CALL
Jun 15, 2019, 6:56 pm
#15
Join Date: Mar 2012
Location: Canada
Programs: FB Platinum, SM Diamond
Posts: 645
Even you fill up everything .
The problem is the AF/KL/DL system did not update "correctly" the Chinese airline system.
I have some bad experience with some award ticket.
I suggest you call the airline to be sure your ID (can be your passeport) is there. Most of the time, it is not there.
Have your ID add BEFORE you go to airport (or if you like to run between the Chinese airline and the AF/KL/DL desk (and if is no help desk because it is a small airport.... ---> nightmare !!!)).
The Chinese airline will not issue ANY boarding pass before the airline who give you the award ticket have put your ID.
The problem is the AF/KL/DL system did not update "correctly" the Chinese airline system.
I have some bad experience with some award ticket.
I suggest you call the airline to be sure your ID (can be your passeport) is there. Most of the time, it is not there.
Have your ID add BEFORE you go to airport (or if you like to run between the Chinese airline and the AF/KL/DL desk (and if is no help desk because it is a small airport.... ---> nightmare !!!)).
The Chinese airline will not issue ANY boarding pass before the airline who give you the award ticket have put your ID.