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Leg of flight canceled, rebooked to next day - Flying Blue Award

Leg of flight canceled, rebooked to next day - Flying Blue Award

Old Dec 6, 18, 4:51 pm
  #1  
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Join Date: May 2017
Posts: 12
Leg of flight canceled, rebooked to next day - Flying Blue Award

*Booked with Flying Blue Award Points* - Flight this summer, LAX to CDG direct, then layover of 3 hours, next flight to CTA (Catania Italy)
Received email today stating LAX to CDG is set, but CDG to CTA is now rebooked to the following day, resulting in a layover of 27 hours.

Per the Air France Site:
-----------------------------------------------------------------------------------------2.1 DELAY ASSISTANCE

In case of a delay of more than 2 hours beyond the scheduled departure time, you will receive the following at no extra charge:
  • A meal or snack and/or refreshments, depending on your wait time
  • Hotel accommodation (related transport included) for cases in which an overnight stay is necessary
  • A pre-paid phone card (or reimbursement if requested for 2 phone calls, limited in duration to 5 minutes each) or 2 faxes or 2 emails
2.2 DELAY COMPENSATION

In case of a delay of at least 3 hours on arrival, you are entitled to compensation by check or bank transfer, or if you choose, in the form of a non-refundable transportation credit voucher, except in cases in which the delay is caused by extraordinary circumstances that could not have been anticipated by the airline and if the airline took all possible measures to avoid the delay.

This delay compensation cannot be issued at the airport and therefore you need to contact customer service (see section 5).

Compensation amounts (cash):
- A – Flights up to 1,500 km: *€250
- B – Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *€400
- C – Non-EU flights of more than 3,500 km, with a delay of more than 4 hours: *€600

-----------------------------------------------------------------------------------------

I believe at minimum they will provide for the hotel, but how about compensation amounts? Should they be paying out the €400? The distance between CDG and CTA is about 1,700KM. Or is this a Non-EU flight since it originates in Los Angeles? Just wondering what I should be entitled to.

Last edited by rambowe; Dec 6, 18 at 4:52 pm Reason: had wrong airport code.
rambowe is offline  
Old Dec 7, 18, 2:12 am
  #2  
 
Join Date: Sep 2017
Location: AMS
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Posts: 304
Originally Posted by rambowe View Post
*Booked with Flying Blue Award Points* - Flight this summer, LAX to CDG direct, then layover of 3 hours, next flight to CTA (Catania Italy)
Received email today stating LAX to CDG is set, but CDG to CTA is now rebooked to the following day, resulting in a layover of 27 hours.

Per the Air France Site:
-----------------------------------------------------------------------------------------2.1 DELAY ASSISTANCE

In case of a delay of more than 2 hours beyond the scheduled departure time, you will receive the following at no extra charge:
  • A meal or snack and/or refreshments, depending on your wait time
  • Hotel accommodation (related transport included) for cases in which an overnight stay is necessary
  • A pre-paid phone card (or reimbursement if requested for 2 phone calls, limited in duration to 5 minutes each) or 2 faxes or 2 emails
2.2 DELAY COMPENSATION

In case of a delay of at least 3 hours on arrival, you are entitled to compensation by check or bank transfer, or if you choose, in the form of a non-refundable transportation credit voucher, except in cases in which the delay is caused by extraordinary circumstances that could not have been anticipated by the airline and if the airline took all possible measures to avoid the delay.

This delay compensation cannot be issued at the airport and therefore you need to contact customer service (see section 5).

Compensation amounts (cash):
- A Flights up to 1,500 km: *250
- B Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *400
- C Non-EU flights of more than 3,500 km, with a delay of more than 4 hours: *600

-----------------------------------------------------------------------------------------

I believe at minimum they will provide for the hotel, but how about compensation amounts? Should they be paying out the 400? The distance between CDG and CTA is about 1,700KM. Or is this a Non-EU flight since it originates in Los Angeles? Just wondering what I should be entitled to.
As stated in replies to your previous post, you will not be entitled to compensation, because it is not within the 14-day prior to departure window.
glennhaak is offline  

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